Whalen Limited

We received a Whalen tv stand as a gift. It came with scratches on two of the glass shelves and one glass shelf completely shattered. Several screws were also missing. When I called customer service they told me that they could not ship out another shelf as it would shatter in transit. I called back and got the same answer. If your product is made of glass, wouldn't you have the procedure to ship it properly? I also sent a message through customer service online when the rep on the phone was so bad. I never received a reply. I will stay away from Whalen when I am looking for furniture in the future.

I purchase a bed from Costco made by Whalen Furniture. The supports for the bed have fallen apart. I called the company 4 times. Each time they said they would send me the parts. Also each time they said the previous order was not placed. The workers name was Mariel, she always claimed she would call me back but never does. Worst customer service ever. Avoid this company's products.

Purchased Whalen industrial racks from Costco. Although I bought the racks at Costco in Boise Idaho, the racks on display DO NOT match the racks you get from Whalen in the box. Quality is substantially less on the newer version. Stainless double reinforced racks on the display model? Gone and replaced with junk steel that is painted, flimsy, and warped so bad they will not sit flat. Powder coated high quality paint on display model? Gone and replaced with thin, crappy paint that chips and scratches easily. 4 rack support beams? Gone and replaced with only 3; coupled with less substantial racks= you guessed it, saggy racks with minimal weight. Sadly, if you look closely at the Whalen website you will see that Their representation of the racks they are selling is also a picture of the OLD style rack! False advertisement and sketchy business practice. I am floored Costco is even associated with this company. To top it off, my honest reviews and experiences of the product sold by Costco and manufactured by Whalen were deleted and/or not posted on either website. If you want a quality rack that is superior in every way to Whalen and represents what whalen sold before downgrading their product, buy the gladiator storage racks. On sale they are exactly the same price. My review of Costco will be next