Wheaton World Wide Moving

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for trying to assistFrom now on I will deal directly with WheatonThey can state what they wishI did have a representative in my home from Wheaton, he was the driverWheaton told me to listen to himAnd that's why I am with troubleI paid for insurance and did not get itInstead a man with little interest arrives, no doubt expecting to do the repairs himself, denies inappropriately his claimsAs for the soiled chairs it was his responsibility to advise meWheaton told me to sign the paperwork and not worry since I have insurance"Lies." I am fed up with being politeAn untruth is just thatDoes Miss Kendall actually think the majority of customers would return an item that's not theirsI am not being negativeMy dealings in my profession only proves to me how immoral and dishonest people areReturn an item? LOLThis rogue company doesn't care about their customers as long as they suffer no lossesI have not yet contacted their CEO or President but without doubt I am sure two things concern them1) Profits 2) Public imageI will see if I can reach my attorney today Regards, [redacted]

Dear Revdex.com: I have received the complaint filed by Ms [redacted] , # [redacted] I have attached a copy of our phone log, I just spoke with Ms [redacted] at 1:PM today and told her that I would be reviewing her file with Ms[redacted] ***, Manager and that we would get back to her today Ms [redacted] is preparing a revised offer of settlement today to e-mail to Ms [redacted] Sincerely, [redacted] Director, Claims & Consumer Affairs Wheaton World Wide Moving | Bekins Van Lines, Inc, | Clark & Reid

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We do accept part of the response received by us from Wheaton on December 30, from [redacted] in an email We accept their offer of an additional $1,on the brass bed bringing the total to $2,700.00, their acceptance of liability for the damaged Amish chairs and a repair amount of $2,and their offer of an additional amount of $1,to cover the sealer coat for the blue table and chairs as well as to repair the damage to the rocking horse.However, we do not agree to drop our request for full refund of the cost of our move given the overwhelming extent of the damage to our furniture and the inability to repair our furniture to restore to the “same condition” The FRVP coverage we purchased with zero deductible up to $76,stated restore to same condition or replace We do not feel we should pay them to damage almost all of our furniture (over pieces, fewer than pieces were not damaged) We also have some outstanding issues which we need answers to, before we can come to an agreement which were outlined in a letter sent to Wheaton from us on January 1, [redacted] from Wheaton has indicated they received our letter and will respond soon We would, however, consider an appearance allowance, instead of a full refund, to live with the fact that most of our pieces could not be repaired to the “same condition” since we sense Wheaton wants the settlement to come under claims for loss and damage and not under transportation This amount would have to be acceptable to us.We do not feel that Wheaton truly understands the extent of the damage to our furniture We never saw the pictures sent to the Wheaton claims personnel by the repair person (we asked Wheaton for copies but they refused our request) and a few pictures for each piece could no way show the extent of the damage to the whole piece They should have sent someone out to look at the damage This has been a nightmare for us Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The moving company made a good point about, "the driver is responsible for preparing a descriptive inventory of any pre-existing damage to furniture items prior to loading." First of all I used Wheaton in to move me from MD to CAThe furniture driver thanked me "for wrapping the furniture so well." He still put blankets on the sofa and chairsNow moving from CA to FL by Wheaton in 2010, by taking all the covers off only two out of a total of eight upholstered items were damagedThis time the items were shipped uncovered except for a blanket loosely put over an itemThe wood frame the inspector allowed as damage by the shippers but not at the he denied the claim for reupholstering "the chairs because they are old and the fabric was soiled." They recently were reupholstered in California because we were tired of the other fabric, still clean but years oldSo whose fault was it? Not mineThe driver who insisted on removing my coverings so he can do it "Wheaton's way." He declared no soil on those chairs or anything else because our furniture was spotless even after yearsBut remember, we reupholstered them for a different lookI have the receipt and the witnesses who saw the furniture.The footboard did not fall apart because of glue drying outIt was moved successfully in by WheatonThey had to find a leg somewhere, why not return itThat had nothing to do with glueThe repair firm may be viewed by Wheaton s expertsAs a hobby I've worked with wood, refinished many pieces, and went to school for upholsteryI can be a professional and expert at all these jobsUnfortunately Osteoarthritis prevents me from that, as well as being licensed in Washington D.C., New York, and California to cut hair in a Salon or Barber shopInstead my career spanned thirty years in a field I truly lovedNow I chose to semi-retire as a writerThe same issue about glue he applied to the table cbelonging to my wife's great-grandmotherWhat does glue have to do with anything? He knocked the top off of itAnd the crack in the pedestal of the dining table has nothing to do with glueIt was a fairly new tableHe took a look at it and he took a photo of itAt the time of delivery, no one can say we have time to check in all itemsEverything is done at top speed so they can get out of hereHe puts the papers in front of me, everyone is exhausted, and say's "sign here so I can be on my way." I called Wheaton and talked with their Customer Service Department that I see there are some broken items and I don't know if anything is missingI was told, "Ignore the paperworkYou have good insurance which will replace missing items and anything broken in the cartonsSince you packed the items in the cartons please hold the cartons for inspection so the inspector can see how the box was damaged." They are supposed to tape all recordingsWhy don't they have that on tape? Why was I told that? I was also told, "You have one year to complete a claimOpen every box to make sure nothing is damaged in cartons that are damagedCheck to see if anything is missingThen if there is damage or missing items file a claimDon't worry you have excellent insurance." I opened every carton by myself; even with a fracture in my inner left knee" My Tiffany lamp is missingHow can Wheaton or Laura [redacted] say I received everything? The driver had the original inventory of pages and upon arriving states to me, "who can read this?" has the audacity to claim I have my Tiffany Chandelier? My realtor who I became friends with in was at my home to say goodbyeMr [redacted] removed the Tiffany piece from the ceiling and packed it in a carton, marked it fragile, and taped it upHe gave it to one of the movers! Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am uploading two documents that we have already sent to Wheaton via e-mail Those two documents detail why the offer is not acceptable We are awaiting their response either through you, the Revdex.com, or directly to us.Regards, [redacted] ***

Dear Revdex.com:Since Mr& Mrs [redacted] elevated their claim to our VP of Claims, Mr [redacted] replied to the customers Attached is a copy of that response[redacted] Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

Dear Revdex.com:Attached is the most recent response to the dispute from Mr& Mrs*** This is the final correspondence regarding this matter Wheaton has outlined our position and it is our final review.Sincerely, [redacted] Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

I have received a copy of your recent complaint filed with the Revdex.com of Central IndianaIn response to your comment regarding the unwrapping of your wrapped furniture items, the driver is responsible for preparing a descriptive inventory of any pre-existing damage to furniture items prior to loadingIn order to prepare a proper inventory the items must be unwrapped and the condition notedIf the driver does not unwrap the items then you would be unable to recover any compensation for damage later discovered to those itemsWhen a repair firm is assigned to perform an inspection, the firm is expected to provide the carrier with their expert opinion of the damage and the probable cause for that damageWhen an item has been previously repaired, over an extended period of time the glue can dry causing that old repair to break againWhen this is the case the carrier is not liable since this is not transit damageA tracer investigation was conducted and all responses were negativeThere were no items located that belonged to your shipmentOur denial was based on the results of the trace and the lack of written notations at the time of delivery to any items believed to be missingI have enclosed a revised release for as a compromise offer in an effort to conclude your claimThe release form is full and final settlement for the items outlined in the enclosed payment summary in the amount of $1,The items added to the settlement were $for the chairs; $for the miter box; and $for the tilt top tablePlease sign the release form on the line indicated "Claimant" and return the release to my attention for prompt payment Mr [redacted] , please accept my sincere apologies that you experienced any difficulties with your relocation Sincerely, Kathy [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Attached is file " [redacted] Response to Wheaton Letter Rejecting our proposed settlement-1.pdf" that details what is lacking in Mr [redacted] response to resolve our complaint Regards, [redacted] ***

Your recent complaint filed with the Revdex.com has been forwarded to my attention for review and response [redacted] Vice President, Claims and Revenue Accounting completed a review of the damage claim and in an effort to bring this to a close our office has agreed to extend the attached offerIf it is agreed upon, we will have a formal claim release form prepared and emailed to youUpon receipt of the signed claim release our check will be processedCordially, [redacted] Claims, Manager Wheaton World Wide Moving

Your complaint filed with the Revdex.com has been received in this officeA copy was forwarded to my attention for review and response
The bill of lading was signed for by you releasing your shipment with valuation coverage of $per lband waiving your right to full replacement
coverageI have attached a copy of the bill of lading confirming your desire to release your shipment with the standard coverage
When you released the shipment with this type of coverage, you agreed to the terms and conditions that govern the settlement of your claimThe letter issued by Ms*** outlines the basis for the offer
Wheaton's liability is limited to $per lband there will be no further consideration of your claimWe do understand your frustration that your shipment sustained any damage and we regret that you experienced any difficulties with your move
Sincerely,
Kathy***
Director, Claims & Consumer Affairs
Wheaton World Wide Moving / Bekins Van Line, Inc/ Clark & Reid

Your most recent correspondence to the Revdex.com has been receivedMr*** I understand that you are frustrated with the results of the relocation and our claim settlement offerThere has been no new information provided to warrant an acceptance of liability for the items you have reported as missingThe trace results were negative and there were no written notations to any items believed to be missing at the time of deliveryWheaton did not provide the packing service and would have no knowledge of the contents of the packed by owner cartonsAs I stated previously the trace will remain on file and if any items should be discovered at a later date you will be notified immediatelyOur offer of settlement as outlined previously is being maintained and is our full and final settlement offer. Sincerely, Kathy *** Director, Claim & Consumer Affairs Wheaton World Wide Moving / Bekins Van Lines, Inc/ Clark & Reid

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThanks for the information. I appreciate your being able to change the status of the complaint as it is not resolved. As I noted on the phone, I just did not respond the last time because Wheaton was only providing you with information that we were already receivingWe are still pursuing other avenues that hopefully will be able to provide a more satisfactory resolution.Regards,*** ***

Dear Revdex.com:I have received the complaint filed by Ms*** It appears that the complaint was submitted prior to our delivery of the headboard The attached form confirms that the headboard was delivered and received by Ms*** There was an error made and the headboard was delivered
to another customer Wheaton has acknowledged that the error occurred and through our investigation of the loss , the headboard was located I wish to extend my sincere apologies for the length of time involved with locating and returning the headboard to Ms*** and for the inconvenience incurred due to the mis-delivery If you have any questions regarding this matter please do not hesitate to contact me. Sincerely,Kathy K***, Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

Your complaint filed with the Revdex.com has been brought to my attention for review and response
The valuation that you selected for the move covered your household goods while in storage in transit and during the transportation of your items to NCOnce the items were released to you
and placed into the *** storage containers all liability for the safeguarding of your shipment ceasedFor this reason it is necessary for the customer to note any loss or damage to the items when possession of the goods is being relinquishedThe written notations must be made on the original document that will be provided to the corporate office as a permanent record
Whenever items are delivered to a public, storage, mini storage facility, or *** containers, the items will be moved again at a future date and the carrier cannot be expected to continue liability indefinitely once the original move has been completed
When a claim is filed after a subsequent relocation has transpired, it is not possible to
determine at what point and during which relocation the damage might have occurred when no notations were made at delivery
We regret that you experienced any difficulties with your relocationOur position of denial must be maintained
Sincerely,
Kathy ***
Director, Claims & Consumer Affairs
Wheaton World Wide Moving / Bekins Van LinesInc/ Clark & Reid

The complaint filed by Ms*** has been received and the claim file reviewedThis shipment was a military relocation paid for by the government per our contract with the military servicesMs*** filed a claim for household goods damage and damage to her homeAn offer of settlement was extended
to Ms*** for household items claimed as damaged in the amount of $Ms*** accepted the offer for the household items and we issued a check for $on March 23, At that time Ms*** transferred the claim for the residence damage to the military claims office for their review and analysisWe have provided the military claims office copies of all documents pertaining to our investigation of her claimIn order to accept liability for damage to the residence, the customer must note the damage on the paperwork at the time of delivery in the presence of the delivery personnelBased on the information I have provided, we consider this matter to be resolved. Sincerely,Kathy ***Director, Claims & Consumer AffairsWheaton World Wide Moving / Bekins Van Lines, Inc/ Clark and Reid

Dear Revdex.com:Attached is the letter that Mr. *** sent to the *** in reply to their most recent letter Sincerely,*** ***Director, Claims & Consumer AffairsWheaton World Wide Moving | Bekins Van Lines, Inc| Clark & Reid

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We do accept part of the response received by us from Wheaton on December 30, 2014 from [redacted] in an email.  We accept their offer of an additional $1,200.00 on the brass bed bringing the total to $2,700.00, their acceptance of liability for the damaged Amish chairs and a repair amount of $2,500.00 and their offer of an additional amount of $1,300.00 to cover the sealer coat for the blue table and chairs as well as to repair the damage to the rocking horse.However, we do not agree to drop our request for full refund of the cost of our move given the overwhelming extent of the damage to our furniture and the inability to repair  our furniture to restore to the “same condition”.  The FRVP coverage we purchased with zero deductible up to $76,000.00 stated restore to same condition or replace.  We do not feel we should pay them to damage almost all of our furniture (over 50 pieces, fewer than 10 pieces were not damaged).  We also have some outstanding issues which we need answers to, before we can come to an agreement which were outlined in a letter sent to Wheaton from us on January 1, 2015.   [redacted] from Wheaton has indicated they received our letter and will respond soon.  We would, however, consider an appearance allowance, instead of a full refund, to live with the fact that most of our pieces could not be repaired to the “same condition” since we sense Wheaton wants the settlement to come under claims for loss and damage and not under transportation.  This amount would have to be acceptable to us.We do not feel that Wheaton truly understands the extent of the damage to our furniture.  We never saw the pictures sent to the Wheaton claims personnel by the repair person (we asked Wheaton for copies but they refused our request) and a few pictures for each piece could no way show the extent of the damage to the whole piece.  They should have sent someone out to look at the damage.  This has been a nightmare for us.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for trying to assist. From now on I will deal directly with Wheaton. They can state what they wish. I did have a representative in my home from Wheaton, he was the driver. Wheaton told me to listen to him. And that's why I am with trouble. I paid for insurance and did not get it. Instead a man with little interest arrives, no doubt expecting to do the repairs himself, denies inappropriately his claims. As for the soiled chairs it was his responsibility to advise me. Wheaton told me to sign the paperwork and not worry since I have insurance. "Lies." I am fed up with being polite. An untruth is just that. Does Miss Kendall actually think the majority of customers would return an item that's not theirs. I am not being negative. My dealings in my profession only proves to me how immoral and dishonest people are. Return an item? LOL. This rogue company doesn't care about their customers as long as they suffer no losses. I have not yet contacted their CEO or President but without doubt I am sure two things concern them. 1) Profits 2) Public image. I will see if I can reach my attorney today.
Regards,
[redacted]