Response to Revdex.com complaint # [redacted] To:? Revdex.com This case has been assigned to me for action and resolution Ms***’s BMW [redacted] was checked in to our Service Department on 11/20/with 85,miles.? Car is out of BMW factory warrantyCar was diagnosed as needing an ignition coil.? We also explained to customer that BMW recommends to change any [redacted] coil to [redacted] brand coils to prevent future problems.? Customer bought a third party warranty when it was purchased as a used car from a [redacted] car company We tried numerous times to contact [redacted] to get approval to proceed with the repair.? Our Service Manager was told that [redacted] was going through a reorganization and our Service Advisor and Service Manager were not able to reach someone that would approve and pay for Ms***’s repair After many attempts, and delays, customer agreed to pay for the repair so car could be picked up.? Customer will settle with [redacted] to get reimbursed.? Customer paid for and picked up vehicle on 12/10/ I believe the actual dispute is between Ms [redacted] and [redacted] , the company that? provided the third party warranty coverage.? Customer should be reimbursed for the repair by [redacted] or the warranty company Sincerely, Mike T [redacted] Service and Parts Director BMW of Honolulu
To Revdex.com,Our Assistant Manager Sean M [redacted] has been in contact with MrCharles N***.? We want to resolve MrN***'s issues but our test drives after the last repair? were fine and there? was no indication of a problem so we are asking MrN [redacted] to please assist us and? demonstrate what he is experiencing so we have an idea of what is going on with his car.? We understand how frustrating it can be when the problem is very intermittent and we hope MrN [redacted] can empathize how equally frustrating it is for? our technician trying to fix a problem that is not present when he is working on the car.? We would also like to scan the car again for any new fault codes that may be present.MrN [redacted] got caught in the terrible traffic jam yesterday and has rescheduled to bring his car in tomorrow.? We are prepared to have someone? ride with him to verify his concern.Again, we are willing to repair any defect that? may be? there under the terms of MrN***'s CPO warranty.Sincerely,Mike T [redacted] , Service and Parts Director
I am sorry to hear bout Mr***'s experience, it appears that there was a breakdown in communication and we want to fix his carI am forwarding Mr***'s complaint to our Mini Service Manager, Chris J [redacted] Chris will contact Mr [redacted] and hopefully find resolutionI will update once they have spoken
Response to Revdex.com complaint # [redacted] To:? Revdex.com This case has been assigned to me for action and resolution Ms***’s BMW [redacted] was checked in to our Service Department on 11/20/with 85,miles.? Car is out of BMW factory warrantyCar was diagnosed as needing an ignition coil.? We also explained to customer that BMW recommends to change any [redacted] coil to [redacted] brand coils to prevent future problems.? Customer bought a third party warranty when it was purchased as a used car from a [redacted] car company We tried numerous times to contact [redacted] to get approval to proceed with the repair.? Our Service Manager was told that [redacted] was going through a reorganization and our Service Advisor and Service Manager were not able to reach someone that would approve and pay for Ms***’s repair After many attempts, and delays, customer agreed to pay for the repair so car could be picked up.? Customer will settle with [redacted] to get reimbursed.? Customer paid for and picked up vehicle on 12/10/ I believe the actual dispute is between Ms [redacted] and [redacted] , the company that? provided the third party warranty coverage.? Customer should be reimbursed for the repair by [redacted] or the warranty company Sincerely, Mike T [redacted] Service and Parts Director BMW of Honolulu
To Revdex.com,Our Assistant Manager Sean M [redacted] has been in contact with MrCharles N***.? We want to resolve MrN***'s issues but our test drives after the last repair? were fine and there? was no indication of a problem so we are asking MrN [redacted] to please assist us and? demonstrate what he is experiencing so we have an idea of what is going on with his car.? We understand how frustrating it can be when the problem is very intermittent and we hope MrN [redacted] can empathize how equally frustrating it is for? our technician trying to fix a problem that is not present when he is working on the car.? We would also like to scan the car again for any new fault codes that may be present.MrN [redacted] got caught in the terrible traffic jam yesterday and has rescheduled to bring his car in tomorrow.? We are prepared to have someone? ride with him to verify his concern.Again, we are willing to repair any defect that? may be? there under the terms of MrN***'s CPO warranty.Sincerely,Mike T [redacted] , Service and Parts Director
I am sorry to hear bout Mr***'s experience, it appears that there was a breakdown in communication and we want to fix his carI am forwarding Mr***'s complaint to our Mini Service Manager, Chris J [redacted] Chris will contact Mr [redacted] and hopefully find resolutionI will update once they have spoken