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Westwood Pool Company

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Westwood Pool Company Reviews (7)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***3, and find that this resolution is satisfactory to me
Regards,

Customer was refunded their security deposit of $Check number was mailed to the customer's address on file, on November 12,

We spoke to the customer on the phone, and they sent pictures of their damaged coverUnfortunately the damage that had been done was not covered under the warrantyWe offered the customer a $pool cover, at a discounted price of $80, however he declined the offer

Complaint: [redacted]
I am rejecting this response because:  My complaint was not about the non-returned deposit check.  It was more about Mt...

Everest's policy to hold onto consumers deposits for 6 months vs providing consumers with immediate deposit returns.  Isn't this an issue the Revdex.com can address and have Mt Everest change their policy since what they are doing is rolling up all the deposit dollars and earning interest on that large amount of money while the consumer is held hostage.  Please let me know what course of action can be taken.
Regards,
[redacted]

the pool cover ,my...

complaint is not only is this a 15 year  cover it is supposed  to have a 2 year guarantee. It never said anything  in the listing  about what the warranty  covered,I did speak to the salesman, he stated the warranty  was only for  the seams,but it didn't  state that in the listing,also I have water that is coming through  from the bottom side,when I pump the rain water off the top of the cover,it will seap  pool water from bottom side through  the cover in several  areas. I feel that a 15 year  cover with a 2 year  warranty  should be better  than  this, Thanks for your help

We are sorry to hear you are dissatisfied. As stated before we would be more than happy to send you a new cover. In order to do so you will need to ship your old cover back. Any returned merchandise must be shipped freight prepaid. There is a shipping and handling cost of $29 which must also be paid.

Mr. [redacted] visited the store on 9/9/15 looking to speak with someone about his rental refund. While there he asked for the refund to go back onto his credit card, however this is not something we are able to do. He also asked for a check that day however our Accounting Dept. is located at a different...

location so we were unable to give him a check. I was informed that day that he needed his refund check and it was sent out in the mail that day. (CHECK # [redacted] for $75.00) If you need any additional information feel free to contact me! Thank you,

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Address: 318 3rd Ave, Westwood, New Jersey, United States, 07675-2107

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