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Wheatland Financial Group Reviews (7)

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] It did not take months for me to contact Chris from L&S AutoDays later I called and informed him of initial problemsAlso I was not offered the option to purchase a warranty for the carNeither was I told of his as is policyBut Chris was so rude and short with me on my first call when the car needed an alternator and a batteryI was very hesitant to call him back about anything He has a very argumentative personality so I didn't want to deal with that .Yes Chris did offer to install an engine at no labour cost but 1) he sold me a recalled car and 2) he wasn't friendly on the phone so why would I go back there and deal with himI spent lots of time explaining to Chris that the car was a gift for my son who's in college and how important a reliable car was to meAt this time Chris could have offered an extended warranty but he didn't Chris informed that he would check the car throughly but that was not the caseSo far I have put in an alternator,battery,engine,tires,and strutsThis will not be the endThere will be a lawsuit and a complaint with the [redacted] to followWhat Chris did was not right or ethical and needs to be held responsible Of course I know he response will be 'bring it' Trust me I will Hopefully I'll be his last victimBeing a [redacted] and [redacted] I have many ears with in the sound of my voice and I will make sure everyone knows to watch out for L&S auto

Response: [redacted] did indeed purchase a vehicle at L&S Automotive on Friday, June 26th, The vehicle was a [redacted] tC, which he purchased “AS-IS”The customer called us about months later accusing us of selling him a vehicle with a bad engin [redacted] He claimed that he was informed that there was no oil in the vehicle, and that it would need a new engine; a repair which [redacted] was willing to do for $5,I reminded the customer that his vehicle was not purchased with a warranty, but that I would be willing to locate him a low-mileage replacement engine for the vehicle, which he could purchase for $In addition, I informed him that I would go above and beyond during this unpredictable situation; I would install the engine free of chargeThe customer seems to have declined this offer, as I now see that he has found a mechanic willing to do it for an additional $The customer would now like us to reimburse him for the cost of replacing his engineHowever, even if he had purchased the vehicle with a warranty, it would clearly state that we do not accept invoices for outside workThis is clearly stated in the purchase order and buyer’s guide which he signedSincerely, L&S Automotive Sent on: 9/14/5:18:PM Sent by:

Complaint: ***
I am rejecting this response because:In the beginning of my message/complaint to your business I did state the staff were very nice I am not mad or upset about the purchase of the car, or the experience I had with the staff Overall is was pleasent My point of this complaint was is that I was lied to I will be more than happy to provide any form of proof I still have the bad part that they claimed they replaced, the scotch tape that was around the part, as well as a printed out engine code receipt/info sheet As to giving your salesman a call at 3:and according to business hours you were still open Greg was not available when I called and I was advised to call back So I did and there was no answer and at this point my car is barely moving, so I had to wait until I was safe off the road To travel miles it took me almost an hour and as soon as I got to the small shop, I tried again Greg answered the call and I explained the story Yes, he did tell me to come by on Monday and they would work with me on pricing However; I needed to get home I was in Mass thinking that I had a vehicle that was fixed the first time If I didn't fix the car there, there's no way I would be able to bring it to your shop What really gets me is that the part that needed to be replaced was covered in .50c tape you can buy at walmart to mask the problem, and I was lied to by the mechanic I wouldn't have an issue here if I was not lied to and my life as well as the life of others was not put at risk If someone crashed into we could have all gotten seriously hurt, or killed, all trying to complete a task that your staff told me was resolved I am surprised that your service department's idea of replacement is putting scotch tape on a broken and vital part, and putting it back into the car to mask the issue is acceptable
Sincerely,
*** ***

[redacted]Per our conversation, we determined that you were confused about which coil pack was replaced. To clarify, we replaced #1, not #5. Because you were out of state and could not make it back to have us replace #5 when it failed, we agreed to reimburse you for that coil pack as well. We apologize for the confusion and thank you again for your business.Respectfully,L&S Automotive

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] It did not take 2 months for me to contact Chris from L&S Auto. Days later I called and informed him of initial problems. Also I was not offered the option to purchase a warranty for the car. Neither was I told of his as is policy. But Chris was so rude and short with me on my first call when the car needed an alternator and a battery. I was very hesitant to call him back about anything . He has a very argumentative personality so I didn't want to deal with that .Yes Chris did offer to install an engine at no labour cost but 1) he sold me a recalled car and 2) he wasn't friendly on the phone so why would I go back there and deal with him. I spent lots of time explaining to Chris that the car was a gift for my son who's in college and how important a reliable car was to me. At this time Chris could have offered an extended warranty but he didn't .  Chris informed that he would check the car throughly but that was not the case. So far I have put in an alternator,battery,engine,tires,and struts. This will not be the end. There will be a lawsuit and a complaint with the [redacted] to follow. What Chris did was not right or ethical and needs to be held responsible . Of course I know he response will be 'bring it' . Trust me I will . Hopefully I'll be his last victim. Being a [redacted] and [redacted] I have many ears with in the sound of my voice and I will make sure everyone knows to watch out for L&S auto .

[redacted]I am surprised to be seeing this here this morning. My salesman just informed me that he spoke with you late on Saturday, when we were closed. He said that you had an issue with the vehicle misfiring and that you were supposed to bring the vehicle to us today to get the issue addressed. If...

you would like to bring your vehicle in to have our service department check it out for you, that offer still stands. Thank you.Respectfully,L&S Automotive

Response: [redacted] did indeed purchase a vehicle at L&S Automotive on Friday, June 26th, 2015. The vehicle was a 2007 [redacted] tC, which he purchased “AS-IS”. The customer called us about 2 months later accusing us of selling him a vehicle with a bad engin** He claimed that he was informed that...

there was no oil in the vehicle, and that it would need a new engine; a repair which [redacted] was willing to do for $5,000. I reminded the customer that his vehicle was not purchased with a warranty, but that I would be willing to locate him a low-mileage replacement engine for the vehicle, which he could purchase for $2500. In addition, I informed him that I would go above and beyond during this unpredictable situation; I would install the engine free of charge. The customer seems to have declined this offer, as I now see that he has found a mechanic willing to do it for an additional $3500. The customer would now like us to reimburse him for the cost of replacing his engine. However, even if he had purchased the vehicle with a warranty, it would clearly state that we do not accept invoices for outside work. This is clearly stated in the purchase order and buyer’s guide which he signed. Sincerely, L&S Automotive Sent on: 9/14/2015 5:18:39 PM Sent by: 174.78.140.18

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Address: 2468 East Henrietta Rd., Rochester, New York, United States, 14623

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