I have called this company numerous times and each time it takes at least minutes before a representative comes on the callThe reps are rude and sarcastic,they do not notate the call nor call back as stated on the callI have called to receive hardware to a dining table I have purchasedThe customer service is very poorNow I have a dining set I cant put together because the company that manufacturers it is lacks professionalism
Purchased Whalen industrial racks from Costco Although I bought the racks at Costco in Boise Idaho, the racks on display DO NOT match the racks you get from Whalen in the box Quality is substantially less on the newer version Stainless double reinforced racks on the display model? Gone and replaced with junk steel that is painted, flimsy, and warped so bad they will not sit flat Powder coated high quality paint on display model? Gone and replaced with thin, crappy paint that chips and scratches easily rack support beams? Gone and replaced with only 3; coupled with less substantial racks= you guessed it, saggy racks with minimal weight Sadly, if you look closely at the Whalen website you will see that Their representation of the racks they are selling is also a picture of the OLD style rack! advertisement and sketchy business practice I am floored Costco is even associated with this company To top it off, my honest reviews and experiences of the product sold by Costco and manufactured by Whalen were deleted and/or not posted on either website If you want a quality rack that is superior in every way to Whalen and represents what whalen sold before downgrading their product, buy the gladiator storage racks On sale they are exactly the same price My review of Costco will be next
I purchased a dining room set October of In September of I contacted the company to let them know that out of my chairs had nails or sharp tacks that poked in the seat cushion when someone sat downI was told within a couple of weeks that I would have replacement chairs sent to my homeWhat I was sent was a chair frame- completely unrelated to the chair problemWhen I contacted [redacted] again, I was told that they no longer had the chair part that I needed and that is why they just sent me the seat frameThey told me they never sent whole replacements- only parts but that was not what I was initially told I explained to them that I was told I'd get new chairs-whole chairsI have been working with employee Love [redacted] for several months now just to get an update or options on this and can not get any answerI only hear "your case is with upper management" ...mind you this has taken several months to even get an answer back or an update and I am fed up The las
I ordered Whalen's Combination Electric Fireplace/Heater on Dec.9, as a Christmas present for my husband who has cancer and gets very coldI used my bank debit card to pay for it The product arrived and the glass door for the fireplace section was shatteredI called and was hung up on several timesI e-mailed my complaint and received a message from [redacted] on Jan31, 2018!! He asked me to take pictures of the damage and E-mail it back with other info which I didI provided ALL the info that was necessary to replace this shattered door but heard nothingFinally on March 5, I spoke to Mr [redacted] who told me he did not receive everything he asked forNot True!! I provided all model numbers plus my information along with my bank card number which paid for it or it would not have been shipped to meHe saw the broken glassHow hard is it when you have all the necessary information to honor the sale by replacing one glass door?!
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I purchased a Whalen Furniture entertainment center from an "unauthorized retailer"Upon opening the unit, I found it was missing a legI called the company and spoke with a representative regarding my caseThe representative had a bad attitude, BUT I thought we had resolved everything- Whalen was sending me a courtesy leg free of cost (great service)! I received the leg in due timeOf course, it was the wrong leg, even after the representative confirmed (based on the description of the leg I already had) that it was the leg I would needI called the company again and described the situation to a new repHe said that they would send the new leg out (says nothing about shipping, payment, etc.)Then, days later, I received a random phone call asking me for $to replace the leg, because the last representative was "helping the company" and "didn't understand the situation"Again, representatives with a bad attitude that spoke in circles about the "unauthorized retailer" and "being without obligation" blah blah blahI was absolutely ready to pay for a replacement part at the beginning of the situation, but after receiving absolutely horrible customer service from employees who aren't sure of how to speak to customers, I don't know that I ever want to deal with this company again
Purchased 7-piece Dining table (mode CSC7PD-1) from Costco on 12/28/ A piece called stretcher (connection between legs) missing bolting inserts of bolts threaded insertsInstruction requested not to return merchandise if parts missing but to call Bayside furnishings (recorded message says Whalen) 12/29/called [redacted] and spoke with Gloria, took phone # and email, will check inventory and call backNo response back Visited Costco couple times and mentioned issue, they said, they don't have any more of that items, they would give me faulty pieceonly option is to return merchandise for full credit, also recommended call supplier again 1/22/called [redacted] again and spoke Brendan mentioned about my previous and call provided details again, he apologized and said I will receive within hours 2/4/visited Costco, again and they apologized and other than refund merchandise they don't have any other option It costed me $dollars to find someone with truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I purchase a bed from Costco made by Whalen FurnitureThe supports for the bed have fallen apartI called the company timesEach time they said they would send me the parts Also each time they said the previous order was not placed The workers name was Mariel, she always claimed she would call me back but never does Worst customer service everAvoid this company's products
I have contacted Customer Service on two occasions to attempt to resolve an issue I have with a tv stand that this company manufactured Both conversations were not at all customer friendly and either person made an attempt to help me resolve my issue
I purchased a Whalen fireplace from Walmart on 01/01/I contacted Whalen on 01/because the furnish on the top of my fireplace had come off when I removed the Warning labelI submitted photos and a copy of my receipt, as requestedI was told, on the third, that management would review my photos and be in contact with meI have followed up with numerous emails and I have left voicemails, yet nobody has gotten back to meIt is currently 01/15, and I'm still waiting to see what they are going to do for meI spent hundreds of dollars on this Whalen fireplace, and it looks like garbageIt is unacceptable, and the customer service is atrocious
Hi [redacted] , First of all, I want to apologize on behalf of Whalen that you had to write to the Revdex.com to get a solution to your problem Our goal is to solve our customers problem in one phone call or email We clearly missed the boat on this one I talked to [redacted] today and his supervisor [redacted] about this issue The root cause was us - it was our inability to resolve this problem quickly [redacted] has apologized to me personally for taking care of this - as it goes against our training and goals as a department [redacted] cc:d me on his email to you notifying you that the check request has been submitted and will be sent to you I will follwith Accounts Payable to ensure your check is sent for full reimbursement Again, I am truly sorry we let you down twice - once with a product in need of replacing, and once in our attempt to solve the problem Thank you for business, and I hope we have the opportunity to make a new first impression in the future Regards, [redacted] Director, Strategic Operations [redacted]
- The TV stand looks amazing - It is priced very economically - Withstood moves - Movers lost the TV mounts and whalen shipped them with days, free of cost!!! - best folks to speak and deal with - I would have gladly paid
I ordered a dining room set from [redacted] which is supplied by Whalen FurnitureI made this purchase in full using my credit cardI only received the table top, hardware, and instructionsI did not receive the pedestal which makes the table uselessI contacted [redacted] and they said I would have to go through [redacted] because Whalen is no longer supplying them with this tableI contacted Whalen, they said to call [redacted] I called [redacted] again, they directed me BACK to WhalenThen I was told the table is discontinued then I was told they could ship it within 8-weeksI still have not received the pedestal which is now going on approxmonthsPoor communication, bad customer service, advertising, lying
Dear Revdex.com, We certainly apologise for the inconvenience and issue caused here we have issued a full refund plus additional $as requested and apologized for the troubles an inconvenienceRegards, [redacted] Whalen Customer Information: [redacted] A [redacted] Street [redacted] , CA [redacted] Daytime Phone: (714) [redacted] Evening Phone: (714) [redacted] E-mail: wheeler_***@sbcglobal.net The details of this matter are as follows:Complaint Involves:Product Issues Customer’s Statement of the Problem: Entertainment unit has a manufactures defect in the way it was assembledOne of the doors to the unit broke the same day it was delivered4-weeks later same issue with the other doorThe hinge was screwed into a seam between pieces of woodI called the manufacture and ex[laied teh problem and they admitted that it was a manufacture defectThey offered to send us a $check and seek out someone to re-drill the holes for proper placement -but once we do the manufacture warranty is void (unit is less than moold)the second option was we needed to move the unit out of the house (lb unit) and take it to a salvation army or goodwill and donate itWe needed to send them a donation reciept but it must have unit specifications on it and an employees signature on it to get full reimbursement and even them if it was missing something it was not guaranteed reimbursementWe would have to wait 4-weeks for reimbursementWhat I am suupose to put my TV for months?Complaint Product/Service: Entertainemtn unitPurchase Date: 3/21/2015P***lem Occurred: 3/25/2015Model: 60" wood High Table console BBHC60DCBAccount Number: [redacted] Order Number: [redacted] Talked to Company: 6/17/2015Talked to Company (2nd): 6/18/2015Talked to Company (3rd): 6/25/2015Name of Salesperson: Purchase Price: $499.99Disputed Amount: $Desired Settlement: I would like reimbursement for the additional out of pocket expense of a new unitI could not keep a broken product in my home since Whalen was not willing to stand behind it's craftmanship (when it was a manfacture defect), I needed to seek out another unitThe additional out of pocket for this for a new unit, delivery and haulaway was $I have a receipt I can provide to prove this as well
We received a Whalen tv stand as a giftIt came with scratches on two of the glass shelves and one glass shelf completely shatteredSeveral screws were also missingWhen I called customer service they told me that they could not ship out another shelf as it would shatter in transitI called back and got the same answerIf your product is made of glass, wouldn't you have the procedure to ship it properly? I also sent a message through customer service online when the rep on the phone was so badI never received a replyI will stay away from Whalen when I am looking for furniture in the future
I bought the [redacted] on Februdary 11, I began to assemble and when I got to the last step of attaching the doors I realized they had deep scratchesMy wife called and they offered to return it to [redacted] or have replacements doors shippedI decided to keep it as it was 95% built alreadyI have numerous correspondents were the rep says they will be sending the doors to my address when they come itWe are now in August and I still have no doors [redacted] *** [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Did not call Regards, [redacted] ***
We received a call from customer on 2/9/17, an order for a replacement table top was processed same day with reference # [redacted] Customer was advised that item was shipping out 2/14/via FFreight and to expect to receive within 7-business days after 2/ Customer emailed notifying table top had arrived, that box had been hit with lift fork and demanded restitution Customer was asked to provide pictures and copy of store receipt to move forward with monetary compensation to keep unit As-Is Customer emailed pictures on 2/28/and store receipt 3/1/ He has accepted a monetary compensation in the amount of $US to keep unit As-Is
I have called this company numerous times and each time it takes at least minutes before a representative comes on the callThe reps are rude and sarcastic,they do not notate the call nor call back as stated on the callI have called to receive hardware to a dining table I have purchasedThe customer service is very poorNow I have a dining set I cant put together because the company that manufacturers it is lacks professionalism
Purchased Whalen industrial racks from Costco Although I bought the racks at Costco in Boise Idaho, the racks on display DO NOT match the racks you get from Whalen in the box Quality is substantially less on the newer version Stainless double reinforced racks on the display model? Gone and replaced with junk steel that is painted, flimsy, and warped so bad they will not sit flat Powder coated high quality paint on display model? Gone and replaced with thin, crappy paint that chips and scratches easily rack support beams? Gone and replaced with only 3; coupled with less substantial racks= you guessed it, saggy racks with minimal weight Sadly, if you look closely at the Whalen website you will see that Their representation of the racks they are selling is also a picture of the OLD style rack! advertisement and sketchy business practice I am floored Costco is even associated with this company To top it off, my honest reviews and experiences of the product sold by Costco and manufactured by Whalen were deleted and/or not posted on either website If you want a quality rack that is superior in every way to Whalen and represents what whalen sold before downgrading their product, buy the gladiator storage racks On sale they are exactly the same price My review of Costco will be next
I purchased a dining room set October of In September of I contacted the company to let them know that out of my chairs had nails or sharp tacks that poked in the seat cushion when someone sat downI was told within a couple of weeks that I would have replacement chairs sent to my homeWhat I was sent was a chair frame- completely unrelated to the chair problemWhen I contacted [redacted] again, I was told that they no longer had the chair part that I needed and that is why they just sent me the seat frameThey told me they never sent whole replacements- only parts but that was not what I was initially told I explained to them that I was told I'd get new chairs-whole chairsI have been working with employee Love [redacted] for several months now just to get an update or options on this and can not get any answerI only hear "your case is with upper management" ...mind you this has taken several months to even get an answer back or an update and I am fed up The las
I ordered Whalen's Combination Electric Fireplace/Heater on Dec.9, as a Christmas present for my husband who has cancer and gets very coldI used my bank debit card to pay for it The product arrived and the glass door for the fireplace section was shatteredI called and was hung up on several timesI e-mailed my complaint and received a message from [redacted] on Jan31, 2018!! He asked me to take pictures of the damage and E-mail it back with other info which I didI provided ALL the info that was necessary to replace this shattered door but heard nothingFinally on March 5, I spoke to Mr [redacted] who told me he did not receive everything he asked forNot True!! I provided all model numbers plus my information along with my bank card number which paid for it or it would not have been shipped to meHe saw the broken glassHow hard is it when you have all the necessary information to honor the sale by replacing one glass door?!
[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I purchased a Whalen Furniture entertainment center from an "unauthorized retailer"Upon opening the unit, I found it was missing a legI called the company and spoke with a representative regarding my caseThe representative had a bad attitude, BUT I thought we had resolved everything- Whalen was sending me a courtesy leg free of cost (great service)! I received the leg in due timeOf course, it was the wrong leg, even after the representative confirmed (based on the description of the leg I already had) that it was the leg I would needI called the company again and described the situation to a new repHe said that they would send the new leg out (says nothing about shipping, payment, etc.)Then, days later, I received a random phone call asking me for $to replace the leg, because the last representative was "helping the company" and "didn't understand the situation"Again, representatives with a bad attitude that spoke in circles about the "unauthorized retailer" and "being without obligation" blah blah blahI was absolutely ready to pay for a replacement part at the beginning of the situation, but after receiving absolutely horrible customer service from employees who aren't sure of how to speak to customers, I don't know that I ever want to deal with this company again
Purchased 7-piece Dining table (mode CSC7PD-1) from Costco on 12/28/ A piece called stretcher (connection between legs) missing bolting inserts of bolts threaded insertsInstruction requested not to return merchandise if parts missing but to call Bayside furnishings (recorded message says Whalen) 12/29/called [redacted] and spoke with Gloria, took phone # and email, will check inventory and call backNo response back Visited Costco couple times and mentioned issue, they said, they don't have any more of that items, they would give me faulty pieceonly option is to return merchandise for full credit, also recommended call supplier again 1/22/called [redacted] again and spoke Brendan mentioned about my previous and call provided details again, he apologized and said I will receive within hours 2/4/visited Costco, again and they apologized and other than refund merchandise they don't have any other option It costed me $dollars to find someone with truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I purchase a bed from Costco made by Whalen FurnitureThe supports for the bed have fallen apartI called the company timesEach time they said they would send me the parts Also each time they said the previous order was not placed The workers name was Mariel, she always claimed she would call me back but never does Worst customer service everAvoid this company's products
I have contacted Customer Service on two occasions to attempt to resolve an issue I have with a tv stand that this company manufactured Both conversations were not at all customer friendly and either person made an attempt to help me resolve my issue
I purchased a Whalen fireplace from Walmart on 01/01/I contacted Whalen on 01/because the furnish on the top of my fireplace had come off when I removed the Warning labelI submitted photos and a copy of my receipt, as requestedI was told, on the third, that management would review my photos and be in contact with meI have followed up with numerous emails and I have left voicemails, yet nobody has gotten back to meIt is currently 01/15, and I'm still waiting to see what they are going to do for meI spent hundreds of dollars on this Whalen fireplace, and it looks like garbageIt is unacceptable, and the customer service is atrocious
Hi [redacted] , First of all, I want to apologize on behalf of Whalen that you had to write to the Revdex.com to get a solution to your problem Our goal is to solve our customers problem in one phone call or email We clearly missed the boat on this one I talked to [redacted] today and his supervisor [redacted] about this issue The root cause was us - it was our inability to resolve this problem quickly [redacted] has apologized to me personally for taking care of this - as it goes against our training and goals as a department [redacted] cc:d me on his email to you notifying you that the check request has been submitted and will be sent to you I will follwith Accounts Payable to ensure your check is sent for full reimbursement Again, I am truly sorry we let you down twice - once with a product in need of replacing, and once in our attempt to solve the problem Thank you for business, and I hope we have the opportunity to make a new first impression in the future Regards, [redacted] Director, Strategic Operations [redacted]
- The TV stand looks amazing - It is priced very economically - Withstood moves - Movers lost the TV mounts and whalen shipped them with days, free of cost!!! - best folks to speak and deal with - I would have gladly paid
I ordered a dining room set from [redacted] which is supplied by Whalen FurnitureI made this purchase in full using my credit cardI only received the table top, hardware, and instructionsI did not receive the pedestal which makes the table uselessI contacted [redacted] and they said I would have to go through [redacted] because Whalen is no longer supplying them with this tableI contacted Whalen, they said to call [redacted] I called [redacted] again, they directed me BACK to WhalenThen I was told the table is discontinued then I was told they could ship it within 8-weeksI still have not received the pedestal which is now going on approxmonthsPoor communication, bad customer service, advertising, lying
Dear Revdex.com, We certainly apologise for the inconvenience and issue caused here we have issued a full refund plus additional $as requested and apologized for the troubles an inconvenienceRegards, [redacted] Whalen Customer Information: [redacted] A [redacted] Street [redacted] , CA [redacted] Daytime Phone: (714) [redacted] Evening Phone: (714) [redacted] E-mail: wheeler_***@sbcglobal.net The details of this matter are as follows:Complaint Involves:Product Issues Customer’s Statement of the Problem: Entertainment unit has a manufactures defect in the way it was assembledOne of the doors to the unit broke the same day it was delivered4-weeks later same issue with the other doorThe hinge was screwed into a seam between pieces of woodI called the manufacture and ex[laied teh problem and they admitted that it was a manufacture defectThey offered to send us a $check and seek out someone to re-drill the holes for proper placement -but once we do the manufacture warranty is void (unit is less than moold)the second option was we needed to move the unit out of the house (lb unit) and take it to a salvation army or goodwill and donate itWe needed to send them a donation reciept but it must have unit specifications on it and an employees signature on it to get full reimbursement and even them if it was missing something it was not guaranteed reimbursementWe would have to wait 4-weeks for reimbursementWhat I am suupose to put my TV for months?Complaint Product/Service: Entertainemtn unitPurchase Date: 3/21/2015P***lem Occurred: 3/25/2015Model: 60" wood High Table console BBHC60DCBAccount Number: [redacted] Order Number: [redacted] Talked to Company: 6/17/2015Talked to Company (2nd): 6/18/2015Talked to Company (3rd): 6/25/2015Name of Salesperson: Purchase Price: $499.99Disputed Amount: $Desired Settlement: I would like reimbursement for the additional out of pocket expense of a new unitI could not keep a broken product in my home since Whalen was not willing to stand behind it's craftmanship (when it was a manfacture defect), I needed to seek out another unitThe additional out of pocket for this for a new unit, delivery and haulaway was $I have a receipt I can provide to prove this as well
We received a Whalen tv stand as a giftIt came with scratches on two of the glass shelves and one glass shelf completely shatteredSeveral screws were also missingWhen I called customer service they told me that they could not ship out another shelf as it would shatter in transitI called back and got the same answerIf your product is made of glass, wouldn't you have the procedure to ship it properly? I also sent a message through customer service online when the rep on the phone was so badI never received a replyI will stay away from Whalen when I am looking for furniture in the future
can not get a replacement remote control for my fireplace.
I bought the [redacted] on Februdary 11, I began to assemble and when I got to the last step of attaching the doors I realized they had deep scratchesMy wife called and they offered to return it to [redacted] or have replacements doors shippedI decided to keep it as it was 95% built alreadyI have numerous correspondents were the rep says they will be sending the doors to my address when they come itWe are now in August and I still have no doors [redacted] *** [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Did not call Regards, [redacted] ***
We received a call from customer on 2/9/17, an order for a replacement table top was processed same day with reference # [redacted] Customer was advised that item was shipping out 2/14/via FFreight and to expect to receive within 7-business days after 2/ Customer emailed notifying table top had arrived, that box had been hit with lift fork and demanded restitution Customer was asked to provide pictures and copy of store receipt to move forward with monetary compensation to keep unit As-Is Customer emailed pictures on 2/28/and store receipt 3/1/ He has accepted a monetary compensation in the amount of $US to keep unit As-Is