They lure you in because they are going to get you goodThe cars are very overpriced and they work with you because in the end the screw you big timeCustomer service from manager was great at first, but then when my family fell on hard times, the did not work with me, car payments are according to your pay, mine were twice a month, I missed one week car payment, and they repossessed my car while I was in Florida on vacation, when I called to make payment to get car back, they said we will not accept your payment you have to pay car off in fullI was livid considering my family has bought about cars from them over the years and also recommended people to them who have bought cars People please do not purchase a car from this place, they are evil people
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ We appreciate your feedbackFirst off, upon purchase of the vehicle, this client looked it over thoroughly, test drove it, had multiple walk around, and CHOSE to purchase the [redacted] All of our vehicles do indeed go through inspection, and this one passed our quality controlThis client came in initially with an issue with his shifterAlthough this vehicle is NOT covered under warranty, we replaced it for him under good willWe also told this client we would wash his seats because they were stained at the point of saleThe client agreed and when we had our detail shop re -wash the seats upon a later appointment, the client still wasn't satisfiedTo make this client satisfied, we took the vehicle to Snappy's hand detail and spent $on full detail inside and outAll of this was done to simply satisfy the clientLater on in the loan, the client had an issue that when pumping gas, gas would spill outWe kept the vehicle here for days, pumping gas into it every single day and could not replicate the problemBecause we couldn't not replicate the problem, we notified the client and he picked his vehicle upWe did everything in our power to keep this client happy, from good will repairs to extensive diagnostics, to going above and beyond what was promised just to ensure our quality of excellenceThe client bought a used car, and used cars will have maintenance issues that must be performed over timeI don't think this client understands what a used vehicle is, and thinks that everything should be brand newIn this case, I think we went over and above what customer service is and provided this client with superior service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response due to the followingAt time of purchase I was told the seats would be cleaned to the point where the stains would barely be seenThe detail they did was horribleIt looked as though the car had been driven into a swampThey stated they took the car to [redacted] but it sure didnt look like they didI have been there mutiple times and they do a great timeIt is hard to believe they took the car there with the car it was returned to meThat was the least of my worries thoughThey mentioned they had the car for daysThe spill only occurs when you are filling the tank upHow many times can you fill the tank up in five days when the car is sitting at the dealerThis issue would not happen just once in a whileIt was every time I put gas in from multiple gas stationsThey also mention that this vehicle was NOT under warranty, yet my documentation stated I had a three month warranty on the carI had many issues from the moment I drove off the lotI understand used cars will need maintenance over time but this car was falling apart the moment I purchased itThe car even died on me and I had to get numerous jumpsAll this in less then monthsThe car also didn't have many miles put on due to the safety concerns we hadSo most the time, we drove my other vehicleI disagree with their statement about going above and beyondThey should have put me in another car or refunded my money Final Business Response / [redacted] (4000, 9, 2015/04/03) */ This consumers stance is terrible skewed on the scenarioNot only did we take it to [redacted] for a complete detail, we also provided the client proof of receiptUpon picking up the vehicle, the client was extremely happy of how well the vehicle looked and thanked us for taking care of the seats while standing outsideWe promised the best detail that we could, and we fully executed on our promiseThe vehicle was picked up spotlessThe vehicle was indeed here for daysEvery day we would leave and take it to the gas station putting $in it to see if we could replicate the problemWe were never able to and this client specifically stated it was an intermittent problem (not every time like he is stating now) which is why we tested it separate times on separate days In regards to the warrantyThis limited power train warranty covers the engine, transmission, and drive axlesThe item that the client was complaining about was not a warranteed item, which is why it wasn't covered under warrantyJust like tires, brakes, and cosmetic defects are not covered under warranty Lastly, we did offer to switch this client into another unit, all he would have to do was pay taxes on the next unit, with ZERO down to us, the dealerThe client stated he would think about it and never got back to usI will stand by us going above and beyond service-wise as we did everything possible to keep this client happy and made sure that we were doing a good job in doing soThere are some clients that no matter what we do we just wont be able to satisfy them, and it seems like this is one of those clientsWe made a tremendous effort, but got nothing in response Final Consumer Response / [redacted] (4200, 11, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will admit that in the very beginning, they were willing to take a look at the car and trying to keep me a happy customer but the problem was that the car was not in the shape they had told me at time of saleAfter I had to keep calling due to the problemsThey started to not return my calls and the customer service level went down quicklyWhen I had asked to get into another car, they wanted me to pay another 1kNot everyone has 1k laying aroundI am big on customer service as I have to give great customer service in the line of work I doThis company did not go above and beyondThey shrugged it off and are trying to get away with itI called them prior to getting rid of the car and they would not call me back
They lure you in because they are going to get you goodThe cars are very overpriced and they work with you because in the end the screw you big timeCustomer service from manager was great at first, but then when my family fell on hard times, the did not work with me, car payments are according to your pay, mine were twice a month, I missed one week car payment, and they repossessed my car while I was in Florida on vacation, when I called to make payment to get car back, they said we will not accept your payment you have to pay car off in fullI was livid considering my family has bought about cars from them over the years and also recommended people to them who have bought cars People please do not purchase a car from this place, they are evil people
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ We appreciate your feedbackFirst off, upon purchase of the vehicle, this client looked it over thoroughly, test drove it, had multiple walk around, and CHOSE to purchase the [redacted] All of our vehicles do indeed go through inspection, and this one passed our quality controlThis client came in initially with an issue with his shifterAlthough this vehicle is NOT covered under warranty, we replaced it for him under good willWe also told this client we would wash his seats because they were stained at the point of saleThe client agreed and when we had our detail shop re -wash the seats upon a later appointment, the client still wasn't satisfiedTo make this client satisfied, we took the vehicle to Snappy's hand detail and spent $on full detail inside and outAll of this was done to simply satisfy the clientLater on in the loan, the client had an issue that when pumping gas, gas would spill outWe kept the vehicle here for days, pumping gas into it every single day and could not replicate the problemBecause we couldn't not replicate the problem, we notified the client and he picked his vehicle upWe did everything in our power to keep this client happy, from good will repairs to extensive diagnostics, to going above and beyond what was promised just to ensure our quality of excellenceThe client bought a used car, and used cars will have maintenance issues that must be performed over timeI don't think this client understands what a used vehicle is, and thinks that everything should be brand newIn this case, I think we went over and above what customer service is and provided this client with superior service Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept their response due to the followingAt time of purchase I was told the seats would be cleaned to the point where the stains would barely be seenThe detail they did was horribleIt looked as though the car had been driven into a swampThey stated they took the car to [redacted] but it sure didnt look like they didI have been there mutiple times and they do a great timeIt is hard to believe they took the car there with the car it was returned to meThat was the least of my worries thoughThey mentioned they had the car for daysThe spill only occurs when you are filling the tank upHow many times can you fill the tank up in five days when the car is sitting at the dealerThis issue would not happen just once in a whileIt was every time I put gas in from multiple gas stationsThey also mention that this vehicle was NOT under warranty, yet my documentation stated I had a three month warranty on the carI had many issues from the moment I drove off the lotI understand used cars will need maintenance over time but this car was falling apart the moment I purchased itThe car even died on me and I had to get numerous jumpsAll this in less then monthsThe car also didn't have many miles put on due to the safety concerns we hadSo most the time, we drove my other vehicleI disagree with their statement about going above and beyondThey should have put me in another car or refunded my money Final Business Response / [redacted] (4000, 9, 2015/04/03) */ This consumers stance is terrible skewed on the scenarioNot only did we take it to [redacted] for a complete detail, we also provided the client proof of receiptUpon picking up the vehicle, the client was extremely happy of how well the vehicle looked and thanked us for taking care of the seats while standing outsideWe promised the best detail that we could, and we fully executed on our promiseThe vehicle was picked up spotlessThe vehicle was indeed here for daysEvery day we would leave and take it to the gas station putting $in it to see if we could replicate the problemWe were never able to and this client specifically stated it was an intermittent problem (not every time like he is stating now) which is why we tested it separate times on separate days In regards to the warrantyThis limited power train warranty covers the engine, transmission, and drive axlesThe item that the client was complaining about was not a warranteed item, which is why it wasn't covered under warrantyJust like tires, brakes, and cosmetic defects are not covered under warranty Lastly, we did offer to switch this client into another unit, all he would have to do was pay taxes on the next unit, with ZERO down to us, the dealerThe client stated he would think about it and never got back to usI will stand by us going above and beyond service-wise as we did everything possible to keep this client happy and made sure that we were doing a good job in doing soThere are some clients that no matter what we do we just wont be able to satisfy them, and it seems like this is one of those clientsWe made a tremendous effort, but got nothing in response Final Consumer Response / [redacted] (4200, 11, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will admit that in the very beginning, they were willing to take a look at the car and trying to keep me a happy customer but the problem was that the car was not in the shape they had told me at time of saleAfter I had to keep calling due to the problemsThey started to not return my calls and the customer service level went down quicklyWhen I had asked to get into another car, they wanted me to pay another 1kNot everyone has 1k laying aroundI am big on customer service as I have to give great customer service in the line of work I doThis company did not go above and beyondThey shrugged it off and are trying to get away with itI called them prior to getting rid of the car and they would not call me back