Wheeling Island Hotel Casino Racetrack

Wheeling Island Hotel Casino Racetrack received a complaint from *** *** on October 18th concerning his visit on October 16thOur team responded to his concerns by replying to his email on October 23rdAt that time our Players Club point program was explained in great detail, in an
effort to educate *** *** on the difference between base points and bonus points. Following his complaint to the Revdex.com on October 26th, our team spoke to *** *** again at length today via phone. During that conversation with *** *** we confirmed he received 10x bonus points but he did not play enough cash in the slot machines to earn the base points required for the promotion in question. As a customer service gesture, *** *** accepted $in Freeplay and Dinner at our fine dining restaurant for his inconvenience. We feel we have provided adequate resolution to *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***Dear Terry Corzine:The Revdex.com:Thank you for your timely response and action to resolve my complaintI will accept Wheeling Island Casino response when I get an apology from the correspondence sarcastic remark, "in an effort to educate ** ***r on the difference between base points and bonus points"I feel that is a degrading and disrespectful remark and that person should having been educated in business etiquette.Thank you,*** ***