WH Candy

I am sorry that you have received a complaint but I will do my best to address this issue. I am very informed on this issue. Your client [redacted] has been very rude and totally unprofessional. Here is a time line on the client’s events.1. The customer came into our storea. She had an issue with...

her printer. My tech informed her that she may need to bring her computer in so that we can troubleshoot her connection. After informing the client she brought her computer and printer into the store. My staff then tried several system checkups and virus scans. It was reported that her system had several viruses and one in particular (denial-of-service (DoS) attack) and other viruses that caused her system to not run correctly.b. After the virus scan we informed the client that here system had viruses and that she could get them removed or we could upgrade her system to Windows 8. The client came into the store and signed a service request allowing us to install a new operating system on her computer.2. Client files:a. The client asked us to see if we can find her files and we informed her that we see some of her files but could not find some she was looking for. She got mad and called an out-side-tech to come to my store to her aid. The tech that she had come into my store said that he scanned her computer and seen that she did not find any viruses and that her computer was good. At this point we asked the tech if the computer was good and she was printing, why was it in our shop also she asked if her tech could come in our workshop to watch us work on her system. I informed her no because of insurance and it would be totally unprofessional. In order to appease the client I allowed him access.b. Again some of her files were found not all of them, but please note this was not our job nor did we offer or promise files backup to the client.3. Attitude, lies, and misinformation:a. I have tried to help this client out I cleared her debt on the invoice she signed agreeing to pay $85 for services (She signed it). I offered her a new printer (she declined). She brought her son into my store and threatened my staff. I explained to the client that if the computer leave this store that we are not liable if another tech look at or touch her system. She agreed and took the computer anyway. On that note she took the computer from my store per her statement to you guys “She received a different computer” that she took from the store. (Why would she take a computer that was not hers? Again her words “we store her hard drive” we can match her hard drive to the computer and prove that she is giving false information. If we had stolen her computer the how could she match a service tag and a hard drive on a computer she knows nothing about?b. Your client statements are false and wrong. We have been in business for many of years and never had a problem like this.4. Proof and witnessesa. We have several cameras and witnesses that can account for your client and our behaviors and request.Should you have any questions please call me at 812-799-7322 or [email protected]