Wheeler Motors

Complaint:
I am rejecting this response because: True Measure JL Powell finally contacted me todayMost likely due to their receipt of my complaint to the Revdex.comI would like to emphasize that TODAY was the first time I heard anything from this company in regard to my returnI find it laughable that they "tried everything to communicate their policy"My credit card company couldn't even get a response from them when I disputed the chargeAnyone reading this should be a little concerned when the customer service department states that the customer is disgruntledAll I did was return clothing that I had just received due to size and expect a timely refundI first contacted them a week and a half ago and it took disputing the charge with my CC company and a complaint to the Revdex.com to get a responseWhen I spoke to customer service, which is literally a one woman show, she stated that they located my return "on top of the pile" and have credited the return to my account and waived the return postageShe did state that it takes up to three weeks to process the return (I mailed the return five weeks ago)If anyone doubts my claims here, just call the customer service line anytime between 9-pacific and see if you ever get an answerTry leaving a generic message and see if you EVER get a call back or just read some of the other reviews online that state similar issuesI am certain that had I not taken the steps that I have, my return would have been in limbo for a much longer timeMaybe True Measures new policy should bebuy today pay a month or two later for all its customers.
Regards,
C*** ***

Hello, We have stated to the customer is takes up to three weeks for a credit to be returned, it has not been that time. He is a disgruntled customer that made a return at his judgment back to our company. We did everything we could to communicate this with him. thank you for the message in...

regards to the complaint. we are dong everything we can to fix the situation and offering him free shipping. thank you, best! Thanks,True Measure Customer Service(805) 456-1050