Sign in

Wheels and Caps

Sharing is caring! Have something to share about Wheels and Caps? Use RevDex to write a review
Reviews Wheels and Caps

Wheels and Caps Reviews (6)

Dodge stratus hubcap
I had a tire blow out o freeway. Lost the OEM hubcap.
Ordered a replacement from Wheels and Caps, cheaper than other sites I checked and n/c shipping. Arrived in five days it was a perfect match. Only issue is it looks brand new, makes the other three look bad

I received the incorrect RIM for my vehicle and wish to return the RIM and not be penalized for shipping cost as this was not my mistake.I placed two online orders for my vehicle.2011 Mercedes C300 4Matic SportI believed that I was receiving a rear rim and a front rim.I received two rear rims.This was my mistake, and I did not attempt to return the second RIM.I contacted the agent on the phone and asked for assistance because I need a front RIM. She placed the order. I received a third REAR RIM!I called to return the part, and was met with an extremely rude [redacted] Who checked my order history and still refused to refund the shipping on my order.Now I have 5 rear rims for my vehicle and need to replace a front RIM with damage...I will return the extra rear rim but I will be penalized for shipping cost that was not my fault.Desired SettlementReplace the Rear Rim I received with a front RIM at no shipping cost to me. I have already paid for the rear RIM and the shipping why should I pay again?Business Response /[redacted]/We do apologize for the mis-understanding on the order that was placed over the phone. That order was placed for the rear wheel as well. We do not have a front wheel available to ship out at this time. You will not be penalized for the return shipping label, and you will get a full refund. Consumer Response /[redacted]/Seems Wheels and Caps doesn't even know its own inventory. In their response they wrote that they do not have the part in stock yet the phone operator said she found it and gave me a link to the part. I will be happy to receive a full refund as they have stated.If and when I do receive this refund I will be satisfied with the result.[redacted]Final Business Response /[redacted]/At the time of the phone call, the wheel could have been available, however, inventory changes daily and it has been sold. Once we have this wheel back to us, you will be issued a full refund. Thanks,Wheels and Caps

Sold a defective and dangerous product -REFUSE TO HONOR WARRANTYOn December 9, 2015 at 10am, I ordered a wheel rim for my wife's car from wheelsandcaps.com (Order Number XXXXXX). On the website it states: "All parts depicted on this website are warranted to you, the original purchaser, to be free from defects in manufacturing and materials for a period of 30 days from the original date of purchase. You must notify us by phone, email or writing within the warranty period to make a claim." We paid $63 for 2nd day shipping, and the rim was received 5 days later. We paid $50 for a shop to install the rim on a new tire and install it on the rear of the car. The rim is DEFECTIVE. When we drive the car, it has a very noticeable shimmy at approximately 60mph which was not there before - there is a noise and the car shakes. I called their customer service department about it, and was told there was nothing that could be done because the rim was put on the car, and that we should have asked for a return before driving on the rim. My wife sent them a follow up letter on December 26, and we got no response. HOW COULD WE POSSIBLY HAVE KNOWN THAT THE RIM WAS DEFECTIVE BEFORE PUTTING IT ON THE CAR AND DRIVING IT? What is the point of a 30 day warranty if it is void as soon as the rim is put on the car (which would presumably be within days of receiving the rim)? The 30 day warrant means nothing and is a deceptive business practice. We have spent almost $250 and have a faulty rim that makes driving the car dangerous. Our daughter uses this car and now we are afraid for her to drive it. The website warrants parts to be free from defects for a period of 30 days, but they have refused to honor that warranty, despite the fact that they delivered a defective product. We have requested reimbursement of the $193.72 we paid and the $50 installation cost. We have offered to send the defective rim back if they provide a return label. It is unbelievable that they would offer an item for sale and guarantee satisfaction - especially an item that is used for driving and therefore is a safety issue - and then refuse to stand by their product.Desired SettlementReimbursement in the amount of $243.72 ($193.72 paid for the rim and the $50 installation cost). We now have to buy a new rim, and pay again to have it installed. Not to mention all the hassle of dealing with this. And they should remove their "30 day satisfaction guarantee/warranty" from their website because it means nothing and they don't stand by it. Business Response 03/07/16, this is the first time I have received any notifications about this complaint. Consumer called us on 12/22 stating they spun the wheel before mounting a tire to it and that the wheel was fin, nothing wrong with it. But once a tire was mounted and he is driving on it, there is a shake when going over 60MPH. Per our policy, we do not accept returns back on items that have been mounted, or altered in any way. 12/22 is the only time the consumer tried to contact us on this issue as well. He hung up on representative when they advised of the policy. (which is stated on the website)Consumer Response The response is not true. Never said the wheel was fine. Put it on the car and it is obviously defective. The company did not answer the question - how could we possibly know the wheel was not straight until it was mounted on the car? You can't tell by looking at it. And we also sent a letter dated December 26, 2015 which the company did not respond to. So we contacted them twice about this. This is like selling someone a car and saying that the warranty is void once you drive it. This is no way to do business. Customer service like this is the reason people are hesitant to patronize unknown online websites. We will have to go ahead and file a small claims action against them. Thank you Revdex.com for attempting to mediate.

item pictures and description does not support item receivedThis original complaint was sent to Revdex.com in Milwaukee WI after a couple of months of having no response I called them and was advised this file was sent to Revdex.com Florida but since the business is in NC I am sending this to your office.On 10/11/14 I purchased a center cap wheel from ebay. The item received is the wrong one, when I went back to the webpage it was clear stating that it would fit a 2006 Ford Expedition but it does not fit. I emailed the company and they replied that more than 5000 pieces have been sold and no one had complained, I asked for a return shipping label in order to return the item and have my money refunded, I then received a reply stating the purchase was done and they would not accept neither a return nor refund. The description is incorrect it gives a fitting description to couple of years and models without specification, it is quite generalized. They replied again refering me to the picture and I explained it looks the same from the outside but its different in the inside so it does not fit on the wheel. They asked for pictures I sent these and then they asked for more I asked why so many pictures I was very clear explaining to them it simply does not fit!! I had not realized that with all of their delayed responses they were just wasting time since ebays time frame is onl 40 days. All I asked for them to send me a label to return their item since I am not paying the return shipping for something that is not my fault. They failed with their unaccurate and vague description. Please help me resolve this issue. Today, 3/3/15 I spoke to [redacted] at XXX-XXX-XXXX who advised me the supervisor of their Ebay sales is [redacted] supervisor (XXX)XXX-XXXX, I was droped twice the 919 is not a working number I called back their 866 and was able to speak to him again in which he explained that the description is quite accurate and he gave me in my opinion are just excuses saying that the part number is quite clear that its for a specific tire size with a 6 lug wheel, that I should of seen the wheel picture to see if its like the one that I have. In the initial description it does not state is for a specific wheel or that this item is for professionals in the wheel business. As you scroll down you can see their description of this part being compatible with 5 vehicles matching and it states its for all trims and engines (in my understanding I had my part so I bought it). Now its very easy for them to reply stating that I didnt scroll all the way down, I am sorry but I am no expert.He said that he has a 93.6 of positive sales in Ebay, this is percentage is based on total amount of sales. If he states he has over 5000 sales how many complaints does he need to drop a point?As for myself, I as buyer have a 100% feedback and I have purchased over 150 items.I hope you can understand me, I am disabled and I have never seem my car's wheel. Thank you for your time and consideration, it is not fair for this company to get away with this.This is the link to this item: http://www.ebay.com/itm/FACTORY-ORIGINAL-CENTER-CAP-FOR-2004-2005-2006-2007-2008... SettlementAll I am requesting is a return shipping label to return their item and to be reimbursed for this purchase as they have promissed.Business Response /[redacted]/The item was purchased on ebay. The item on ebay shows a picture of the center cap we are selling. A picture of the wheel it fits is also pictured. The description of the item states, it only fits the wheel that is pictured. The customer has a different wheel, which they have acknowledged through emails and phone calls. The customer sent us an email with the picture attached of the wheel on their vehicle, and it is different from the wheel that is pictured in the ad. It is the customers responsibility to ship back when they make the error in purchasing. We offered a full refund, but the customer has to pay to ship the item back. The item needs to be shipped back to WheelsandCaps, Attn: [redacted]-Returns, [redacted] XXXXX. I have attached pictures of the ad. The ad shows we've sold 115 of these center caps without any issues. It also shows our 28000 feedback at 99%, shows we are not scamming people. If you put the cursor over the smaller pictures on eBay, the larger picture changes to it, so you can see the correct wheel in detail. The 2nd picture shows the ad that states it only fits the wheel shown. It also lists the original Ford part number for the center cap, so the customer can check to make sure it is a correct match for their car before ordering. Again, we'll gladly take the parts back for a full refund. The customer is just responsible for shipping the item back. All this is over about $4 worth of shipping.Consumer Response /[redacted]/If the agents who initially took my call would of advised what Mr [redacted] is explaining so throughly, I would of been within Ebay's time frame and would have gone directly to Ebay and they would provided the return label at no cost to me. Instead, they requested pictures and then I received their reply requesting more pictures without an explanation and waisting time. Why did they insist in so many pictures were they not sure of their product? It was until past 30 days had past when they stated it was not their fault and they would issue a refund but I have to pay for the shipping. Im upset because that could of been stated to begin with and I would of then been able to resolve it within timeframe with Ebay. Refer to the emails that were sent. I insist on Wheels and Caps providing shipping expenses. Ebay is in the process of reviewing the page and requesting the accurate information in the opeining item page.Final Business Response /[redacted]/We requested pictures because the customer continued to blame us for him ordering the wrong part. We wanted pictures to confirm that the customer ordered the wrong part. The pictures provide they ordered a center cap for a different style wheel. The ad specifically states, the center cap only fits the wheel we had pictured in the ad, which is a different style. We are not responsible for the shipping. The shipping label that is printed off of ebay, is paid by the customer Paypal account, it is not actually free. So either way, the customer would pay for the return shipping.Thanks.

Ordered a product and received a wrong item. So tried to contact the customer service more than 10 times. No response.Ordered a product and received a wrong item. So tried to contact the customer service more than 10 times and I've been waiting on the hold music for more than 20 mins each time. And due to urgency of my need I reordered the item and I have not received it after 5 days when the website say will ship within 1-2 days.Desired SettlementPlease ship the new order as soon as possible and process the return request. But first of all RESPOND TO THE EMAILS AND PHONE CALLS.Business Response We do apologize for the error in your shipment. We will be issuing a prepaid UPS label to you to ship the incorrect wheel back. Once we have this, we can issue the refund to you.We also apologize for the long wait times on the phones. We do not show any emails from you on any of the dates, but we will get you taken care of.Consumer Response Received the label. Will be shipping the item today (May 25th). I can provide the copy of emails I've sent. Most of the time it was via contact us form from their website. More Info Received From The ConsumerI have not received a refund yet but, I see that the item was delivered back to their warehouse on 5/27/2016, but still no refund was issued to my account.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I have received the refund. Thank you Revdex.com for making this possible. I would definitely come back to wheels and caps if they improve their customer service and make it easy for customers to reach them. Final Business Response We have tracked down the return and we have issued a refund to the customer. We apologize for the delay in the processing of the return at the receiving location.If there is anything else we can do, please let us know.Thanks!

Refusal of Refund for lost Package.Purchased a wheel online on 6-19-14. Received an email conformation on 6-20-14 with a tracking number. After two weeks I checked the UPS Tracking and there wasn't any updates. On 7-7-14 I called "wheels and caps" cr for an update on my purchase, was told I would be called back. Wheels and Caps did NOT call me back or update me on the situation. UPS called me and said they were investigating for a lost package. Called Wheels and caps on 7-10-14 after UPS listed a update on tracking of "Claim Issued" and "Package will be returned to sender".Desired SettlementComplete refund ASAP.From Consumer:it has been resolved but only by communicating with Pay Pal. Informed Pay Pal that I didn't receive item and was going to "stop payment" thru my bank if I wasn't issued a refund ASAP.

Check fields!

Write a review of Wheels and Caps

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Wheels and Caps Rating

Overall satisfaction rating

Description: Auto Part Suppliers, Wheel Suppliers, Auto Parts & Supplies - Custom Wheels/Rims, Auto Accessories

Address: 401 E Main St Ste 204, Clayton, North Carolina, United States, 27520-2545

Phone:

Show more...

Web:

www.wheelsandcaps.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Wheels and Caps, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Wheels and Caps

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated