Westway Cleaners

The stain has been removed and Westway Cleaners has called the customer on 5/24/and asked that she pick up the blouse

We are truly sorry for the frustration this has caused [redacted] We have experienced numerous increases in operating costs and simply cannot absorb them any longerWe would like to extend a $store credit to help ease the frustration and show good faith while easing into a slight price increase Thank you for your continued support of my family's business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, I accept the refundHowever, I would like to add the company is still mailing out coupons that do not have a expiration date or time limit on themI understand that the cost of doing business has gone up, as has everything elseBut without any notation on the coupon or the mailer that the coupon is only good for a certain period of time, as a consumer, I expect to be able to use the coupon whenever I chooseI feel this practice is poor customer service Sincerely, [redacted]

Unfortunately, due to the increased cost of doing business, we can no longer produce quality work at $per garmentHowever, I will refund the customer's $that they are requestingThe customer can come to the store to get the $refund

Last week, the customer accepted an $store credit We have a sign in our store that clearly states that all refunds are given in store credits and by leaving your clothing to be cleaned, you are accepting this policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I still believe that Westway Cleaners should be putting expiration dates on their couponsI received coupons in the mail from them this week and noticed that they added a disclaimer in very small print that says "price subject to change." I believe that this can be construed as a bait and switchI don't understand why they just don't put expiration dates on their coupons like all other dry cleaning establishmentsIn my opinion, this just isn't being honest with their consumersI would also like to know how I am to receive this $credit towards future dry cleaning.
Sincerely,
*** ***

Unfortunately, due to the increased cost of doing business, we can no longer produce quality work at $2.49 per garment. However, I will refund the customer's $3.00 that they are requesting. The customer can come to the store to get the $3.00 refund.

Initial Business Response /* (1000, 8, 2015/12/08) */
I am the owner. I have spoken with the consumer and have come to an agreement and will refund $160.
Initial Consumer Rebuttal /* (2000, 10, 2015/12/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate...

being compensated for the damaged items.

We are truly sorry for the frustration this has caused [redacted].  We have experienced numerous increases in operating costs and simply cannot absorb them any longer. We would like to extend a $25 store credit to help ease the frustration and show good faith while easing into a slight...

price increase.  Thank you for your continued support of my family's business.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, I accept the refund. However, I would like to add the company is still mailing out coupons that do not have a expiration date or time limit on them. I understand that the cost of doing business has gone up, as has everything else. But without any notation on the coupon or the mailer that the coupon is only good for a certain period of time, as a consumer, I expect to be able to use the coupon whenever I choose. I feel this practice is poor customer service
Sincerely,
[redacted]

The stain has been removed and Westway Cleaners has called the customer on 5/24/2016 and asked that she pick up the blouse.

This is not a new shirt and the constant perspiration in the arm pits made it shred when the garment went through out cleaning process. The custom has not picked up the item yet, and they have not come back. The damage was not caused by our cleaning process but by the perspiration in the shirt.

I went ahead and put a check in the mail for Ms. [redacted] for $30. I apologize for the issue.

Last week, the customer accepted an $80 store credit.  We have a sign in our store that clearly states that all refunds are given in store credits and by leaving your clothing to be cleaned, you are accepting this policy.