We have made numerous attempts to contact and have MrC [redacted] come back so that we could discuss his experience with us We were hoping to be able to address his issues and provide some solution to make him a satisfied customer We have even offered a non cash incentive for him to meet with us with no response from him We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matterThe option to meet remains on the table
The customer refers to our buy one, get a second wash offer which is a standard product offering, giving two washes at a discounted price versus one The receipt is the ticket that the customer holds on to that must be used for the second wash It contains a barcode and clearly states in writing the expiration date of the ticket for the second wash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, F [redacted] B [redacted] The customer should be made aware at the time of purchase that there is an expiration date on the purchased service Most customers will take that ticket and fold it up until its’s time to get the wash Usually there is a couple of humans walking around that could check your ticket and actually talk to the customer to relay any specific messages
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, In there letter they sent the Revdex.com it states "We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matterI am very sure I do not know what he is talking about and to be honest don't like the way that soundsI have received one e mail from the company asking for my phone number that I did not give him due to the fact it is a work cell numberAnd his offer was made through a 3rd party not directly towards meI would love to talk to them about this problem to be honestJust find it really hard to believe that this has went this far when all I wanted was what I paid forhave a great day
Regards,
B*** C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
F[redacted] B[redacted]The customer should be made aware at the time of purchase that there is an expiration date on the purchased service. Most customers will take that ticket and fold it up until its’s time to get the wash. Usually there is a couple of humans walking around that could check your ticket and actually talk to the customer to relay any specific messages.
We have made numerous attempts to contact and have Mr. C[redacted] come back so that we could discuss his experience with us. We were hoping to be able to address his issues and provide some solution to make him a satisfied customer. We have even offered a non cash incentive for him to meet...
with us with no response from him. We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matter. The option to meet remains on the table.
The customer refers to our buy one, get a second wash offer which is a standard product offering, giving two washes at a discounted price versus one. The receipt is the ticket that the customer holds on to that must be used for the second wash. It contains a barcode and...
clearly states in writing the expiration date of the ticket for the second wash.
We have made numerous attempts to contact and have MrC [redacted] come back so that we could discuss his experience with us We were hoping to be able to address his issues and provide some solution to make him a satisfied customer We have even offered a non cash incentive for him to meet with us with no response from him We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matterThe option to meet remains on the table
The customer refers to our buy one, get a second wash offer which is a standard product offering, giving two washes at a discounted price versus one The receipt is the ticket that the customer holds on to that must be used for the second wash It contains a barcode and clearly states in writing the expiration date of the ticket for the second wash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.] Regards, F [redacted] B [redacted] The customer should be made aware at the time of purchase that there is an expiration date on the purchased service Most customers will take that ticket and fold it up until its’s time to get the wash Usually there is a couple of humans walking around that could check your ticket and actually talk to the customer to relay any specific messages
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID ***, In there letter they sent the Revdex.com it states "We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matterI am very sure I do not know what he is talking about and to be honest don't like the way that soundsI have received one e mail from the company asking for my phone number that I did not give him due to the fact it is a work cell numberAnd his offer was made through a 3rd party not directly towards meI would love to talk to them about this problem to be honestJust find it really hard to believe that this has went this far when all I wanted was what I paid forhave a great day
Regards,
B*** C***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
F[redacted] B[redacted]The customer should be made aware at the time of purchase that there is an expiration date on the purchased service. Most customers will take that ticket and fold it up until its’s time to get the wash. Usually there is a couple of humans walking around that could check your ticket and actually talk to the customer to relay any specific messages.
We have made numerous attempts to contact and have Mr. C[redacted] come back so that we could discuss his experience with us. We were hoping to be able to address his issues and provide some solution to make him a satisfied customer. We have even offered a non cash incentive for him to meet...
with us with no response from him. We have also been advised that some non business related circumstances may have resulted in his issues with the location Supervisor and his unwillingness to meet with our Manager in resolving this matter. The option to meet remains on the table.
The customer refers to our buy one, get a second wash offer which is a standard product offering, giving two washes at a discounted price versus one. The receipt is the ticket that the customer holds on to that must be used for the second wash. It contains a barcode and...
clearly states in writing the expiration date of the ticket for the second wash.