Company's response below:
Dear ***,">This complaint has already been resolvedBrief History:
Mr*** made reservation with us and guaranteed the reservation with a credit card. In return we guaranteed his reservation, and did not release his room to additional guests, (several who called after he made reservations)He arrived late (after dark), and didn't even have the courtesy to come to the office. He spoke on the phone with staff who said he would not be charged for the room, even after his guarantee. As a small "Mom & Pop" motel, we survive by keeping rooms full. We charge a "reasonable" rate for oceanfront rooms, for regular guests who can not afford expensive resorts, and prefer a quieter, more "Old ***" experienceIf he had the courtesy, we would have shown him the room. We spend over an hour between guests vsthe industry standard of minutes. Our rooms are VERY clean, as all our reviews attestWe did charge him a $cancellation fee (even though we had the right to charge for his entire stay)Because staff didn't explain this properly, and because he obviously needs the money so desperately to spend hours of his and my time, we refunded it to him. We hope he enjoyed his experience elsewhereThis matter should be closed as it is resolvedSincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Company's response below:
Dear ***,">This complaint has already been resolvedBrief History:
Mr*** made reservation with us and guaranteed the reservation with a credit card. In return we guaranteed his reservation, and did not release his room to additional guests, (several who called after he made reservations)He arrived late (after dark), and didn't even have the courtesy to come to the office. He spoke on the phone with staff who said he would not be charged for the room, even after his guarantee. As a small "Mom & Pop" motel, we survive by keeping rooms full. We charge a "reasonable" rate for oceanfront rooms, for regular guests who can not afford expensive resorts, and prefer a quieter, more "Old ***" experienceIf he had the courtesy, we would have shown him the room. We spend over an hour between guests vsthe industry standard of minutes. Our rooms are VERY clean, as all our reviews attestWe did charge him a $cancellation fee (even though we had the right to charge for his entire stay)Because staff didn't explain this properly, and because he obviously needs the money so desperately to spend hours of his and my time, we refunded it to him. We hope he enjoyed his experience elsewhereThis matter should be closed as it is resolvedSincerely,
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]