What's Kickin Rhode Island LLC

Our company has a no refund policyThat being said, we are a family company with a heart, and given the situation were completely willing to give a full refund even with over an hour of service given and product (heartbeat teddy bear)We never actually spoke to *** regarding the refund
initiallyHer mom contacted me about the high risk pregnancy situation and I immediately responded with empathy and offered a full refundShe offered to pay for the heartbeat teddy bear and I also offered to cover the price of that productWe asked for a contract # to make sure we had the correct info to process the refund and ***'s mom admittedly gave us an incorrect phone #We had left a message on that line for ***'s husbandWe also had blizzard and power outage situations during this time periodAt one point we were out of power for approximately 5-daysThe main point I have though is that we provided a service and product, have a no refund policy, and still were fully understanding and empathetic considering the situationWe had no intention of not processing this refund or we would have stated that initiallyI can provide more info and have proof alsoWe are a very reputable and respected business that goes above and beyond for our customersWe have excellent reviews and we love our customers and the service we provide for themIts a shame that we have to defend ourselves in this situationWe did not see the mail regarding this until today