Wheel Accessories USA

I have been in contact with the customer this morning at 10:45amWe have resolved his complaint with us and he was happy with the outcomeHe was offered free shipping and a discount on his purchaseThe items have already been shippedTracking number [redacted] Thank you

Initial Business Response / [redacted] (1000, 6, 2015/11/17) */ I have reached out to the customer and offered to them a full refund on the items ordered I am waiting on their response Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) A refund was offered yesterday however a refund has not been performed as of 10:am 11/18/ Final Business Response / [redacted] (4000, 10, 2015/11/19) */ The credit was just issued at 8:57am on I have also been in email contact with the consumer to let them know the credit was issued Final Consumer Response / [redacted] (2000, 12, 2015/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Wheels accessories USA finally reached out to me via email and was able to refund my money for the item that was never shipped to me

Initial Business Response /* (1000, 6, 2015/05/19) */
In response to the consumers complain, the shipment was delayed longer than expected due to the items needed to be ordered from the manufacturerThe items were shipped via *** ex international therefore the tracking number would not be
recognized through *** I have spoken with the consumer and they have received their items ordered, as well as offered to refund the shipping cost as well as an additional discount on their order for the inconvenience and delays
Initial Consumer Rebuttal /* (2000, 12, 2015/06/18) */
From: *** ***
Sent: Tuesday, May 19, XXXX X:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX)
The issue has been resolved
The Company is waiving the shipping costs and added a 10% discount
Please do not go through with this complaint
Thank You

Initial Business Response /* (1000, 6, 2015/11/17) */
I have reached out to the customer and offered to them a full refund on the items ordered.
I am waiting on their response.
Initial Consumer Rebuttal /* (3000, 8, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
A refund was offered yesterday however a refund has not been performed as of 10:30 am 11/18/2015.
Final Business Response /* (4000, 10, 2015/11/19) */
The credit was just issued at 8:57am on 11.19.2015. I have also been in email contact with the consumer to let them know the credit was issued.
Final Consumer Response /* (2000, 12, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Wheels accessories USA finally reached out to me via email and was able to refund my money for the item that was never shipped to me.

I have been in contact with the customer this morning at 10:45am. We have resolved his complaint with us and he was happy with the outcome. He was offered free shipping and a discount on his purchase. The items have already been shipped. Tracking number [redacted]. Thank you