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WG & R Furniture Company

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WG & R Furniture Company Reviews (12)

The store manager [redacted] was able to find enough chairs for the customer, who picked them up Monday night, August 22ndIf [redacted] has any other concerns, she can reach out to us in the service department at 888-947-

We had a technician go to the customer's home yesterday so that we would be able to understand her dissatisfaction with the pieces.We have contacted the customer earlier this morning, and again in the afternoon, in order to allow them to re-select the pieces they are having an issue with so that they can receive pieces that will meet their satisfactionThe customer has already come to our store to do so

Hello Michael,Do you want me to close this as Resolved.michael w k [redacted] Jan (days ago)tomeReceived a call from WG&R Friday PM and they are now offering a credit of $towards a new setSuggesting I try different mattress and box spring company rather than SealyThanks for your help

***,You are correct that the warranty for your Simmons mattress does require impressions to be greater than an inch and a half for a warranty claimWe find that all inner-spring mattresses do form impressions, even close to, but below, an inch and a half within the first few months of using the
productThat is the nature of modern mattresses.If you do believe the impressions increase to an inch and a half, we would be happy to reassess the mattress with you and make a claimThe warranty on your mattress lasts for years

I called and left a message for *** to discuss a permanent solution to the issue with the handle of this chair breaking*** can reach me back at ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I have reached out to Yvonne, verified her mailing address, and we will be putting a new card in the mail for her today.

We had a technician go to the customer's home yesterday so that we would be able to understand her dissatisfaction with the pieces.We have contacted the customer earlier this morning, and again in the afternoon, in order to allow them to re-select the pieces they are having an issue with so that...

they can receive pieces that will meet their satisfaction. The customer has already come to our store to do so.

We are sorry about the confusion on this customer's warranty. To clarify - WG&R does sell some new merchandise in our clearance center. By selling the piece without a warranty, we can provide the the lowest prices we can for these pieces. This is marked on our receipts and posted in the...

store.Again, we are sorry about the confusion, and would be happy to exchange the defective piece of her sectional with another of the same. We have also left a phone message with the customer stating the same.

The store manager [redacted] was able to find enough chairs for the customer, who picked them up Monday night, August 22nd. If [redacted] has any other concerns, she can reach out to us in the service department at 888-947-7782.

Hello Michael,Do you want me to close this as Resolved.michael w k[redacted]Jan 13 (4 days ago)tomeReceived a call from WG&R Friday PM and they are now offering a credit of $1104.05 towards a new set. Suggesting I try different mattress and box spring company rather than...

Sealy. Thanks for your help.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

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Address: 900 Challenger Dr, Green Bay, Wisconsin, United States, 54311-8329

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+1 (920) 406-5011
+1 (920) 406-5003
+1 (920) 738-5566
+1 (920) 793-3148
+1 (920) 921-6382
+1 (920) 496-5788
+1 (920) 682-6628
+1 (920) 231-3076
+1 (920) 451-2278

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