Multiple calls for service related issues never returnedOur rear gate has not functioned correctly for over a year and no method of communication about this is ever addressedThe callbox on the front of our building has deleted our name- we've lived here for years- and we have made three calls, emails and were told it would be fixed by end of day yesterday and NOTHINGChristmas gifts for our children have been returned to sender all week last week due to inability to deliver because our name is not on the boxThey are rude, lazy, unresponsive, and inept
We took over the management of this association back in November of We were able to get everyone in the complex set up with proper payments by the end of the calendar year 2014, with the exception of one account, Mr [redacted] At the time of the transition to our management company, Mr [redacted] was finishing out a previous payment plan for assessment payments I personally was in communication with Mr [redacted] and the attorney representing the association in early about payments He made payments, directly to Westward Management, on March 9th, Between March 9th, and April 20th of 2016, only one payment was made...but then reversed It is very clear that Mr [redacted] knew about the new management company and where payments were to be sent beginning in March of 2015, and thus his excuse of not knowing where payments are to be sent is invalid The association also agreed that half of his late fees would be waived if he made a payment in full by June of 2016, but he was not able to keep his end of the agreement.Throughout 2015, and even into 2016, we attempted to collect past due assessments from Mr [redacted] to no avail According to the association's historical records, the non payment of assessments by Mr [redacted] has become a pattern, and it was decided that the association would move forward with collection action against Mr [redacted] , as the association grew tired of the constant back and forth and excuses about non-payment.During this time, I personally was treated in an unprofessional manner, being called "incompetent" and a "jackass" on multiple occasions At that point, I did not find it necessary to include pleasantries or provide any favorable treatment when dealing with Mr [redacted] As a management company, I am obviously simply an agent and mouthpiece for my client, and the decision to not put up with the non payments for over a year were handled in a manner congruent with industry standards, and not a decision made by myself or my company, but by my client.Thank you
Complaint: [redacted] I am rejecting this response because: The response is entirely inaccurate and knowingly as to the history of dealings with regard to payment of the account and my standing on the accountFirst of all, at the time Westward took over my account was fully in good standing I had a prior issue where I was behind in the assessments and Westward pointedly has not denied that it sent the email to the wrong email address, and notedly, the response simillarly misspelled my name as it did with regard to the improperly addressed email attempting to notify of the change in mailing address Westward received two assessments from me after the notifications originally went out as they were forwarded by the former managmenet company Their attorney accused me of lying about the fact that I had not received notification, citing the payments they had received and I provided documentation showing that those payments had been addressed to the former company [redacted] and forwarded by that company The payments made to [redacted] had in fact been taken out of my account for additional months but were not applied to my account as they were not forwarded on to Westward Rather than contact me to determine the reason for nonpayment, they attempted to collect charging an additional $in attorneys fees Ultimately, after full explanation fo the situation to their attorney, she indicated that they would take the issue to the board for resolution The board never responded to that proposal either I fully paid off all of the back assessments and more than sufficient late fees for any that were delayed Ryan [redacted] was repeatedly rude with regard to responses, and it was only after he claimed that all of the other units received the notification, did I point out to him that he might have sent their emails to the proper addresses, and that he was a jackass A statement that I wouild continue to stand by Westward has repeatedly been unprofessional and incompetent, and is not a business that any townhome association should consider using unless its goal is to harass its unit owners unjustifiably Sincerely, James [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ On Sunday, January 5, 2014, Westward Management was directed by the Associations Board of Directors to dispatch a vender to turn on the garage heaters based on the extreme cold temperatures and wind chill in order to prevent frozen pipes, burst pipes, and the potential resulting of flooding and leaving residents without waterThis was after the failed attempts by the Board to turn on the heaters and with the recognition of non-functioning thermostatsIn addition to the Board's request for service and the entire Chicago area being under a wind chill warning, the contractual agreement between Westward Management and the Association allows for the following: In the event of an emergency, Association authorizes Manager to authorize any reasonable expenditure which is necessary or required because of danger to life or property, or which is immediately necessary for the preservation and safety of the Building or the safety of the owners, members and occupants thereof, or if required to avoid the suspension of any necessary service to the Association Westward Management respectfully disagrees with any breach of contract
Multiple calls for service related issues never returnedOur rear gate has not functioned correctly for over a year and no method of communication about this is ever addressedThe callbox on the front of our building has deleted our name- we've lived here for years- and we have made three calls, emails and were told it would be fixed by end of day yesterday and NOTHINGChristmas gifts for our children have been returned to sender all week last week due to inability to deliver because our name is not on the boxThey are rude, lazy, unresponsive, and inept
We took over the management of this association back in November of We were able to get everyone in the complex set up with proper payments by the end of the calendar year 2014, with the exception of one account, Mr [redacted] At the time of the transition to our management company, Mr [redacted] was finishing out a previous payment plan for assessment payments I personally was in communication with Mr [redacted] and the attorney representing the association in early about payments He made payments, directly to Westward Management, on March 9th, Between March 9th, and April 20th of 2016, only one payment was made...but then reversed It is very clear that Mr [redacted] knew about the new management company and where payments were to be sent beginning in March of 2015, and thus his excuse of not knowing where payments are to be sent is invalid The association also agreed that half of his late fees would be waived if he made a payment in full by June of 2016, but he was not able to keep his end of the agreement.Throughout 2015, and even into 2016, we attempted to collect past due assessments from Mr [redacted] to no avail According to the association's historical records, the non payment of assessments by Mr [redacted] has become a pattern, and it was decided that the association would move forward with collection action against Mr [redacted] , as the association grew tired of the constant back and forth and excuses about non-payment.During this time, I personally was treated in an unprofessional manner, being called "incompetent" and a "jackass" on multiple occasions At that point, I did not find it necessary to include pleasantries or provide any favorable treatment when dealing with Mr [redacted] As a management company, I am obviously simply an agent and mouthpiece for my client, and the decision to not put up with the non payments for over a year were handled in a manner congruent with industry standards, and not a decision made by myself or my company, but by my client.Thank you
Complaint: [redacted] I am rejecting this response because: The response is entirely inaccurate and knowingly as to the history of dealings with regard to payment of the account and my standing on the accountFirst of all, at the time Westward took over my account was fully in good standing I had a prior issue where I was behind in the assessments and Westward pointedly has not denied that it sent the email to the wrong email address, and notedly, the response simillarly misspelled my name as it did with regard to the improperly addressed email attempting to notify of the change in mailing address Westward received two assessments from me after the notifications originally went out as they were forwarded by the former managmenet company Their attorney accused me of lying about the fact that I had not received notification, citing the payments they had received and I provided documentation showing that those payments had been addressed to the former company [redacted] and forwarded by that company The payments made to [redacted] had in fact been taken out of my account for additional months but were not applied to my account as they were not forwarded on to Westward Rather than contact me to determine the reason for nonpayment, they attempted to collect charging an additional $in attorneys fees Ultimately, after full explanation fo the situation to their attorney, she indicated that they would take the issue to the board for resolution The board never responded to that proposal either I fully paid off all of the back assessments and more than sufficient late fees for any that were delayed Ryan [redacted] was repeatedly rude with regard to responses, and it was only after he claimed that all of the other units received the notification, did I point out to him that he might have sent their emails to the proper addresses, and that he was a jackass A statement that I wouild continue to stand by Westward has repeatedly been unprofessional and incompetent, and is not a business that any townhome association should consider using unless its goal is to harass its unit owners unjustifiably Sincerely, James [redacted]
We're sorry but our decision is finalWe have nothing further to add at this time Westward Management
Initial Business Response / [redacted] (1000, 5, 2014/05/09) */ On Sunday, January 5, 2014, Westward Management was directed by the Associations Board of Directors to dispatch a vender to turn on the garage heaters based on the extreme cold temperatures and wind chill in order to prevent frozen pipes, burst pipes, and the potential resulting of flooding and leaving residents without waterThis was after the failed attempts by the Board to turn on the heaters and with the recognition of non-functioning thermostatsIn addition to the Board's request for service and the entire Chicago area being under a wind chill warning, the contractual agreement between Westward Management and the Association allows for the following: In the event of an emergency, Association authorizes Manager to authorize any reasonable expenditure which is necessary or required because of danger to life or property, or which is immediately necessary for the preservation and safety of the Building or the safety of the owners, members and occupants thereof, or if required to avoid the suspension of any necessary service to the Association Westward Management respectfully disagrees with any breach of contract