Wex Bank

This response is to acknowledge receipt of case # [redacted] received from the Revdex.comBankMobile is committed to stellar service and takes complaints very seriouslyWe are unable to locate an account in our system for Mr [redacted] or Ms [redacted] with the information provided in the complaintWe would ask that our account holder contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST so that we can locate the account in question and best assist

The Spotlight Design WEX Fleet Fuel Card was approved for a $1,credit limit on October 28, The terms and conditions along with the fee schedule are provided to the commercial customer which discloses the payment termsUpon acceptance and use of the fleet fuel card the commercial company agrees to the terms of use for the account WEX Bank reviewed the Spotlight Design account history; it appears the company has paid its invoice late timesAs a courtesy on January 5, WEX refunded a $late fee and reached out to Spotlight Design in an effort to educate the commercial fleet customer about additional methods to view and pay the invoiceWEX Bank offers online invoice viewing and payment as additional options to pay the invoices

This response is to acknowledge receipt of our cardholders communications received from theRevdex.com; regarding case #***BankMobile is committed to stellar serviceand takes complaints very seriously.Ms***'s account is held with Customers BankWe will contact Ms
*** viaseparate notification to address her concerns.If Ms*** *** has any questions, she may contact our Supervisor line directly at 1855-398-7261, Monday through Friday between the hours of 8:00am and 11:00pm EST

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com; regarding case # ***BankMobile is committed to stellar service and takes complaints very seriously. Ms***’s account is held with BankMobile, a division of Customers
BankWe will contact Ms*** via separate notification to address her concerns. If Ms*** has any questions, she may contact our Supervisor line directly at 1855-398-7261, Monday through Friday between the hours of 8:00am and 11:00pm EST. Sincerely,Debra R***Senior Director of Operations, Training and Quality BankMobilehy here

This response is to acknowledge receipt of case #*** received from the Revdex.comBankMobile is committed to stellar service and takes complaints very seriously. We are unable to locate an account in our system for Mr*** or Ms*** with the information provided in the
complaint. We would ask that our account holder contact our Supervisor line directly at ###-###-#### Monday - Friday between the hours of 8:00am - 11:00pm EST so that we can locate the account in question and best assist

It is the WEX Bank understanding that the business has worked with WEX IncFraud and accepted a goodwill/settlement offer on 08/24/and no further action is required

This response is to acknowledge receipt of our cardholders communications received from the Revdex.com,regarding case # *** BankMobile is committed to stellar service and takes complaints very seriously.Mr***'s account was held with Customers Bank and is not a WEX Bank
accountBank Mobile will contact Mr*** via separate notification to address his concerns. If Mr*** has any questions, he may contact the Bank Mobile Supervisor line directly at ###-###-####, Mondaythrough Friday between the hours of 8:00am and 11:00pm EST. Thank you, Angie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is temporarily satisfactory to me.
We are in contact attempting to find a resolution to my complaint. No resolution has been found as of yet.
Sincerely,
[redacted]

The Spotlight Design WEX Fleet Fuel Card was approved for a $1,200 credit limit on October 28, 2014. The terms and conditions along with the fee schedule are provided to the commercial customer which discloses the payment terms. Upon acceptance and use of the fleet fuel card the commercial...

company agrees to the terms of use for the account.
WEX Bank reviewed the Spotlight Design account history; it appears the company has paid its invoice late 6 times. As a courtesy on January 5, 2016 WEX refunded a $50.00 late fee and reached out to Spotlight Design in an effort to educate the commercial fleet customer about additional methods to view and pay the invoice. WEX Bank offers online invoice viewing and payment as additional options to pay the invoices.