Westwood Flooring Supply Inc.

The business has responded Please see below: Hello, After researching this matter and speaking with ***, our salesman, we feel that her refund should be $which is a refund of $for the square footage overage and the sales tax of $But we want our customers to
always feel satisfied with their experience with Westwood , so we will agree to the disputed amount of $ Please let me know our next step Thank you Regards, *** ***
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The business has responded.  Please see below:Tomorrow I will mail a check to [redacted] in the amount of $535.46. It is check # [redacted].Please pass this info onto [redacted].Thank you for your assistance with this matter. Regards, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved....as soon as the check is received and clears.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
On January *, 2015, [redacted] texted me saying, I'll be refunded $535.46. Unbeknownst to me, I am entitled to all the tax I paid because of Capital Improvement. [redacted] told me this and had me fill out the form, so that's why the total promised is higher. I will attach a picture of the email.
I have not heard back from them since then. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered granite for kitchen countertop from them. My contractor told [redacted], that he ordered up to make sure there was enough. [redacted] said they would adjust when they measured it. I paid in full and when it was installed a month later, I called to report the discrepancy. We estimated 30 sq. ft. and actually, it came to 24.23 sq. ft. I called the [redacted] and [redacted] said the papers say 6 feet. I also ordered a grid for my sink at that time before my refund request, and needless to say, I have not heard back. [redacted] was the salesman who helped us. My contractor does this for a living and measured it several times. He drew up a model with the measurements which I faxed to [redacted] with a letter explaining the refund request. He called my home phone and said he got the fax and would go over it. He knows I work days and every time I call back, they say he's on the phone when they hear my name and he never calls me back.Desired Settlement: I paid $2362.25 (inc. tax) for 30 sq. ft. at $73.3333 a sq. ft. Actual quantity delivered and used 24.23 sq. ft. Difference is $455.12 (inc. tax.)Thank you for your help!

Business

Response:

The business has responded. Please see below: Hello, After researching this matter and speaking with [redacted], our salesman, we feel that her refund should be $388.81 which is a refund of $220 for the square footage overage and the sales tax of $168.81. But we want our customers to always feel satisfied with their experience with Westwood , so we will agree to the disputed amount of $455.12. Please let me know our next step. Thank you. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

On January *, 2015, [redacted] texted me saying, I'll be refunded $535.46. Unbeknownst to me, I am entitled to all the tax I paid because of Capital Improvement. [redacted] told me this and had me fill out the form, so that's why the total promised is higher. I will attach a picture of the email.

I have not heard back from them since then.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Tomorrow I will mail a check to [redacted] in the amount of $535.46. It is check # [redacted].Please pass this info onto [redacted].Thank you for your assistance with this matter. Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved....as soon as the check is received and clears.

Sincerely,