Weylan Daulton Surveyor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below This response is of compete and utter lie I was on the call and the person running the demonstration stated that my profile was not complete an the forms which were supposed to be included in my account were never done properly The account was unusable due to incompetence on their part in setting up my account properly I was assured it would be done and then was never contacted again When I inquired about the account my calls were ignored and so I called to cancel the subscription What was stated in rely to my account was a complete lie In fact the person that wrote the rebuttal, I attempted to contact him on multiple occasion and not one phone call was returned This person is lying to you! Regards, [redacted]

From: Pat M [redacted] Sent: Thursday, July 20, 5:PM To: info Subject: Revdex.com Response - Case ID [redacted] Dear Representative, We are in receipt of the attached complaint, case ID [redacted] , from [redacted] Please see below for our response to this complaint: This customer signed an agreement with us on 3/31/ The term was month to month, allowing the client to cancel at any point by simply giving us days-notice The client signed up for our standard package at $99/month This package offers limited implementation, training, and database customization We set up a kick-off call with this client, which was originally facilitated by the biller on the account The client failed to show up for the kick-off call We spent roughly hours (more than initially offered in the contract) attempting to customize our platform for [redacted] Unfortunately, the client was not satisfied with the overall product and expected more from it We make every attempt to customize our platform for each client With that said, we do not offer an off-the-shelf solution It takes time and effort to customize our platform to meet the needs of the individual practice We do charge a monthly subscription for our service as this implementation is performed We chose to not invoice the customer for the amount of time spent in excess of the amount indicated in the contract The client requested a refund for the $invoiced and we informed him that we were not able to offer refunds for customers choosing to cancel service prior to the completion of their implementation We take pride in offering a high level of service and regret that we were not able to meet [redacted] ’s practice requirements We apologize for this time and effort and wish him the best in his search for an EMR provider Best, Pat M [redacted] Chief Financial Officer 317-275-iSalus Healthcare | OfficeEMR isalushealthcare.com

From: Pat M [redacted] Sent: Thursday, July 20, 5:PM To: info Subject: Revdex.com Response - Case ID [redacted] ? Dear Representative, ? We are in receipt of the attached complaint, case ID [redacted] , from [redacted] ? Please see below for our response to this complaint: ? ? ? This customer signed an agreement with us on 3/31/2017.? The term was month to month, allowing the client to cancel at any point by simply giving us days-notice.? The client signed up for our standard package at $99/month.? This package offers limited implementation, training, and database customization.? We set up a kick-off call with this client, which was originally facilitated by the biller on the account.? The client failed to show up for the kick-off call.? ? We spent roughly hours (more than initially offered in the contract) attempting to customize our platform for [redacted] .? Unfortunately, the client was not satisfied with the overall product and expected more from it ? We make every attempt to customize our platform for each client.? With that said, we do not offer an off-the-shelf solution.? It takes time and effort to customize our platform to meet the needs of the individual practice.? We do charge a monthly subscription for our service as this implementation is performed.? We chose to not invoice the customer for the amount of time spent in excess of the amount indicated in the contract.? The client requested a refund for the $invoiced and we informed him that we were not able to offer refunds for customers choosing to cancel service prior to the completion of their implementation.? ? We take pride in offering a high level of service and regret that we were not able to meet [redacted] ’s practice requirements.? We apologize for this time and effort and wish him the best in his search for an EMR provider.? ? Best, ? Pat M [redacted] Chief Financial Officer 317-275- iSalus Healthcare | OfficeEMR isalushealthcare.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response is of compete and utter lie I was on the call and the person running the demonstration stated that my profile was not complete an the forms which were supposed to be included in my account were never done properly The account was unusable due to incompetence on their part in setting up my account properly I was assured it would be done and then was never contacted again When I inquired about the account my calls were ignored and so I called to cancel the subscription What was stated in rely to my account was a complete lie In fact the person that wrote the rebuttal, I attempted to contact him on multiple occasion and not one phone call was returned This person is lying to you!
Regards,
*** ***

From: Pat M*** Sent: Thursday, July 20, 5:PM To: info Subject: Revdex.com Response - Case ID *** Dear Representative, We are in receipt of the attached complaint, case ID ***, from *** *** *** Please see below for
our response to this complaint: This customer signed an agreement with us on 3/31/2017. The term was month to month, allowing the client to cancel at any point by simply giving us days-notice. The client signed up for our standard package at $99/month. This package offers limited implementation, training, and database customization. We set up a kick-off call with this client, which was originally facilitated by the biller on the account. The client failed to show up for the kick-off call. We spent roughly hours (more than initially offered in the contract) attempting to customize our platform for *** ***. Unfortunately, the client was not satisfied with the overall product and expected more from it We make every attempt to customize our platform for each client. With that said, we do not offer an off-the-shelf solution. It takes time and effort to customize our platform to meet the needs of the individual practice. We do charge a monthly subscription for our service as this implementation is performed. We chose to not invoice the customer for the amount of time spent in excess of the amount indicated in the contract. The client requested a refund for the $invoiced and we informed him that we were not able to offer refunds for customers choosing to cancel service prior to the completion of their implementation. We take pride in offering a high level of service and regret that we were not able to meet *** ***’s practice requirements. We apologize for this time and effort and wish him the best in his search for an EMR provider. Best, Pat M*** Chief Financial Officer 317-275- iSalus Healthcare | OfficeEMR isalushealthcare.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response is of compete and utter lie.  I was on the call and the person running the demonstration stated that my profile was not complete an the forms which were supposed to be included in my account were never done properly.  The account was unusable due to incompetence on their part in setting up my account properly.  I was assured it would be done and then was never contacted again.  When I inquired about the account my calls were ignored and so I called to cancel the subscription.  What was stated in rely to my account was a complete lie.  In fact the person that wrote the rebuttal, I attempted to contact him on multiple occasion and not one phone call was returned.   This person is lying to you!
Regards,
[redacted]

From: Pat M[redacted] <patm[redacted]@isalushealthcare.com> Sent: Thursday, July 20, 2017 5:09 PM To: info Subject: Revdex.com Response - Case ID [redacted]   Dear Representative,   We are in receipt of the attached complaint, case ID [redacted], from [redacted].  Please see below for...

our response to this complaint:      This customer signed an agreement with us on 3/31/2017.  The term was month to month, allowing the client to cancel at any point by simply giving us 30 days-notice.  The client signed up for our standard package at $99/month.  This package offers limited implementation, training, and database customization.  We set up a kick-off call with this client, which was originally facilitated by the biller on the account.  The client failed to show up for the kick-off call.   We spent roughly 10 hours (more than initially offered in the contract) attempting to customize our platform for [redacted].  Unfortunately, the client was not satisfied with the overall product and expected more from it.   We make every attempt to customize our platform for each client.  With that said, we do not offer an off-the-shelf solution.  It takes time and effort to customize our platform to meet the needs of the individual practice.  We do charge a monthly subscription for our service as this implementation is performed.  We chose to not invoice the customer for the amount of time spent in excess of the amount indicated in the contract.  The client requested a refund for the $245.90 invoiced and we informed him that we were not able to offer refunds for customers choosing to cancel service prior to the completion of their implementation.    We take pride in offering a high level of service and regret that we were not able to meet [redacted]’s practice requirements.  We apologize for this time and effort and wish him the best in his search for an EMR provider.    Best,   Pat M[redacted] Chief Financial Officer 317-275-3967 iSalus Healthcare | OfficeEMR isalushealthcare.com