WHIPPLE TREE EMERGENCY PHYSICIANS LLC

To Whom It May Concern:This letter is in response to the complaint sent to you by [redacted] , who was treated at Sentara Northern Virginia Medical Center on December 31, [redacted] is requesting that the account be adjusted to reflect a zero balance.In reviewing [redacted] 's account [redacted] made a payment of $and requested the balance be adjustedUnfortunately, the contractual allowance was not appliedI have applied the adjustment and [redacted] ’s account now reflects a zero balanceI apologize for any inconvenience this has caused.If you have any questions or concerns, please feel free to contact our Patient Services Department at ###-###-####, option #*The office is open 9am-7pm EST, Monday to Friday.Thank you for bringing this matter to our attention.Very Truly Yours,Leah F [redacted] Patient Service Supervisor

This is a response to the letter your office sent to [redacted] regarding the visit at [redacted]. I understand from reading the complaint that [redacted] has concerns regarding the collection and credit report status for an emergency room visit.Our...

records indicate that [redacted] was treated in the emergency room on July 29, 2014. Our office has [redacted] listed as the guarantor/responsible party on the referenced account due to [redacted] being a minor during the time of service.I do apologize for confusion with the date and place of services rendered. After reviewing the account, I have sent a request to the collection agency, [redacted], to close the account. We have also requested that [redacted] send [redacted] a letter of deletion for her records.Should you have any questions or concerns please feel free to call me at [redacted]Very Truly Yours,Paul Y[redacted] Patient Service Supervisor

To Whom It May Concern:This letter is in response to the complaint sent to you by [redacted], who was treated at Sentara Northern Virginia Medical Center on December 31, 2015. [redacted] is requesting that the account be adjusted to reflect a zero balance.In reviewing [redacted]'s...

account [redacted] made a payment of $293.34 and requested the balance be adjusted. Unfortunately, the contractual allowance was not applied. I have applied the adjustment and [redacted]’s account now reflects a zero balance. I apologize for any inconvenience this has caused.If you have any questions or concerns, please feel free to contact our Patient Services Department at ###-###-####, option #*. The office is open 9am-7pm EST, Monday to Friday.Thank you for bringing this matter to our attention.Very Truly Yours,Leah F[redacted]Patient Service Supervisor