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westsidekicks.com Reviews (2)

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Initial Business Response /* (1000, 18, 2016/03/15) */
It is my understanding, at the time the vehicle was purchased, parts were not available for the recallWhen they became available we set up an appointment to do the recall and the customer did not bring the vehicle in for repairWe checked
the Ford records and find the customer had the recall performed at another dealership
If we can be of further service in this matter, please let me know
Thank you
*** ***
*** Motors
Since - Proudly Offering:
Chrysler Dodge Jeep Ram and Ford
(XXX) XXX-XXXX
www.fugatemotors.com
Initial Consumer Rebuttal /* (3000, 20, 2016/03/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never heard of any recall of anything pertaining to this carNo phone call, no letter, nothingAs for their statement that I had a repair at another dealership, that is another flat out lieThis is beyond frustrating! Lie after lie since I reported them to the Attorney General and the Revdex.comin original complaintNow, obviously I need information on what has been recalled so I can resolve it
Final Business Response /* (4000, 27, 2016/04/06) */
*** *** purchased her Ford Focus from our dealership on 12/31/This vehicle had just been traded in by the previous owner a few days prior to 12/31/We had not had the vehicle in our shop at that point and informed *** *** of thatWe told her to get a Missouri Vehicle Inspection on the car and mail a copy to usWe informed her we needed that document before we could complete her title paper workAfter several days had gone by, our Title Clerk, *** *** contacted *** *** and asked her to please mail the inspection copy to us and we would send her title papers to herNothing happenedMrsMorgan contacted her a second time with the same requestFinally, at the end of January *** *** mailed us the copy of the Missouri Vehicle InspectionWe sent the title paper work to her on Friday, 1/29/by UPS Next Day Air1/29/is the date we received the copy of the inspectionMrsMorgan spoke with her on that date and told her to expect the title paper work on the following MondayShe received the paper work on 2/01/
Apparently *** *** is upset because she had to pay a penalty for not registering the vehicle within days of the purchase dateShe is also concerned about the title being dated on 12/31/resulting in her having to pay personal property tax for the yearThe vehicle was purchased on 12/31/and our documents reflect that date
We are sorry for the outcome of this transactionWe are sorry *** *** is upset with usWe followed the dealership protocol for vehicle purchases the same as we do with all customers
However, if *** *** feels we have wronged her in some way, we are willing to mail her a check for $That should cover the penalty and the amount of the property tax difference
Please advise as to how to finish resolving this matter

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Address: 105 - 150 Crowfoot Crescent NW #515, Calgary, Alberta, Canada, T3G 3T2

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