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Wetmore's Inc.

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Reviews Wetmore's Inc.

Wetmore's Inc. Reviews (6)

Mr. Chauvin,
               I have ordered an owners manual for your 300 and shipped it directly to you.  I apologize for the miscomunication and delay.  Thanks

I live in northern New York State contacted Chris K[redacted] in via the Internet about a [redacted] they had that I was interested in buying . He made the purchase of this cruiser a pleasant experience as did the whole staff . It was worth the 250 mile drive for my [redacted] . I would recommend this dealership very highly . Chris was everything you would want in a salesman. I should know I sold cars for over 15 years thanks again for the excellent service Dale H[redacted]

We shoe the manual as delivered yesterday by USPS, please let me know if you did not receive it, thanks

I live in northern New York State contacted Chris K[redacted] in via the Internet about a [redacted] they had that I was interested in buying . He made the purchase of this cruiser a pleasant experience as did the whole staff . It was worth the 250 mile drive for my [redacted] . I would recommend this dealership very highly . Chris was everything you would want in a salesman. I should know I sold cars for over 15 years thanks again for the excellent service Dale H[redacted]

Review: I bought a Volkswagon Jetta used for 10000 in nov. 2012. When I purchased the car I was given 3 keys. I have only used two of the keys until this point. The other day my mom went to use my car and she used the third key, when she put it in the ignition the car went into a safe mode. She called wetmores and they told her to call Volkswagon. When she called they informed her that the car will now have to be towed to them and reprogrammed. She called wetmores and they told her they were not responsible. I really think that they should be responsible because they sold me the car with the key that locked up my car. I have only asked them to pay for the tow and reprogramming of the car.Desired Settlement: I would like them to pay for the tow and reprogramming of the car.

Business

Response:

Ms Mcguinness purchased a VW Jetta from Wetmore's Inc. November 6, 2012 for $8500. She was provided 3 working keys to the vehicle upon delivery, which is one more than we would normally provide. The vehicle had a 3 month 3,000 mile warranty provided with it free of charge. This warrantty was a limited powertrain warranty. If there was a problem with a keys functionality it would have had to be returned within the first 3 months or 3000 miles for diagnosis. However, the limited warrantty would not cover a broken key or malfunctioning skim computer, which appears to be the issue. We have spoken to the VW dealer and have been told there is no way to confirm if the key is incorrect or if it has just lost its programming. Furthermore, Ms. Mcguiness came in with a cooling problem that was not covered by her 3 month 3000 mile warranty. Wetmore's Inc. repaired the vehicle at that time as goodwill free of charge, at a cost of $800 to us. We feel we have gone above and beyond to do the right thing with this customer already, and any malfunctions or repairs with the vehicle are now her responsibility.

Consumer

Response:

Hi, I am writing again because I have to inform you that Wetmores are lying. I have found the receipt of when the car was fixed and it was fixed exactly one month after purchase. ( I have the receipt for the car and the repair). ( The repair was only a thermostat not some expensive cooling problem) The car was never brought there again. What did that have to do with anything anyway except it showed me that wetmores is admitting guilt by trying to say that did extra work. What does it matter that they had an extra key to give, is that supposed to be a great favor, well thanks alot!!!! The car was at VW and they have documented the problem and it was definetly the key. VW also stated that it is highly highly unusual that a key would deprogram itself sitting in a drawer for a year. This was not found in three months because who uses 3 different keys to their car. The two main keys were used, why would the third be used so quickly? I do not want anything from them because I never want to deal with them again. I do want the public to know how they take care of customers after buying a vehicle from them. I have spoken to 3 J[redacted] dealers and [redacted] and they all agree ( and VW) that any reputable company would have done the right thing. I will supply all receipts if you would like.

Complaint

I am rejecting this response because:

Sincerely,

Brandi Mcguinness

Business

Response:

We did not claim that Ms Mcguiness came in after 3 months. We only stated her cooling issue was not covered by her limited warranty, as it was not a covered system. It was an $800 repair that we made and have documented. It does not have anything to do with the current issue, we just wanted to demonstrate that we did already go above and beyond for this customer, although she obviously does not agree. As a dealer we can not repair vehicles a year after warranty coverage expires, free of charge.

Review: I purchased a 2013 chrysler on 12/21/13 from wetmore's chrysler.on delivery I noted that there was no owners manual. when I called this to the attention of the sales manager he informed me that the manual was on order and when it was delivered it would be sent to me via fed-ex immediately. I have attempted to contact the sales rep who handled the sale with no success. no return calls even though requested.Desired Settlement: I would expect to receive an owners manual for my vehicle as promised at time of purchase.

Business

Response:

Mr. Chauvin,

I have ordered an owners manual for your 300 and shipped it directly to you. I apologize for the miscomunication and delay. Thanks

Business

Response:

We shoe the manual as delivered yesterday by USPS, please let me know if you did not receive it, thanks

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Alternators & Generators - Auto Repair, Auto Repair & Service - Diesel, Auto Repair & Service - Airbags, Auto Repair - Suspension, Auto Repair - Steering & Suspension, Auto Repair - Tune-Up, Auto Repair - Power Steering, Consultants - Auto Repair, Auto Services - Oil & Lube, Auto Repair & Service - Equipment & Supplies, New Car Dealers (NAICS: 441110)

Address: 333 Danbury Rd, New Milford, Connecticut, United States, 06776-4315

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