We are sorry that the Consumer experienced difficulties with our billing process and we are working on improvements to our billing process and software to address those issues We will issue a check to the Consumer for the $that she has requested
The complainant filed a direct complaint with our company detailing the same issues noted in the Revdex.com complaintFollow up from our Chief Operating Officer was provided on Friday 7/2/9/to the complainant and is synopsized below:Shortly after the complaining party moved in, a complaint was filed with Westwind Management Group concerning noise emanating from the home above the complainant'sWestwind Management Group, Incissued a courtesy notice to the upstairs neighbor on 9/24/The homeowner responded to that notice and while acknowledging that they and their tenants would be understanding of and considerate of the request, they felt strongly that they were not creating an unreasonable amount of noiseIn addition to this initial courtesy notice, the Board of Directors held a hearing regarding the noise disturbance on 10/21/The Board of Directors for this complainant's community association recommended to both parties that they give consideration to mediating the dispute as both refuted the others' claims and the Board of Directors could not make a determination of fault without witnessing the noise violationOn 3/25/15, the complainant requested someone from the Board of Directors visit the home to witness the noise disturbanceThe Board President agreed to do so and the Manager, [redacted] notified the complainant with contact information for the Board President on 4/2/According to the community's records, the complainant contacted the Board President on 5/18/to witness the noise disturbance and found that none existedThe complainant filed another noise complaint on 5/25/detailing issues of noise between April and May of this yearWestwind Management Group sent notice of the issue to the above neighbors within less than business days after receipt of the complaintWestwind Management Group's Chief Operating Officer has now provided a link to both the City code that pertains to nuisance noise and a link to the City of Glendale for the complainant to report this issue to the local municipality as all resources have been exhausted through the community association.With respect to the concern regarding parking, the manager for the community association, [redacted] , has already taken the appropriate action to address the issueThe complainant is welcome to contact [redacted] or his assistant Rachel Kaelin with any further questions about the noted vehicle, which information has also been provided to the complainant in the response from our firm.Thank you
Our office apologizes for any frustration over lack of communication, and has taken steps to remedy this moving forwardAs noted in the attached response, our office has detailed the reasons why noise complaints are difficult for a condominium association Board of Directors to mediateAt this time our firm has acted in accordance with the directives of our client Board of Directors in this matter and have further invited the complainant to attend the next board meeting (see subsequent attachment) to address her governing board directly regarding all of these concernsShe agreed she would attendWestwind Management Group does not have the authority to physically investigate the noise issue and make a determination regarding whether or not noise is present or a nuisanceThe attached email correspondence and this written response serve as written response to the complainant
Initial Business Response / [redacted] (1000, 7, 2015/06/02) */ [redacted] Revdex.com Case # XXXXXXXX The Consumer is not clear about Westwind Management's role in her communityContrary to her statements, we did not hire a contractor to perform any work in her communityThe homeowners association we work for, [redacted] hired the contractorWe simply act on behalf of the Association, as their managing agent, to facilitate work, solicit bids for work when needed, handle the Association's day-to-day business operations, etc The Consumer is dissatisfied with the progress on the gutter replacement project taking place out at the communityMuch like the Consumer, the Association's Board of Directors, as well as Westwind Management as the Association's managing agent, are not happy with the lack of progressThe majority of the delays are the result of the incredibly rainy and even snowy May we experiencedThat is not to say that some of the responsibility doesn't fall to the contractor who has failed to properly man the gutter replacement portion of this project The contractor, as of last May 28, is on their third gutter subcontractorThe change in subcontractor is in an effort to move through this project more efficiently and ease the frustrations we have with the projectThe project now seems to be moving along quite nicely, but it will take a few more weeks to complete the entire communityWe do not have an estimated completion date quite yet; however, we are hopeful work will be completed by the end of June The Consumer has obviously incurred damages to the interior of her home as a result of this projectThe contractor, [redacted] has been great about contacting residents with damage and repairing that damage at [redacted] expenseSince receiving the Consumer's complaint, we have left a voicemail for her (June 2, 2015) and copied her on an email to [redacted] (June 2, 2015), in which [redacted] has been asked to schedule a time with the Consumer to inspect her interior damages and put in place a plan to make necessary repairs It is doubtful the Consumer will be paid for damages incurred, but [redacted] will make those repairs at their expense We are truly sorry for the inconvenience the Consumer has experienced as a result of this project, but rest assured, we are taking all necessary steps on our end to ensure this project is completed as quickly as possible and completed correctly, and to ensure all damages are repaired accordingly If the Consumer has any additional questions or concerns regarding this matter, we have advised the Consumer to please contact the [redacted] for the [redacted] at XXX-XXX-XXXX ext [redacted] or via email at [redacted] @westwindmanagement.com Thank you for your inquiry Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I met with the project manager of [redacted] to show him the damages that had occurredAfter the floors were reviewed by [redacted] we received a check for the damages The gutters have also been replaced and I no longer have water leaking inI am satisfied with the resolution of this issue I appreciate the follow up from [redacted] and [redacted] and I very satisfied with the results Thank you
As explained in our first response, the owner of the home where the Consumer rents did not provide us with any contact information regarding the Consumer and subsequently the Consumer did not receive the many communications that we have provided to residents within the Community We are unable to repair the memory of what the Consumer experienced in the past.With contact information provided to us by the Consumer, we look forward to an improved experience for the Consumer in the futureThank you for your inquiry
Westwind Management Group, Incassesses fines and fees in direct accordance with its clients' covenant enforcement policies and delinquency policiesEvery time an account is assessed a fine or fee as described a letter is generated to the owner of record at the mailing address on file Westwind Management Group does not have the authority to remove fees and fines from accounts or to assess them outside of the Board of Director's approved policiesAll requests for account adjustments must be reviewed and approved by the Board of Directors for the client.I received a call from this owner concerning this matter on 4/28/and promptly emailed herShe responded and I believe we have adequately worked through her concerns regarding follow up from our officeIn addition, she has submitted a request to her Board of Directors to have these fees and fine removed from her accountSee attached correspondenceThe Board of Directors will review the request and all information related thereto at the next regularly scheduled meetingThe Owner will be notified of the Board's decision, in writing, following the meeting.Please let me know what else is needed to resolve this concernThank you
We are sorry that the Consumer experienced difficulties with our billing process and we are working on improvements to our billing process and software to address those issues We will issue a check to the Consumer for the $that she has requested
The complainant filed a direct complaint with our company detailing the same issues noted in the Revdex.com complaintFollow up from our Chief Operating Officer was provided on Friday 7/2/9/to the complainant and is synopsized below:Shortly after the complaining party moved in, a complaint was filed with Westwind Management Group concerning noise emanating from the home above the complainant'sWestwind Management Group, Incissued a courtesy notice to the upstairs neighbor on 9/24/The homeowner responded to that notice and while acknowledging that they and their tenants would be understanding of and considerate of the request, they felt strongly that they were not creating an unreasonable amount of noiseIn addition to this initial courtesy notice, the Board of Directors held a hearing regarding the noise disturbance on 10/21/The Board of Directors for this complainant's community association recommended to both parties that they give consideration to mediating the dispute as both refuted the others' claims and the Board of Directors could not make a determination of fault without witnessing the noise violationOn 3/25/15, the complainant requested someone from the Board of Directors visit the home to witness the noise disturbanceThe Board President agreed to do so and the Manager, [redacted] notified the complainant with contact information for the Board President on 4/2/According to the community's records, the complainant contacted the Board President on 5/18/to witness the noise disturbance and found that none existedThe complainant filed another noise complaint on 5/25/detailing issues of noise between April and May of this yearWestwind Management Group sent notice of the issue to the above neighbors within less than business days after receipt of the complaintWestwind Management Group's Chief Operating Officer has now provided a link to both the City code that pertains to nuisance noise and a link to the City of Glendale for the complainant to report this issue to the local municipality as all resources have been exhausted through the community association.With respect to the concern regarding parking, the manager for the community association, [redacted] , has already taken the appropriate action to address the issueThe complainant is welcome to contact [redacted] or his assistant Rachel Kaelin with any further questions about the noted vehicle, which information has also been provided to the complainant in the response from our firm.Thank you
Our office apologizes for any frustration over lack of communication, and has taken steps to remedy this moving forwardAs noted in the attached response, our office has detailed the reasons why noise complaints are difficult for a condominium association Board of Directors to mediateAt this time our firm has acted in accordance with the directives of our client Board of Directors in this matter and have further invited the complainant to attend the next board meeting (see subsequent attachment) to address her governing board directly regarding all of these concernsShe agreed she would attendWestwind Management Group does not have the authority to physically investigate the noise issue and make a determination regarding whether or not noise is present or a nuisanceThe attached email correspondence and this written response serve as written response to the complainant
Initial Business Response / [redacted] (1000, 7, 2015/06/02) */ [redacted] Revdex.com Case # XXXXXXXX The Consumer is not clear about Westwind Management's role in her communityContrary to her statements, we did not hire a contractor to perform any work in her communityThe homeowners association we work for, [redacted] hired the contractorWe simply act on behalf of the Association, as their managing agent, to facilitate work, solicit bids for work when needed, handle the Association's day-to-day business operations, etc The Consumer is dissatisfied with the progress on the gutter replacement project taking place out at the communityMuch like the Consumer, the Association's Board of Directors, as well as Westwind Management as the Association's managing agent, are not happy with the lack of progressThe majority of the delays are the result of the incredibly rainy and even snowy May we experiencedThat is not to say that some of the responsibility doesn't fall to the contractor who has failed to properly man the gutter replacement portion of this project The contractor, as of last May 28, is on their third gutter subcontractorThe change in subcontractor is in an effort to move through this project more efficiently and ease the frustrations we have with the projectThe project now seems to be moving along quite nicely, but it will take a few more weeks to complete the entire communityWe do not have an estimated completion date quite yet; however, we are hopeful work will be completed by the end of June The Consumer has obviously incurred damages to the interior of her home as a result of this projectThe contractor, [redacted] has been great about contacting residents with damage and repairing that damage at [redacted] expenseSince receiving the Consumer's complaint, we have left a voicemail for her (June 2, 2015) and copied her on an email to [redacted] (June 2, 2015), in which [redacted] has been asked to schedule a time with the Consumer to inspect her interior damages and put in place a plan to make necessary repairs It is doubtful the Consumer will be paid for damages incurred, but [redacted] will make those repairs at their expense We are truly sorry for the inconvenience the Consumer has experienced as a result of this project, but rest assured, we are taking all necessary steps on our end to ensure this project is completed as quickly as possible and completed correctly, and to ensure all damages are repaired accordingly If the Consumer has any additional questions or concerns regarding this matter, we have advised the Consumer to please contact the [redacted] for the [redacted] at XXX-XXX-XXXX ext [redacted] or via email at [redacted] @westwindmanagement.com Thank you for your inquiry Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I met with the project manager of [redacted] to show him the damages that had occurredAfter the floors were reviewed by [redacted] we received a check for the damages The gutters have also been replaced and I no longer have water leaking inI am satisfied with the resolution of this issue I appreciate the follow up from [redacted] and [redacted] and I very satisfied with the results Thank you
As explained in our first response, the owner of the home where the Consumer rents did not provide us with any contact information regarding the Consumer and subsequently the Consumer did not receive the many communications that we have provided to residents within the Community We are unable to repair the memory of what the Consumer experienced in the past.With contact information provided to us by the Consumer, we look forward to an improved experience for the Consumer in the futureThank you for your inquiry
Westwind Management Group, Incassesses fines and fees in direct accordance with its clients' covenant enforcement policies and delinquency policiesEvery time an account is assessed a fine or fee as described a letter is generated to the owner of record at the mailing address on file Westwind Management Group does not have the authority to remove fees and fines from accounts or to assess them outside of the Board of Director's approved policiesAll requests for account adjustments must be reviewed and approved by the Board of Directors for the client.I received a call from this owner concerning this matter on 4/28/and promptly emailed herShe responded and I believe we have adequately worked through her concerns regarding follow up from our officeIn addition, she has submitted a request to her Board of Directors to have these fees and fine removed from her accountSee attached correspondenceThe Board of Directors will review the request and all information related thereto at the next regularly scheduled meetingThe Owner will be notified of the Board's decision, in writing, following the meeting.Please let me know what else is needed to resolve this concernThank you