Weyco Group, Inc.

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have been in contact with the business referenced in complaint ID 11990321, and find the resolution to be satisfactory to me.
Regards,
Andrew ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Steve ***

Good Day Mr***, Two $Stacy Adams gift cards will be issued and mailed via USPS tomorrow. Sincerely,*** ***
E-Commerce ManagerStacy Adams Shoes

I am sorry to hear that new insoles that were provided have not eliminated your issue.As well, I am in receipt of your Revdex.com Customer Concern.Please be advised that we will be issuing you a Weyco Group company check in the amount of $as requested. Thank You,Fawn S. Nunn Bush

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.When speaking with James, another Stacy Adams brand representative; he offered $gift cards to compensate for the issues This would work easiest for me considering I can just go online and order the new boots and pay the difference The solution you are offering me takes time out of my day I have to find a printer to print out the email, then find a box to ship both pairs of boots back, and then wait at least a month to receive them back Not to mention having to purchase new shoes or boots to replace the ones that are falling apart
Regards,
*** ***

Good Day Mr. [redacted], As I have been unable to make direct contact via telephone, I am reaching out to you today via email.I am sorry to hear that you have been unable to use the $50 coupon we provided.Please call me at your convenience so that I can assist with your Florsheim...

purchase. [redacted]   Monday – Friday  8:00 – 4:30 CST Fawn [redacted]E-Commerce [redacted]Weyco Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Per our previous correspondence, we are sorry to hear that you are displeased with your recent Nunn Bush footwear purchase.Please be assured that a Weyco Group company check will be issued in the amount of $85.00 for the full purchase price of your shoes. F. [redacted]E-Commerce ManagerWeyco Group /...

Nunn Bush Shoe Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I did get an email from the company saying a refund is being processed. 
Regards,
[redacted]

Good Day,Our records indicate the following:                January 26,...

2016                            Mr. [redacted] chose to be unsubscribed from Florsheim.com emails                February 08, 2016                           Mr. [redacted] placed order number [redacted] for FREE bag, using a coupon meant for current Florsheim.com subscribers                February 09, 2016                           Order number [redacted] canceled.  Mr. [redacted] unable to receive email confirmation of cancelation as he had unsubscribedAs a measure of good faith, we will reinstate order number [redacted] and ship FREE bag on a timely basis.  We appreciate Mr. [redacted]’s patronage and will accommodate accordingly.Respectfully,[redacted]Weyco Group E-Commerce Manager

Fawn [redacted]<F[redacted]>1:19 PM (1 minute ago)toTed,meSeems all is well with Mr. [redacted]

We have  refunded Mr. [redacted]  for the item he is saying he did not receive on order [redacted]. Please note the document from our payment gateway showing the refund as well as the original order. Mr. [redacted] was reached out to via email but he did not respond. We tried to reach out...

to him by phone but he gave his phone number as 555-555-5555 on the order. I hope this resolves the matter. Sincerely, [redacted]

We are in receipt of a consumer concern from [redacted]. Per request, remittance in the amount of $85.00 USD will be issued via Weyco Group Company check and sent to the address above. Regards,[redacted]
Weyco Group E-Commerce Manager

One pair of item 53408-007 size 9.5 purchased from [redacted] in 12/2016 order number [redacted]                Second pair of Stacy Adams boots were not ordered from Stacy Adams...

directly               Good Day Mr. [redacted], We are sorry to hear that you are experiencing difficulty with two pair of our [redacted] boots.You will find our complimentary return label below. Please use this FREE label to return your footwear so that we can complete our inspection and provide a gift card for each set of boots.Place a copy of this email into the parcel. If you have any questions or concerns, please do not hesitate to reach out to me directly.  414-908-1851   8:00 – 4:30 CST. http://www.stacyadams.com/shop/returns.html Sincerely, [redacted]
E-Commerce ManagerStacy Adams Shoes

I don't have anything negative to say about the Bogs product. I do have serious concerns over their ridiculously poor customer service. I placed an order for a pair of kids boots that were on sale. When they arrived, the sizing fit my daughter a little small so I went to the website so see how an exchange for a larger size could be processed. It specifically says "Contact us by phone or email and we'll ensure you receive your new size." I phoned, spoke to a gentleman who advised me to ship them back (at my cost as they were a sale item) for an exchange. I asked him to check stock and he said that if I got them back right away, there would be no problem. BIG MISTAKE. I spent extra money to get them back next day however nobody actioned the exchange and while I sat waiting, nothing was being done. One week goes by and I start calling, leaving messages, emailing the address provided on the website and finally another week later, I get a hold of the same man I spoke to two weeks ago who now tells me that there was a delay at the warehouse and there are no more of the size that I want but he'll give me a %10 discount on a full price pair (this of course doesn't even cover the cost to me to ship them back). Fine! I take the deal because i'm running out of time and follow this mans instructions to go to the website, purchase another pair and send him the details of that purchase so that he can process a refund. Well..then another email comes in "those boots are not available either" and I go back to the website, look up product by size and find the same pair in another colour and say "i'll take these ones instead". Another email "those are on backorder" So...I give up. I have received a refund the purchases but not the cost of shipping and after all this, I still have no boots.

I was also told that the email address that was online doesn't actually exist so nobody was getting my messages and the website is still allowing the sale of product that are on backorder until March. They have a 100% satisfaction guarantee? I'm not satisfied. In fact, dealing with this company just cost me $$ unnecessarily without even as much as an appology. BUYER BEWARE!

Review: I received an email offer from Weyco/Florsheim offering a free messenger bag.

I ordered said item, using appropriate checkout code. I received a confirmation email, complete with order number.

However, more than a week later, I have not received item, nor have I heard from Weyco/Florsheim regarding tracking info, estimated delivery or any other correspondence.

I went online to check on the status of my order, and it appears that my order was cancelled, though I hope I'm mistaken about that.

I have not deleted the email offer or the order confirmation email, so I have the requisite proof.Desired Settlement: I expect Weyco/Florsheim to honor its offer.

Business

Response:

Good Day,

Review: Order Number: [redacted]

Items in order:

[redacted]) Gray $63.90 1 $63.90

Stillwater ([redacted]) Black $67.90 1 $67.90

I did not get the Anthony sneakers. I contacted them 2x via email about this issue requesting that they be sent or refund my account. I never heard back from them.Desired Settlement: I am now expecting a refund for the sneakers that I did not get in this order.

Business

Response:

We have refunded Mr. [redacted] for the item he is saying he did not receive on order [redacted]. Please note the document from our payment gateway showing the refund as well as the original order. Mr. [redacted] was reached out to via email but he did not respond. We tried to reach out to him by phone but he gave his phone number as 555-555-5555 on the order. I hope this resolves the matter. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I did get an email from the company saying a refund is being processed.

Regards,