Wheaton Franciscan Healthcare

Thank you for the opportunity to respond to this complaint.Upon further review of patient acct, we confirm that the patient did arrive in the ER. But after an hour-long wait, patient was never actually seen by any nurse or doctor. Account charges have been removed. Patient does not owe a...

balance for her date of service 10/16/17. That acct balance for that date is now at zero. [redacted]
Wheaton Franciscan Healthcare

[redacted], a representative from Wheaton Franciscan Healthcare’s Corporate Responsibility Department, was able to speak directly to Mr. [redacted] regarding his concerns. Mr. [redacted] was also give information on how to obtain a free credit report for his daughter. At this time, it is our understanding that Mr. [redacted]’s concerns have been resolved. Thank You. Wheaton Franciscan Healthcare

Thank you for the opportunity to respond to this complaint.A representative from our Customer Service department was able to speak directly to the patient. The patient provided updated insurance that we are now billing for certain...

accounts/services. Patient has been alerted to the fact that it will likely be at least 30 days for insurance to process claims.Our representative extended her contact information to the patient and recommends that if there are further questions that the patient should call or email her.Wheaton Franciscan Healthcare

Good Morning.Our customer service representative has made several attempts to reach the patient. Phone calls have been answered by patient...however it's been a series of missed calls. ("Phone-tag", essentially.)We ask that we be given more time to formally respond to this complaint.  [redacted]...

[redacted]
Wheaton Franciscan Healthcare Customer Service Representative

Thank you for the opportunity to respond to the complaint.A representative from Wheaton Franciscan Healthcare's Customer Service department was able to speak directly with the patient regarding his concerns.Our representative had services and coding for services was reviewed. Upon that review,...

charges were deemed correct. However patient expressed to the representative that he still felt that charges being billed to him were too high.Unfortunately, the charges remain the patient's responsibility. Thank you for the opportunity to reply to this complaint.Wheaton Franciscan Healthcare.

Thank you for the opportunity to respond to this complaint. Neither [redacted] are patients of Wheaton Franciscan Healthcare. We suggest that if Mr. [redacted] feels there is a public hazard, he should contact the appropriate local authorities.-Wheaton Franciscan Healthcare.

We appreciate this opportunity to respond to Mr [redacted]' concerns.Upon review of events with Mr. [redacted] having to expidite shipping of medical items to his son, Wheaton Franciscan Healthcare is in the process of refunding Mr. [redacted] for the shipping costs of $16.95. The check is being issued...

through our corporate offices and Mr. [redacted] can expect the check to arrive no later than 12/15/15. A Customer Service representative has been assigned to follow up with Mr. [redacted] by telephone on 12/15/15 to ensure that the check did arrive. That representative has requested a root-cause report from our Medical Group staff to explain why the prescription was never sent by the physician to the pharmacy. Our representative will relay the results of that report to Mr. [redacted] during that phone call on 12/15/15.Thank you for the opportunity to respond to this complaint.Sincerely,[redacted]Wheaton Franciscan Healthcare [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.A representative from our customer service department was able to speak with the patient. Because of the recent implementation of our new billing system, EPIC, payments from the patient were being posted to incorrect accounts. Our...

representative was able to deliver to the patient a spreadsheet showing where the payments were incorrectly applied, then, ultimately correctly applied to the proper accts. The balance for the patient was indeed always the $500. And now, the receipts and statements correctly reflect the patient's payments.We apologize for this inconvenience for the patient. -[redacted]Wheaton Franciscan Healthcare.

Thank you for the opportunity to respond to this complaint.A Wheaton Franciscan Healthcare customer service supervisor spoke with the patient regarding our policy on uninsured patients.The acctount was reviewed and the patient was granted a uninsured discount, per the policy.But once the patient's...

attorney requested a copy of the billing records, the patient is no longer a "self pay" patient. Thus, the discount is not applicable.However, the customer service supervisor, as a courtesy, agreed to allow the discount for this patient. The balance is once again zero. Thank you.[redacted] Wheaton Franciscan Healthcare Customer Service Representative

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me. Thank you for resolving this for me. 
Regards,
 
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
untied health care hot springs at
Regards,
[redacted]

Thank you for this opportunity to respond to the complaint.A Wheaton Franciscan Healthcare customer service representative was able to speak directly with the patient. It was revealed a claim had not been issued to the patient's insurance. Insurance info was reviewed and...

added for the facility charges and a claim has now been sent to insurance. We apologize for this error. Thank you,[redacted]
Wheaton Franciscan HealthcareCustomer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint was hardly addressed and remains unresolved. The representative explained to me, very clearly, how their billing structure works. So yes, I did "understand" what she said. However, my complaint is that I was told incorrect information when I originally inquired about pricing.Whether or not I "agreed to a payment plan" is debatable and irrelevant to the actual issue. I was told that I would need to pay $50 by the end of the month or else my bill would be sent to collections. I made it clear, in my original complaint and over the phone, that I was going to pay the bill in order to avoid dealing with collections and a potential negative impact on my credit. My payment does not reflect my agreement that I should have to pay any amount.I will be out of the country until 12/21 with limited access to phone and email. I will not be able to respond to any communication until I return.
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint.The hospital (facility charges) account balance was paid by patient. But the facility charge bill in the Wheaton Franciscan Medical group (professional, Doctor) were not. The remaining payment was applied to that $708 balance. That is why...

the patient never was issued a refund. The payment was correctly applied.Our customer service representative has mailed itemized bills to the patient that will better explain how the payment was disbursed.[redacted] Wheaton Franciscan HealthcareCustomer Service [email protected]

This complaint (id #[redacted] is a duplicate of complaint id [redacted]. Same person. Different last name. Both complaints came to Wheaton Franciscan Healthcare within minutes of each other. We recommend that #[redacted] be closed.  We are readying a response for complaint #[redacted] that will be...

issued today. Thank you,[redacted]
Wheaton Franciscan Healthcare

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. One of Wheaton Franciscan Healthcare's customer service representatives has tried to reach the patient by telephone, using the phone number provided. But the number dialed rings, then goes silent. We have sent a letter in the mail the...

patient requesting a call back. Thank you,[redacted]
Wheaton Franciscan Healthcare

Thank you for the opportunity to respond to this complaint.One of Wheaton Franciscan Healthcare's customer service representatives was able to speak by phone directly to Mr. [redacted] regarding his complaint.Our rep explained that he was billed at an Urgent Care level of service. And explained...

further that the services performed at the Wauwatosa location used are billed through St. Joseph's Hospital billing dept. Patient understood and proceeded to set up a monthly payment plan to take care of the remaining balance on the acct. Sincerely,[redacted]
Wheaton Franciscan HealthcareCustomer Service Representative