Westwood Metals

[redacted] ~We are sorry for any inconvenience regarding your new, used purchase from us here at Maximum Auto Outlet I have attached the Buyer's Order, Buyer's Guide, and the waiver for a service contract agreement, for your review as well All of our vehicles are sold "As IS" and we also have our customers sign in the designated places regarding this MrG [redacted] informed you to bring the vehicle back to us, so that we could take place in diagnosing the issue You took the vehicle to the Northern VA Imports center, located in the same plaza as Maximum Auto Outlet No, we do not have any affiliation with this company You had the vehicle's transmission serviced, before we even knew about any issues We would have diagnosed the issue and handled it from there We also provide a vehicle carfax, with each purchase However, we cannot control what is reported to the carfax and what is not reported to them We also encourage all of our customers to do a pre-purchase inspection, at your own expense, so that you can make the decision to buy or not Unfortunately, we are unable to refund you your money in regards to this The documents are included for your review, the same ones that you signed off on and initialed in the designated places, the date of purchase, 12/28/17.If you have any questions or comments, please feel free to contact myself or Mario G [redacted] here at Maximum Auto Outlet.Mashika H***, Customer Service Manager [redacted]

10/30/2015Dear [redacted] ,Thank you for the letter regarding complaint # [redacted] Delay in processing the tags for the vehicle purchased by [redacted] , was due to the stops on her account by MVA MarylandThere was no deiay on our end, as we tried multiple times to process the tags but because of the stops we were unable to get It doneFinally after trying multiple times we sent a representative of our company with [redacted] to MVA and helped her getting the new tags.So now the issue is resolved and I request you to please close the case as resolved.Feel free to contact me if you have any questions.Yours sincerelyAmmar H.Assistant Manager

Dear [redacted] ~Thank you for getting in contact regarding complaint # [redacted] I have spoken with my General Manager and Sales Manager and we were unaware that the customer was submitting a complaint to the bureau, reason being, we were in contact with [redacted] through the whole process Despite the "As Is" sale, we went out of our way to fix the issue that this vehicle was having This car has been in service and the customer was given a loaner vehicle until his vehicle was ready for pick up The General Manager has personally spoken with [redacted] regarding this issue and he is willing to take back his complaint His vehicle has been fixed and is ready for pick up, as of today 10/31/ As of now, this issue is resolved and we would like for you to close this complaint as resolved.Feel free to contact me if you have any questions.Thank you~Mashika H***Customer Service Manager, Maximum Auto Outlet [redacted]

I have spoken to the customer yesterday I am waiting for her shop to complete diagnosis on the vehicle As a gesture of goodwill and customer satisfaction, I offered to have *** *** drop the vehicle at our dealership for us to drive and reproduce the complaint Given the outcome of the road test, we could look at next steps First thing is to verify the complaint to get some direction on a proper diagnosis *** *** is going to request the diagnosis done by the Manufacturers repfor my review I have given her my e-mail address to contact me directly I have also offered to reimburse *** *** up to days base rental cost if we are to attempt a diagnosis

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The Buyers Order was not disclosed to me(and is not attached as you claimed), neither were the existing transmission problemsI took the vehicle in for routine maintenance, which consisted of a transmission filter and oil change, when the check engine light alarmed shortly after purchasing the vehicle I spoke with Mario after a diagnostics check revealed existing transmission problemsMario did not assure me that the vehicle would be looked at - he suggested only that he could try to have his technicians look at the vehicleI reached out to him on Monday and was told he would call me back but I did not receive a call from himi have not been able to safely operate the vehicleSince I purchased the vehicle on Dec I have had less than weeks use of itThe *** *** report does not disclose the transmission problemsI believe this information was intentionally withheld from me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:After having Maximum Auto offer to repair what they could on the vehicle and supposedly performing high mileage long distance test drives, and stating vehicle never stalled or turned off, Unfortunately here we go again, only week after it was returned to usCar has stalled, dome lights don't turn off, AC water leaking into vehicle, engine light on In all honesty we need this car taken back and our money backI don't care what it takes at this pointI know several people that have purchased used vehicles for years and none have believed what has gone on with this vehicle within the time period we have had it, nor do they believe that a place could sell a vehicle in such stateWe have emailed the operations manager and have requested that our request be forwarded to appropriate person for usI have requested someone to call me as the vehicle just died in the middle of my turn again and my children are in the carThe steering wheel locked up and I had to muscle the turn to avoid hitting oncoming trafficI was almost T-boned with my yo and month old in the car againI don't see how this can happenI am having the vehicle towed back to their lotI will be speaking to legal representation if my money is not returnedI have placed a call in for the Operations Manager who at least was nice enough to attempt a repair and assist as a courtesy, and was the only pleasant person to speak toI am waiting for a call backIt has been around hours.I do not want the vehicle, and want my money back asapWhatever it takes.Regards,*** ***

Thank you for the letter regarding complaint #[redacted]. [redacted] purchased this 2006 [redacted] from Maximum Auto Outlet on 11/11/2015. Car had already passed the VA State inspection, done at ([redacted]).At the time of sale it was clearly explained it to [redacted] that all our...

cars come with VA State inspection but at the time we do not guarantee any other state inspection. But when he called for failed MSI, Despite the as is sale, out of courtesy I went out of the way to help [redacted] and sent the car to a local shop ([redacted]) and split the cost of repairs with him.After all the repairs were done, [redacted] took the car for inspection again and it failed. After two months he bought the car back to us and we had [redacted] check it again but they couldn't find any issues with it. If you want I can also provide the address and contact info of the VA Inspection Station that we used and also the [redacted].Feel free to contact me if you have any questions.Yours Sincerely,Mario G[redacted]Sales Manager Maximum Auto Outlet###-###-####

Dear [redacted]~Thank you for getting in contact regarding complaint #[redacted].  I have spoken with my General Manager and Sales Manager and we were unaware that the customer was submitting a complaint to the bureau, reason being, we were in contact with [redacted] through the whole process....

 Despite the "As Is" sale, we went out of our way to fix the issue that this vehicle was having.  This car has been in service and the customer was given a loaner vehicle until his vehicle was ready for pick up.  The General Manager has personally spoken with [redacted] regarding this issue and he is willing to take back his complaint.  His vehicle has been fixed and is ready for pick up, as of today 10/31/16.  As of now, this issue is resolved and we would like for you to close this complaint as resolved.Feel free to contact me if you have any questions.Thank you~Mashika H[redacted]Customer Service Manager, Maximum Auto Outlet[redacted]

07/25/2015Dear [redacted],Thank you for the letter regarding complaint # [redacted]. [redacted] came to our dealership on 05/25/2015 and purchased a used 2006 [redacted] from us. Unfortunately we were having some problem with the Power Of Attorney for Transfering the Title, given to us by the...

previous owner of the above mentioned vehicle. So on June 22nd we extended the temporary tags to avoid any inconvenience for the customer and promised to give her the title as soon as we get the POA problem resolved.As promised we got the issue resolved and handed over the clean and clear title of 2006 [redacted] to [redacted] on 07/20/2015.Please feel free to write me back if you have any further questions,Yours sincerely,Mario G.General Manager

Date: Fri, Mar 10, 2017 at 2:53 PMSubject: Resolution of business complaint id #[redacted]To: [redacted]@myRevdex.com.orgHello [redacted],  I was contacted by the GM of Maximum Auto on Wednesday afternoon. He had seen the complaint on the Revdex.com website and contacted me to resolve the issue.  Mario and I met...

late Wednesday and were able to discuss the issues that I had brought up in the complaint and he bent over backwards to address the problems that I had identified.  He was courteous and respectful and was very apoligetic regarding the problems that had come about earlier in the month surrounding a vehicle I had originally bought.  He asked me about my concerns which I was able to share with him and he gave me options that would allow me to choose how to best resolve the situation.  He wound up negotiating a fair settlement with me and allowed me to drive home that evening with a car that was of equal value to the first car I had bought and he gave me time to meet with my wife overnight and to drive and decide with her if this was a good option.  Yesterday I went back and met with him and basically he exchanged the original vehicle for the second vehicle that I had chosen as an option.  We agreed on a recision value over the first car which was fair due to my use of it and we were able to draw up the paperwork and finish the transaction by end of day yesterday.   I commend Mario for his character and the way he conducted himself in the face of a difficult circumstance with me as a customer.  Not only will  I go back to buy from him again in the future, I would recommend others to go and see him and his staff in the future for any of their car buying needs.  I feel that he took the time to listen to me and shared my concerns as well as offered fair solutions to resolve the issues that had come about.  Please post this on the website as my comment on how this was resolved.  Mario the GM did a fantastic job with my situation and I am pleased with the results.  Please consider this matter resolved in the best manner possible due to his professionalism and care of my needs as a customer.  Please contact me if you need anything further.  Thanks again, [redacted]

[redacted]~We are sorry for any inconvenience regarding your new, used purchase from us here at Maximum Auto Outlet.  I have attached the Buyer's Order, Buyer's Guide, and the waiver for a service contract agreement, for your review as well.  All of our vehicles are sold "As IS" and we...

also have our customers sign in the designated places regarding this.  Mr. G[redacted] informed you to bring the vehicle back to us, so that we could take place in diagnosing the issue.  You took the vehicle to the Northern VA Imports center, located in the same plaza as Maximum Auto Outlet.  No, we do not have any affiliation with this company.  You had the vehicle's transmission serviced, before we even knew about any issues.  We would have diagnosed the issue and handled it from there.  We also provide a vehicle carfax, with each purchase.  However, we cannot control what is reported to the carfax and what is not reported to them.  We also encourage all of our customers to do a pre-purchase inspection, at your own expense, so that you can make the decision to buy or not.  Unfortunately, we are unable to refund you your money in regards to this.  The documents are included for your review, the same ones that you signed off on and initialed in the designated places, the date of purchase, 12/28/17.If you have any questions or comments, please  feel free to contact myself or Mario G[redacted] here at Maximum Auto Outlet.Mashika H[redacted], Customer Service Manager[redacted]

10/30/2015Dear [redacted],Thank you for the letter regarding complaint # [redacted]. Delay in processing the tags for the vehicle purchased by [redacted], was due to the stops on her account by MVA Maryland. There was no deiay on our end, as we tried multiple times to process the tags but...

because of the stops we were unable to get It done. Finally after trying multiple times we sent a representative of our company with [redacted] to MVA and helped her getting the new tags.So now the issue is resolved and I request you to please close the case as resolved.Feel free to contact me if you have any questions.Yours sincerelyAmmar H.Assistant Manager