Whiner No Whiner Diner

After numerous conversations with Marlin H [redacted] , he has stated that he is 100% satisfied with the service he received and the work that we has been doneHe stated, it his father that is leaving these complaints about this situation under MrH [redacted] s name and has no control over his fatherMr H [redacted] was originally contacted Feb 3, at 8am to address the original concern that he had emailed usHe told us that it was not him leaving the concern, it was his fatherWe stated to him to please relay our concern to his father and so that we can resolve the situationWe never received a phone call from the father and then we received the Revdex.com complaintBellow I have attached a link to a company ( [redacted] ***) that gives true market value estimates to customers that don't know how much something would cost and so that they aren't being taken advantage ofThe average cost of this repair on his vehicle is $363-$We told MrH [redacted] about this link and he was fully understanding of itIt is disconcerting about the accusations of us taking advantage of the military considering that the owners of the company served in and have several of their children currently serving in the militaryWhen MrH [redacted] brought his vehicle to us, he stated that it would die on himAfter testing we found that his alternator was badWe then gave him an estimate of the repairs and then asked him if he would like us to complete the repairsHe then told us to go ahead and replace the alterator at the cost of the estimate given and he will be back the next day to pick it upAt no time before or during the repair did MrH [redacted] show any concerns or disliking of the service that was givenWe again contacted him after the Revdex.com complaint was filed to speak with him about this matter and he again said he understood the costs, repair and that he didn't have any issues with us, it is his fatherMrH [redacted] has denied any request to get the fathers phone number and so that contact could be made with him [redacted]

Currently speaking with customer

After numerous conversations with Marlin H[redacted], he has stated that he is 100% satisfied with the service he received and the work that we has been done. He stated, it his father that is leaving these complaints about this situation under Mr. H[redacted]s name and has no control over his father. Mr....

H[redacted] was originally contacted Feb 3, 2016 at 8am to address the original concern that he had emailed us. He told us that it was not him leaving the concern, it was his father. We stated to him to please relay our concern to his father and so that we can resolve the situation. We never received a phone call from the father and then we received the Revdex.com complaint. Bellow I have attached a link to a company ([redacted]) that gives true market value estimates to customers that don't know how much something would cost and so that they aren't being taken advantage of. The average cost of this repair on his vehicle is $363-$562. We told Mr. H[redacted] about this link and he was fully understanding of it. It is disconcerting about the accusations of us taking advantage of the military considering that the owners of the company served in and have several of their children currently serving in the military. When Mr. H[redacted] brought his vehicle to us, he stated that it would die on him. After testing we found that his alternator was bad. We then gave him an estimate of the repairs and then asked him if he would like us to complete the repairs. He then told us to go ahead and replace the alterator at the cost of the estimate given and he will be back the next day to pick it up. At no time before or during the repair did Mr. H[redacted] show any concerns or disliking of the service that was given. We again contacted him after the Revdex.com complaint was filed to speak with him about this matter and he again said he understood the costs, repair and that he didn't have any issues with us, it is his father. Mr. H[redacted] has denied any request to get the fathers phone number and so that contact could be made with him. [redacted]