Westworld Computers Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMinutes after filling out your complain form, I received a phone call from Larry S [redacted] from [redacted] , and all problems have been resolved.Please stop any or all actions Thank you for your response and your service Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Re: Case # XXXXXXX The client had a friend pick up the computer and at that time we were unable to review all the repairs done Client's data from her hard drive was corrupted and could not be recoveredDuring the process no folders were locked and WestWorld does not keep client's iTunes accounts and password information on file We had attempted to contact the client by telephone and were unable to get a hold of herAn error was made with our service department when we did not contact her via emailOur staff has been made aware of company polices on responding to customer inquiries I have now been in contact with the client, and she will schedule a time to come into our store so that we may assist with locating her music files Regards, [redacted] Service Manager WestWorld Computers Ltd Street T5P 4V Edmonton, Alberta XXX-XXX-XXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Minutes after filling out your complain form, I received a phone call from Larry S[redacted] from...

[redacted], and all problems have been resolved.Please stop any or all actions . Thank you for your response and your service. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/01) */
Re: Case # XXXXXXX
The client had a friend pick up the computer and at that time we were unable to review all the repairs done.
Client's data from her hard drive was corrupted and could not be recovered. During the process no...

folders were locked and WestWorld does not keep client's iTunes accounts and password information on file.
We had attempted to contact the client by telephone and were unable to get a hold of her. An error was made with our service department when we did not contact her via email. Our staff has been made aware of company polices on responding to customer inquiries.
I have now been in contact with the client, and she will schedule a time to come into our store so that we may assist with locating her music files.
Regards,
[redacted]
Service Manager
WestWorld Computers Ltd.
10333 170 Street T5P 4V4
Edmonton, Alberta.
XXX-XXX-XXXX