Wharton Nissan

Revdex.com:
There is an error in the response Wharton Nissan told me to keep the vehicle at my house due to not having enough room at their lot!
Regards,
*** ***

This letter is in response to customer concern ID # *** dated 9/22/The customer came to our automobile dealership to have a recall performed on their vehicle and had requested a rental vehicle. Upon arriving at the dealership, no rental vehicle was available at that time, nor
were any Nissan rental vehicles available from local rental car companiesAfter this occurred, our dealership added rental vehicles to our in-house rental fleet in order to provide them to customers for this specific vehicle recall. The dealership was subsequently able to provide the customer with a loaner vehicle about four days later, which the customer is currently driving Thank you, *** ***

This letter is in response to complaint ID # ***, which was received from your officesThe complainant brought her *** vehicle to our facility to have a recall repair performed on the vehicle. The parts to repair the vehicle were unavailable at the time. The manufacturer has a
specific policy to handle this recall. The vehicle is to remain at the dealership until parts are available. In this situation, rental vehicles can be available. In this case, the complainant’s daughter needed the rental vehicle, but was under the minimum insurance required age to be provided with oneThe issue of paying off the complainant’s loan on the vehicle or giving her enough money to put towards another vehicle does not involve the dealership. That is an issue between the complainant and the manufacturer of the vehicle. The complainant has contacted the manufacturer and opened a complaint case with themThis issue was handled in a manner consistent with our manufacturer guidelines for the recall process Wharton Nissan