Wex

Ever since WEX took over from Esso-Mobil (Imperial Oil) Fleet fuel cards we have found there to be big issues in their system. As a third party bill processing company to Esso-Mobil Fleet accounts, they have no security to their online system, or their call-in procedures. We reticently have found over $10,000 in theft in fuel. They don't have any accountability. Days later we have found more theft, Fake "drivers" added to the account. Someone pretending to be the owner of the company has phoned it adding drivers. There is no security checks. If you want a password on the account you have to fill out a form. No, one gets back to you in days. A form has been filed out regarding the theft and they don't even acknowledge receipt the form. People on the phone don't care, they don't have any power to do anything or to help out. They can't resolve the issue. They say fill out of form and we will get back to you. If more theft happens its on on WEX for now on.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

WEX will be reaching out to the custoemr to reach a resolution to this issue Our records indicate that of the units are currently operational and a service call was placed by the customer for one of the remaining units in question We hope to reslove this issue to mutual satisfaction Regards, [redacted]

This company has a commercial credit agreement with WEX Bank for the provision of fleet fuel cards We did an account review and in fact have found that the customer has repeatedly paid late and WEX has attempted to be accommodating and waive a number of these fees However, the payment in question was also made late as it was done by phone after the cut off time to have a payment process the same day (after 3:p.m.) Because the customer has already received numerous waivers, WEX Bank declined to waive the fee again as the customer has been provided with their credit terms which clearly state how many days the customer has to pay their invoices in addition to making sure that payment is sent in time to allow for processingIf there are further questions or additional information is needed, please let us know

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] [redacted]

Mr [redacted] 's company had a commercial fleet card with WEX Bank I did confirm that the account was closed and in fact the remaining balance of his security deposit ($1800) had already been returned to him This was in process at the time the complaint was filed As a general rule, WEX will hold security funds for a short period of time following the closure of an account to be sure that all authorized transactions have been cleared before returning the deposit If there are any additional questions, please let us know