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Westwood Dental Group

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Reviews Westwood Dental Group

Westwood Dental Group Reviews (6)

Dear [redacted] , We apologize for any misunderstanding about your dental services that you have receivedYour records show that you had root canal therapy and post core build ups done on tooth numbers and in ***,***We billed for those services at that time and you paid your portion and part of the bill was charged on your care credit accountYour insurance paid a portion as wellYour current balance with Westwood is zeroYou do have two crowns on your future treatment plan to be done but they have not been billed to you at this timeI understand that you may have temporary crowns on and that you need to have permanent crowns done as soon as possibleWe would be happy to help you with your continued dental care Sincerely, The Westwood Team

Initial Business Response /* (1000, 7, 2015/09/24) */
On January 12, 2015 the patient came in for a routine cleaning which included a panoramic film and an exam totaling $324. Insurance paid $79.20 based on the insured's out-of-network benefit plan. Due to being out-of-network we are not provided...

with the fee schedule therefore treatment quoted is an ESTIMATE based on benefit information provided from insurance. The patient's responsibility for this appointment is $244.80. Insurance denied the panoramic film at $163 due to frequency limitations. Our office did take a film on May 7, 2014 and as a courtesy we have written off the cost of the panoramic film taken January 12, 2015 leaving a patient responsibility of $81.80.
For the removal of two wisdom teeth and intravenous sedation our fee was billed out at $1437. On February 10, 2015 the insured phoned in and was given an out-of-network pocket ESTIMATE of $626.20. Insured paid $557.50 leaving a patient responsibility of $879.50, $253.30 is the difference owed by the patient. $498.10 owed is the combined balance of the appointment on the 12th of January and the appointment on the 10th of February. After the courtesy write off of $163 the patient has a balance of $335.10
With every patient that enters our office there is always new patient paperwork, one document we have our patients read and sign is our Financial Policy/Agreement. In the Financial Policy/Agreement it states that the patient understands that their dental insurance is a contract between the patient and insurance carrier, and not between the insurance carrier and the Doctor and that the patient is fully responsible for ALL dental fees. In the case where one has insurance coverage, we will file insurance claims for the portion of the fee that we ESTIMATE they will cover, and the patient is required to pay the estimated balance. Once payment from insurance has been received, if there is any balance still remaining it will be billed to the patient. Previously stated every patient is given this information and required to read it and understand the Financial Policy/Agreement, the information is again presented in the patient consent that they must read and sign in order to treat the patient. The above patient was presented with the information and did sign both documents on her initial visit.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not lodge this complaint with the Revdex.com to debate the legality of Westwood Dental Group's actions but rather their unethical and predatory practices. Nowhere in their response do they address their admission of such practices nor offer to rectify the situation. They knowingly and purposefully misquoted on the estimate to gain business, fully aware that the coverage they estimated far exceeded what (from past experience with that procedure with that insurance carrier) would be covered under that set of circumstances for that service. That is the issue I wish them to respond to and correct for myself and the other customers who have been victims of their unscrupulous business practices.
Final Business Response /* (4000, 11, 2015/10/15) */
Westwood Dental Group has been serving the Denver area for more then 39 years with tens of thousands of satisfied customers and never a verified complaint with the Revdex.com. Customer service survey's rank the clinic in the highest levels for overall patient satisfaction. The dentists and staff are dedicated to quality care and it is reflected in the numerous awards received including Denver's Top Dentists. Complainant was treated at the office on more then a dozen occasion over 4 years and referred his wife based on the quality of care and service he received.
It is unfortunate that complainant did not understand his out of network benefits benefits and signed financial obligations. His anger should be with the lack of benefits provided by his insurance.
Westwood Dental provides yearly provides thousand of dollars in financial assistance to low income members of the community. The goal has been to provide complete customer satisfaction. In order to help rectify the patients negative experience, whom may be experiencing financial difficulties we will write of the majority of claimants accounts receivable under the following conditions.
1. Patient make a reduced payment of only $100 to settle his account balance in full by 25 October, 2105
2. Patient retracts or removes all online complaints reviews he has placed by October 25, 2015 and refrains from placing them in the future.
If claimant accepts these conditions his and his wife account will be reduced to zero. If not this matter will be referred to collections.
Final Consumer Response /* (2000, 13, 2015/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Once again [redacted] has avoided addressing the root cause of my complaint: their purposeful misquoting on the estimate to gain business, fully aware that the coverages they estimated far exceeded what (from past experience with that procedure with that insurance carrier) would be covered under that set of circumstances for that service. I will again reiterate that they have admitted such wrongdoing to me on the phone but seem unwilling to even address that claim here. If I were lying they would have said as much in earlier responses; however they haven't and instead resort to diversion tactics about charity work and insinuating as to the status of my finances to avoid addressing the main issue.
I have enough integrity that I know I should not and will not comment on how [redacted] conducts charitable work, because I have no knowledge of such matters nor do they pertain to me. Unfortunately their insinuation of my financial stability once again demonstrates the low moral standing of this office.
On my latest call September 3rd at 11:10am EST with [redacted] she informed me they would again bill my insurance. I received an Explanation of Benefits from my insurer as a result but have still not received an updated invoice from [redacted] reflecting that. How can I be reported to collections (on the basis of not paying a bill) when their office has not even sent me an updated bill to pay?
I am exhausted dealing with this and as a result agree to the conditions they have set forth in their previous response. I have removed my negative review on Yelp and both on Yellow Pages. To the best of my knowledge these are the only 3 that I have posted. Normally one would assume that their claim of no "verified" complaints with the Revdex.com is the result of the same bully tactics they are using with me; but again I have integrity so I won't presume.
Additionally, I have mailed a check for $100 payable to [redacted] F [redacted] DMD, per their billing procedures, to close out both my wife's and my accounts. In doing so and in line with normal business practices I request a hard copy of our updated invoices and statements demonstrating a zero balance. The check was mailed 10/21/15 AM.
If I have not received a hardcopy of zero balance invoices by November 9th I will re-open this case.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[As stated earlier I request a full refund of $2200.00. This is the amount I paid for services.]
Regards,
.

Mrs. [redacted] came to our office several years ago for treatment. She agreed to the terms and services and we proceeded with her treatment. The making of bridges and partial dentures takes several visits and by the time we completed our initial work, Mrs. [redacted] cancelled her appointments to finish...

the work. Dental prosthetics must be placed within a certain time frame to insure proper fit. This was explained to Mrs. [redacted] and she missed her appointments to finish the work. When she did finally come back in, the  completed prosthetics would not fit properly because too much time had passed. We agreed to remake the prosthetics but ultimately, Mrs. [redacted] refused and wanted a full refund after we had incurred all of the costs to make her prosthetics. We again offered her the opportunity to come in and let us redo her case provided that this time she must adhere to the time line to insure proper fit. We sincerely want to help her get her dentistry completed but it is unfair to ask that her money be refunded when the doctor did all that he was supposed to do, incurred all the costs of doing so, and is still willing to remake her case at this point if needed.

Dear [redacted],
We apologize for any misunderstanding about your dental services that you have received. Your records show that you had root canal therapy and post core build ups done on tooth numbers 8 and 9 in [redacted],[redacted]. We billed for those services at that time and you paid your portion...

and part of the bill was charged on your care credit account. Your insurance paid a portion as well. Your current balance with Westwood is zero. You do have two crowns on your future treatment plan to be done but they have not been billed to you at this time. I understand that you may have temporary crowns on and that you need to have permanent crowns done as soon as possible. We would be happy to help you with your continued dental care. 
Sincerely,
The Westwood Team

Ms. [redacted] has done extensive dental work with our offices and we have been responsive to all of her dental needs. We incurred costs with our labs to make her partial dentures. We are willing to remake these at no additional charge but we do feel at least part of the fee should be paid since the lapse in time between visits added to the problem of not obtaining a satisfactory result.We are always concerned for our patients best interest and hope that we can agree on a reasonable compromise.

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Address: 5770 Hollister St Ste B, Marietta, Georgia, United States, 77040-5799

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