What If ? Enterprises

Initial Business Response /* (1000, 6, 2015/08/13) */
Contact Name and Title: Ron [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aol.com
In response to [redacted] concerns for her 2005 Nissan Maxima. On January 5 2015 she came in with a complaint of a fuel gauge not working. My...

technician inspected it and the needle in the fuel gauge had broken and was pushed past its start spot. a new instrument cluster was the repair option and we suggested that. This was an item that would come from Nissian and would be special order. Because of the cost she decided to have us install a used cluster. She was made ware that the only cluster we could find and that time had more miles on it and the odometer would show 141,000 miles on it. The job was approved and we have never heard from [redacted] about any problem.
Two weeks ago [redacted] came in to our store and said that he was a brother in law of [redacted] and that we had taken advantage of her. She was giving him the car and when he was to trade it in he was losing money because of miles on odometer.
Our invoice #XXXXXX shows very clear that we sold a used cluster and that the miles on that cluster were 141,861. I can not return the used $300.00 cluster so that money is gone. I will however install a new cluster at no labor cost if [redacted] would like. She would have to pay for the new part and any fees needed to set it to original miles. I can not refund the $300.00 fee for the part or the labor to install it.
We a willing deal with [redacted] only as she is the owner of the car. If the car has a new owner our offer is off the table.
Sincerley,
[redacted]
Owner
OFFER: