Wherly Automotive

*** *** *** *** ** ***On Wednesday September 13, *** *** of *** *** *** *** *** *** had his *** *** ** *** *** scheduled for repairsHis complaintwas for his left rear brake caliper had caught on fire/smokingWe had performeda rear brake
inspection to ensure the safety of the vehicleDuring the inspection;we found his brake caliper had visual properties of being hotFound both rearwheel cylinders leakingWe removed a large rodent nest under the hoodHe alsohad a right front tire vibration during drivingDiagnosed and found wheel weightsmissing from wheelWe performed a wheel balance as neededThe customerpicked up the truck the following business day on Thursday, September 14“‘OnFriday toward middle to the end of the day we received a phone from thecustomer stating that we had scuffed his rimUpon discussing the situation on thephone, the customer stated he was too busy to bring his truck back down to theshopThe business owner Lowell W*** and mechanic Austin W*** left theshop and drove up the customer's house to inspect the wheelUpon visualinspection of the wheel, they could not determine whether the scuff happenedwhile in the shop or notLowell discussed the situation with *** and explainedto him that he was not sure whether or not the shop had made the scuff howeverthat he would take care ofthe situation in goodwill toward customer***had left for bike week down at the beachUpon arriving back into town onMonday, September 25”‘; we received a phone call from *** demanding $425.00for a new rimDuring the conversation on the phone between Lowell W***and *** ***, Lowell asked *** *** for him to drop the truck off tothe shop so Lowell could have the rim repaired*** *** refused forLowell W*** to repair the rim and continue to demand the $for the rim.SincerelyLowell A W***Owner/OperaterWherley Automotive*** ** ** *** ***
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