Which Wich

I do not know how to begin to explain my frustration. At work today we decided to order which which. I went to their website to check out the menu and asked my coworker to order a sandwich that was $7.75. After the order arrived, I noticed I was charged $11.75. Additionally, my order was wrong, and I also had to pay an additional $6 delivery fee. I drove to the location to get my order corrected and to collect my $4 refund. Heck, I didn't even ask about the $6 delivery fee being refunded even though I had to drive there myself due to their error.When I arrived I asked for the correct sandwich, but instead was met with an explanation of their menu. I proceeded to ask for a replacement sandwich and my $4 refund ( even though it should have been $10 for the over charge and delivery fee). I was told to contact corporate if I want a refund. At this point I pulled up their website that clearly stated the price of the sandwich I ordered. Several times I was told I was wrong and they continued to dismiss the fact that the price is clearly stated on their website. Since they refused to give me a refund of $4, I requested they provide me with a bag of chips and a drink.They agreed to the chips but refused to give me a drink. I asked to speak with the manager only to be insulted. The person I had been speaking with WAS the manager. This manager told me I should be HAPPY with a bag of chips because she is DOING ME A FAVOR for fixing MY MISTAKE. I tried to explain that the sandwich she was going to make would be significantly smaller than what they initially incorrectly provided AND since they refused my refund it would only be fair in order to rectify the situation. I was disgusted by the manager's behavior. Knowing there was no way I was getting a refund or food, I left. Calling their corporate office was my only hope to resolve this matter. After several failed attempts to reach anyone, I had to resort to completing a contact card on their website. Of course no one has yet reached out. I'm out $17.75 and didn't get a darn thing for it. Which Which stole my money and did not provide a service to me.
Product_Or_Service: Bean wrap

I have been eating at Which Wich for the past 10 years. I will admit, I have rarely visited them in the last several years, due to moving to an area where Which Wich is scarce. But Which Wich is making their presence known around the area where I live.

A week ago, I visited the *** Which Wich location and ordered a sandwich. I presented my frequent punch card that I have had for quite a few years, but the cashier mentioned to me that they are not using these anymore. I then called Which Wich customer service through the toll free number and I spoke with CSR "M*** Taylor." Mr. Taylor informed me that Which Wich is no longer honoring the punch cards and explained to me that people were taking advantage of them. Mr. Taylor said there was nothing he could do for me. I explained to Mr. Taylor that the punch cards show no expiration date on them and they are 100% valid, for frequent purchases. Mr. Taylor mentioned to me that I was out of luck and at a loss.

I explained to Mr. Taylor that I would be contacting various government entities to get help with my resolve. I think it would have been in Mr. Taylor's best interest to remedy the matter brought to his attention and in fact compensate me for my loyalty; specifically in regards to this matter brought to his attention. I have a perfectly valid case and Mr. Taylor is in a place to make the customer happy, but this was clearly not his agenda. How hard would it have been to simply send me a coupon good for a sandwich on a return visit? And now I have to bring outside help to remedy that situation. I should not have to waste my time for something that is customer service common sense 101!

My giftcard was hacked. I called the H.O. They said they would investigate and call me back. Never did. I called, EM, wrote letter - no one responded.
My giftcard #XXXXXXXXXXXXXX should have had $39.37 left when I attempted to use it on 11-21-18. I was advised it only had $.42 left. On 11-26 I called the Home Office and talked to 'Jesslyn'. She advised it had been used twice in California. It was obviously hacked, since I live in Louisiana. She said she would look into it and call me back. She had me EM her a picture of the giftcard. After 2 weeks with no response, I EM her on 12-6 asking about it. I got no response. On 12-13 I called again and talked to 'Tiffany' who advised Jesslyn wasn't in yet but would have her call me back. Again, I got no response! On 12-27 I wrote a real letter detailing this to the Home Office. I NEVER got a response from them, either!!! Unbelievable!!!! I don't know what else to do.