Whidbey Residential Rentals

Regarding the heaters - they had complained about it each year, as they mentionedThey did it with a letter, if I remember correctly, that we would have put in their fileI don't know what we would find if we could get back into Promas regarding previous work orders, but I didn't send anyone out this past October because it was the same complaint they had made for straight years and I assumed it was just them trying to put the owner on the hook for an unnecessary service callI assumed that if they had brought this up to us previously, that we had it looked at and it was working correctlyPlus, this last time they brought in their letter, she made it clear that they would be moving out at the end of the month because they didn't want another rent increase for what they felt was a subpar house for the priceI am 99.9% certain that this is the first time (in their Revdex.com complaint) that they had said anything about the other heatersWhen Jim M [redacted] went to clean carpets, he said the only heaters he noticed weren't working were the two upstairs that Mark S [redacted] fixed for us right awayJim said he wouldn't clean the carpets until those two heaters were repairedIn that statement alone, it implies that he found other heaters to be functionalAlso, Mike T [redacted] noticed that the master bedroom door had been slightly warped due to the heater being located behind the bedroom door and it must have been used by them for a while to cause that door to be warpedIt also seemed to work when we turned on the heat when you and I were there The roof - Jeremy C [redacted] was the roofer who went out to look at the roof for cleaningThe story behind the gun was that [redacted] and I coordinated the roof cleaning and she told me that Dave would be home and she would contact him and let me know ONLY if it was not a good time or dayI specifically remember her saying to me that if I didn't get a call back, they were okay to go get startedWhen they arrived about hours later (and no response back from [redacted] , despite me calling her back), [redacted] was home and when the roofers pulled into the driveway, [redacted] had a gun pointed at themJeremy called me right away and threatened to not do work for us and that he was concerned for others who may have had to go back out thereI don't recall him saying anything about finding evidence of a leak (obviously, I would have notified Dan G [redacted] if he had reported any sign of leaks)Next, when we went out there and inspected the property, I was in the attic and saw ZERO signs of any leaks or even past leaksPlus, Mike T***, the Owner of ODD JOBS, even went into the attic crawlspace and also reported no evidence of leaksHe stated that the water they were complaining about was likely coming from the roof down over the edge of the gutters due to needing new gutters on the houseSo, in total, at least two, if not different people did not find any hard evidence regarding a roof leak They were on a month to month leaseThe did give proper noticeIn regards to the inspection I have attached a copy of the vacate report The tenant did not complete the necessary requirement as per their vacate The lease states completely moved out, leaving the premises in a clean, undamaged condition, with a paid receipt for the carpet cleaning, fireplace inspection The lease also states, the landlord can charge the tenant $for every phone call made to get the property in rent ready condition The tenant was only charged the amounts of the invoices the vendors gave us to complete the necessary items on the vacate check listIn regards to the inspection fee of $50, it states in the lease "Upon vacating, the tenant understands there is a $non-refundable administrative processing fee for service of move-out inspection and processing the deposit funds." The tenant initialed this section on the lease with that understanding If you need any additional information please call me [redacted]