Wheatley Heights Sports Complex

Complaint: ***
I am rejecting this response because:We were that a deposit was not needed in order to secure a reservation. This was ADMITTED by staff that we communicated with and they admitted it was a mistake on their behalf since the person I communicated with was a new employee and made a mistake. An email was sent on November 5th stating that we were ready to confirm the reservation fully and therefore make any payments and submit any needed documents. We were denied the opportunity until the next day. The email stated that documents would be sent the next day (November 6th). Had I been given the opportunity to submit materials and payment on November 5th that would have secured our reservation according to their policies
Regards,
*** ***

The organization was given the opportunity to put down a deposit for the day, but did not take it and therefore they have no claim to a reservation. Mr [redacted] chose to wait until the following weekend after his team had qualified to fully secure his teams stadium reservation. There is no way to...

resolve this issue as Mr [redacted] had wanted as the date has long past and the other team has already paid in full. My organization is not responsible for potential renters putting down a deposit or not, but if they choose not to place a deposit, I cannot guarantee that the stadium will be available for the time wanted.