The following letter is our response to a complaint we received in the mail from [redacted]. The Revdex.com Complaint ID is [redacted]. We would like to start off by saying we have no prejudice against any particular religion, ethnicity, race, etc. We have been in business for nearly 38 years...
and take pride in the diversity of the people we have had as tenants over the years. On the day that Willard and [redacted] moved into our property, Westview North Apartments, they yelled at our office personnel and accused them and our company as a whole of being extortionists. This happened when we informed them of the amount of their prorated rent that would be due on the first of the following month. Following this, we continued to receive religious flyers, pamphlets, etc in our rent drop, on the mirror of the bathroom in our office and so forth. We also received emails and phone calls continuously. We received 8 work orders in their first two weeks in the apartment. They were insisting they needed a new fridge along with several other complaints. The fridge was in working order but did not look as new as they wanted. We did replace the fridge in an effort to calm them dawn and stop the complaints. Another one of their mails claimed that the laundry card machine on the property stole his money and he was demanding a refund. After reviewing his demanding email, we explained to him that the machine functioned as it should, since it costs $5.00 to buy a card. Therefore, it did not steal any money and no refund would be issued. About two months after they moved in, [redacted] called our office insisting she needed to speak with the President of our company or god would reign down on him and blood would pour from our eyes. We said she could speak with management but the president was not available. She ended up coming up to our office screaming and shouting and saying that her father is more powerful than ours and that we should watch out because we have no idea what he is capable of. We asked her to leave the office and called the police. This happened multiple times and the police officers even went as far as to ask us how we rented to these individuals, considering their erratic behaviors did not seem to warrant someone that should be approved to move into the complex. One evening, [redacted] was loitering outside our office after we had closed. She was cornering each of our employees as they left and asked each of them if they were Joe, the president. She had two case workers with her who ended up calling the police. For about an hour, she was surrounded by officers and was put in an ambulance but was allowed to return home after this interaction. During one of these occurrences, an officer also suggested we send them a 30 day letter offering to let them out of their lease, which we did do, We never heard from them about this notice. Around this time, we were informed by her husband that she had been admitted to the hospital due to a nervous breakdown, as she had recently lost her job and was stressed out with everything going on in her life. She did seem calmer the few times we saw her after this and she informed us that her husband ended up losing his job and they were going to have a hard time paying the rent again. She said they were trying to find a way to get the money so they could make the payment. We were once again informed she had been admitted to the hospital a second time after this occurred. Willard also said she ruined his phone and broke some other things when she had her breakdown this time. He did come in to try to make the payment to cancel the eviction we had filed. Management discussed how to handle this situation and decided to explain the situation to him and say that we will accept the money but we need them to stop causing a scene and disturbing the neighbors. We had received complaints from neighbors about them being loud and telling everyone about their personal business which made them uncomfortable. We were also told they were knocking on neighbor's doors asking to use their phone and not leaving when they were asked to. When this was mentioned to Willard, he denied all of it and said we were just reaching. He also gave us a list of maintenance issues he wanted taken care of. We were already aware of these issues and maintenance had gone to the apartment multiple times over the previous month and each time was turned away by either [redacted] or Willard for various reasons and was asked to come back another time. We told him that we planned on accepting the payment but it was becoming clear to us that the issues would only continue and we thought it would be best if we did not accept his money and had the situation handled in court instead. We did go to court and got the Writ from the court asking them to vacate by March 5th, 2017. On March 6th, maintenance went to the apartment and changed the locks, which is what we are instructed by the bailiff to do if the tenant is not present the day after the writ issues. Around 2:30pm on the 6th, we received a phone call from [redacted] threatening that we cannot lock her away from her belongings and we need to send someone over to let her into her apartment immediately. She ended up calling the police but maintenance had already gone over within 5 minutes of her phone call to our office. Our maintenance manager told them we would be willing to let them into the apartment during office hours only. When the police arrived, they reiterated to the [redacted] that we have no legal obligation to let them into the apartment since they were supposed to be out the day prior. The officer informed them that they need to leave at 5:00pm when maintenance comes back to lock the apartment, since they no longer have a legal right to the apartment. We are not trying to claim that the property has no other issues. We do know there is a domestic violence situation in a neighboring apartment and due to the current HUD laws, we are not supposed to make a victim out of a victim. We are doing our best to handle that situation but our hands are tied to a certain extent. As for the marijuana, with legalization becoming more of a norm throughout the country, regulation is getting much harder. We have sent notices to the building, spoken with the local police, and we have also sent 30 day notices to the tenants we believe are responsible. According to other tenants in the building, they have not been noticing it recently, so our notices seem to be working. We are doing everything we can to make this property a place everyone is proud to call home. Part of this resolution included the conclusion of the [redacted] tenancy with us. We have already received thank you's from neighbors of theirs for doing so. We would also like to mention that Nina's daughter lives in the other part of our complex and has for nearly 8 years. At one point, she called and said that she does not want to be associated with her mother's actions and apologized. She was also present when the [redacted] were let into their apartment on March 6th. [redacted] and Nina's other daughter continued to make remarks and deny handing over keys and so forth and the daughter that lives here kept asking them to calm down and said the maintenance manager is just trying to help you. We have included police reports from and about the [redacted] as well as our Eviction writ from the court. Also included is the picture of a mattress seen in their apartment when the locks were changed with a message written in what appears to be blood. The other pictures are from the inspection done after the [redacted] were allowed back in the apartment to remove the rest of their belongings. In one of the pictures, you can see that they also made a bayonet out of a curtain rod, butter knife and pipe clamp. We also enclosed a copy of one of the booklets they left in our rent drop. Hopefully this paints a clear enough picture about the situation but we would be more than happy to answer any other questions you have or us. We feel very strongly that we do not owe them anything. They actually owe us. That amount has not been officially determined, since the final inspection is not done. We already know we have seen evidence of them having a cat in their apartment that they never paid the pet fee to have, signed a form saying they didn't have, and never informed our office differently. They also owe a rent balance. Thank you, [redacted] Westview North Apartments
The following letter is our response to a complaint we received in the mail from [redacted]. The Revdex.com Complaint ID is [redacted]. We would like to start off by saying we have no prejudice against any particular religion, ethnicity, race, etc. We have been in business for nearly 38 years...
and take pride in the diversity of the people we have had as tenants over the years. On the day that Willard and [redacted] moved into our property, Westview North Apartments, they yelled at our office personnel and accused them and our company as a whole of being extortionists. This happened when we informed them of the amount of their prorated rent that would be due on the first of the following month. Following this, we continued to receive religious flyers, pamphlets, etc in our rent drop, on the mirror of the bathroom in our office and so forth. We also received emails and phone calls continuously. We received 8 work orders in their first two weeks in the apartment. They were insisting they needed a new fridge along with several other complaints. The fridge was in working order but did not look as new as they wanted. We did replace the fridge in an effort to calm them dawn and stop the complaints. Another one of their mails claimed that the laundry card machine on the property stole his money and he was demanding a refund. After reviewing his demanding email, we explained to him that the machine functioned as it should, since it costs $5.00 to buy a card. Therefore, it did not steal any money and no refund would be issued. About two months after they moved in, [redacted] called our office insisting she needed to speak with the President of our company or god would reign down on him and blood would pour from our eyes. We said she could speak with management but the president was not available. She ended up coming up to our office screaming and shouting and saying that her father is more powerful than ours and that we should watch out because we have no idea what he is capable of. We asked her to leave the office and called the police. This happened multiple times and the police officers even went as far as to ask us how we rented to these individuals, considering their erratic behaviors did not seem to warrant someone that should be approved to move into the complex. One evening, [redacted] was loitering outside our office after we had closed. She was cornering each of our employees as they left and asked each of them if they were Joe, the president. She had two case workers with her who ended up calling the police. For about an hour, she was surrounded by officers and was put in an ambulance but was allowed to return home after this interaction. During one of these occurrences, an officer also suggested we send them a 30 day letter offering to let them out of their lease, which we did do, We never heard from them about this notice. Around this time, we were informed by her husband that she had been admitted to the hospital due to a nervous breakdown, as she had recently lost her job and was stressed out with everything going on in her life. She did seem calmer the few times we saw her after this and she informed us that her husband ended up losing his job and they were going to have a hard time paying the rent again. She said they were trying to find a way to get the money so they could make the payment. We were once again informed she had been admitted to the hospital a second time after this occurred. Willard also said she ruined his phone and broke some other things when she had her breakdown this time. He did come in to try to make the payment to cancel the eviction we had filed. Management discussed how to handle this situation and decided to explain the situation to him and say that we will accept the money but we need them to stop causing a scene and disturbing the neighbors. We had received complaints from neighbors about them being loud and telling everyone about their personal business which made them uncomfortable. We were also told they were knocking on neighbor's doors asking to use their phone and not leaving when they were asked to. When this was mentioned to Willard, he denied all of it and said we were just reaching. He also gave us a list of maintenance issues he wanted taken care of. We were already aware of these issues and maintenance had gone to the apartment multiple times over the previous month and each time was turned away by either [redacted] or Willard for various reasons and was asked to come back another time. We told him that we planned on accepting the payment but it was becoming clear to us that the issues would only continue and we thought it would be best if we did not accept his money and had the situation handled in court instead. We did go to court and got the Writ from the court asking them to vacate by March 5th, 2017. On March 6th, maintenance went to the apartment and changed the locks, which is what we are instructed by the bailiff to do if the tenant is not present the day after the writ issues. Around 2:30pm on the 6th, we received a phone call from [redacted] threatening that we cannot lock her away from her belongings and we need to send someone over to let her into her apartment immediately. She ended up calling the police but maintenance had already gone over within 5 minutes of her phone call to our office. Our maintenance manager told them we would be willing to let them into the apartment during office hours only. When the police arrived, they reiterated to the [redacted] that we have no legal obligation to let them into the apartment since they were supposed to be out the day prior. The officer informed them that they need to leave at 5:00pm when maintenance comes back to lock the apartment, since they no longer have a legal right to the apartment. We are not trying to claim that the property has no other issues. We do know there is a domestic violence situation in a neighboring apartment and due to the current HUD laws, we are not supposed to make a victim out of a victim. We are doing our best to handle that situation but our hands are tied to a certain extent. As for the marijuana, with legalization becoming more of a norm throughout the country, regulation is getting much harder. We have sent notices to the building, spoken with the local police, and we have also sent 30 day notices to the tenants we believe are responsible. According to other tenants in the building, they have not been noticing it recently, so our notices seem to be working. We are doing everything we can to make this property a place everyone is proud to call home. Part of this resolution included the conclusion of the [redacted] tenancy with us. We have already received thank you's from neighbors of theirs for doing so. We would also like to mention that Nina's daughter lives in the other part of our complex and has for nearly 8 years. At one point, she called and said that she does not want to be associated with her mother's actions and apologized. She was also present when the [redacted] were let into their apartment on March 6th. [redacted] and Nina's other daughter continued to make remarks and deny handing over keys and so forth and the daughter that lives here kept asking them to calm down and said the maintenance manager is just trying to help you. We have included police reports from and about the [redacted] as well as our Eviction writ from the court. Also included is the picture of a mattress seen in their apartment when the locks were changed with a message written in what appears to be blood. The other pictures are from the inspection done after the [redacted] were allowed back in the apartment to remove the rest of their belongings. In one of the pictures, you can see that they also made a bayonet out of a curtain rod, butter knife and pipe clamp. We also enclosed a copy of one of the booklets they left in our rent drop. Hopefully this paints a clear enough picture about the situation but we would be more than happy to answer any other questions you have or us. We feel very strongly that we do not owe them anything. They actually owe us. That amount has not been officially determined, since the final inspection is not done. We already know we have seen evidence of them having a cat in their apartment that they never paid the pet fee to have, signed a form saying they didn't have, and never informed our office differently. They also owe a rent balance. Thank you, [redacted] Westview North Apartments