What Schuh Need

Initial Business Response /* (1000, 15, 2017/03/06) */
On November 28, 2016 the customer contacted us requesting that we cancel their monthly subscription for one of our products. On December 2, 2016, the following email was sent to the customer from one of our customer support agents:
"Thank...

you, contacting us at Epigenetic Labs.
We apologize for the delay in our response. Our system has been experiencing high volumes of traffic and we have been working to answer as quickly as we can in the order they were received.
I have successfully cancelled your monthly recurring shipment for [redacted].
I do see a [redacted] bottle being shipped out to you for this month, I apologize and could not cancel this shipment on time.
When you receive this package, please send the package back to the post office and let the person know you refuse the package and are returning to sender.
I will send you a refund, once the package is shipped back to us.
You should not see any more charges in the future and will not receive any more bottles of [redacted].
If there is anything else I can do for you, please let me know.
Have a wonderful day!"
One of our customer support agents called the customer on December 7, 2016 to confirm the cancellation of their subscription and to let the customer know that she was requesting a return label on her behalf. The package was returned and a full refund was issued on January 5, 2017. The same day, January 5, 2017, a customer support agent called the customer again to confirm the details of the refund. Our system does not show any contact from the customer beyond this date.
Initial Consumer Rebuttal /* (2000, 17, 2017/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 10, 2016/12/15) */