Complaint: [redacted] I am rejecting this response because: Wendell G [redacted] (W G Construction) says that he does not provide a lifetime warranty, and I want to assure you that I am not requesting a lifetime warrantyWhat I am requesting is that a contractor stand behind the work they doIf it's poor workmanship, fix itIf it's beyond your scope/skill, sub-contract it out to someone who can truly fix the problemThis response if par for the course with WendellHe likes to blame the homeowner for waiting too long and wash his hands of any wrongdoing; however, I brought up these issues with him within the warranty period of one yearIt seems like he only took me seriously and responded when I threatened to file a complaint with RICO (Regulated Industries Complaints Office)The warping roof that trapped water underneath it was reported on December 30, That contract for that rood was signed on November 4, Sorry, but that is a little under monthsWe paid Wendell $7,to apply [redacted] to the existing roofAfter filing a complaint to RICO, it came to my attention that Wendell/ W G Construction is not a licensed rooferHe should never had solicited us to go with his company for the additional job of applying the [redacted] to the existing roofWe were going with another complany, but Wendell convinced us to go with him because if anything were to go wrong, it would all fall under himAfter filing the complaint with RICO, Wendell paid me $This is a drop in the bucket compared to the $7,I paid for a bad roofIf you do a search for W G Construction using the website, http://web.dcca.hawaii.gov/RICO/RICO_RCNT_NAMES/ShowRICO_RCNT_NAMESTable.aspx you will see that my case, CLB 2014-0360L was not "Settled" as Wendell is claimingThe result of that complaint was that W G Construction was issued a warning letter because he did work beyond his scopeIn addition, there is another complaint from another person that is currently being investigated by the state The information I provided above was just for the roofI could go on about the windows, electrical, and plumbing issues- all of which came up WITHIN the first yearYes, Wendell and some of his crew did come out to "fix" the issues, but they were NEVER "fixed"Just because time passes by does not excuse problems that arose within the first year Lessons learned from this whole experience: Check references of contractors you are consideringRun checks on the licenses and make sure that they are licensed for every aspect of the jobKeep all correspondence and document everything (you can't trust people just because they seem genuine) Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Wendell G [redacted] (W G Construction) says that he does not provide a lifetime warranty, and I want to assure you that I am not requesting a lifetime warrantyWhat I am requesting is that a contractor stand behind the work they doIf it's poor workmanship, fix itIf it's beyond your scope/skill, sub-contract it out to someone who can truly fix the problemThis response if par for the course with WendellHe likes to blame the homeowner for waiting too long and wash his hands of any wrongdoing; however, I brought up these issues with him within the warranty period of one yearIt seems like he only took me seriously and responded when I threatened to file a complaint with RICO (Regulated Industries Complaints Office)The warping roof that trapped water underneath it was reported on December 30, That contract for that rood was signed on November 4, Sorry, but that is a little under monthsWe paid Wendell $7,to apply [redacted] to the existing roofAfter filing a complaint to RICO, it came to my attention that Wendell/ W G Construction is not a licensed rooferHe should never had solicited us to go with his company for the additional job of applying the [redacted] to the existing roofWe were going with another complany, but Wendell convinced us to go with him because if anything were to go wrong, it would all fall under himAfter filing the complaint with RICO, Wendell paid me $This is a drop in the bucket compared to the $7,I paid for a bad roofIf you do a search for W G Construction using the website, http://web.dcca.hawaii.gov/RICO/RICO_RCNT_NAMES/ShowRICO_RCNT_NAMESTable.aspx you will see that my case, CLB 2014-0360L was not "Settled" as Wendell is claimingThe result of that complaint was that W G Construction was issued a warning letter because he did work beyond his scopeIn addition, there is another complaint from another person that is currently being investigated by the state The information I provided above was just for the roofI could go on about the windows, electrical, and plumbing issues- all of which came up WITHIN the first yearYes, Wendell and some of his crew did come out to "fix" the issues, but they were NEVER "fixed"Just because time passes by does not excuse problems that arose within the first year Lessons learned from this whole experience: Check references of contractors you are consideringRun checks on the licenses and make sure that they are licensed for every aspect of the jobKeep all correspondence and document everything (you can't trust people just because they seem genuine) Sincerely, [redacted]