Whisler Land Company

We are very sorry to hear of your Customer Service experience with our companyWe did research the matter and determined that you turned in your application on 3/30/and it was processed through our outside screening service on 4/1/Unfortunately the property that you were applying for was already rented by the time we received your completed screening reportWhere the communication broke down is getting back to you with that informationFor that we do apologize and will gladly return your two application fees of $(this will be mailed back to you at the address you provided)We want to assure you that this is not our procedure and although we do receive multiple applications on a property, we do try to respond to every person who turned in an application in a timely mannerOur typical process is that we show the property and accept applications until a deposit is in on the propertyWe notify people as they are approved and the first person to bring in the deposit is the one who gets itIf a person meets our criteria to rent and is approved but the property that they are applying for is rented by the time they are notified of the results of their application, we typically notify them that they would be pre-approved for any property that they make times the rent on and if there is another available property that we manage that meets their needs we are happy to rent it to themWe follow fair housing laws and strive to be consistent and fair in our process with renting propertiesThank you for your feedback as it helps us to look at our services and make sure that this type of mistake does not happen againWe wish you the best with finding a rental property and would be happy to help you find one if you have a need for our services again now or in the future.Regards,

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Revdex.com:
I accept the business response and would like to accept the full refund of $35.00.For the record, I was called after being approved and told that the apartment was not available. I was called two weeks later and notified that a one bedroom, not two bedroom, was available within the same complex. This was not what I had applied for.
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We are very sorry to hear of your Customer Service experience with our company. We did research the matter and determined that you turned in your application on 3/30/15 and it was processed through our outside screening service on 4/1/15. Unfortunately the property that you were applying for was...

already rented by the time we received your completed screening report. Where the communication broke down is getting back to you with that information. For that we do apologize and will gladly return your two application fees of $70.00 (this will be mailed back to you at the address you provided). We want to assure you that this is not our normal procedure and although we do receive multiple applications on a property, we do try to respond to every person who turned in an application in a timely manner. Our typical process is that we show the property and accept applications until a deposit is in on the property. We notify people as they are approved and the first person to bring in the deposit is the one who gets it. If a person meets our criteria to rent and is approved but the property that they are applying for is rented by the time they are notified of the results of their application, we typically notify them that they would be pre-approved for any property that they make 3 times the rent on and if there is another available property that we manage that meets their needs we are happy to rent it to them. We follow fair housing laws and strive to be consistent and fair in our process with renting properties. Thank you for your feedback as it helps us to look at our services and make sure that this type of mistake does not happen again. We wish you the best with finding a rental property and would be happy to help you find one if you have a need for our services again now or in the future.Regards,

Whisler Land Company is not doing what they are advertising about themselves. I gave them two properties to manage starting from Jan 2016. One property got a broken ceiling fan and they knew about it but did nothing. The ceiling fan is located above the two beds of tenant's two kids. They were informed last Thursday on Jan 21, 2016. Tenant called me on Saturday and I took a picture. I had my attorney contact them and they told my tenant that they would send someone on Monday Jan 25 at 3:00 pm. But no one ever went. The broken ceiling fan can cause danger to the kids but Whisler Land Company does not exercise due diligent care to manage the properties. Another property is involved with preschool. The principal called Whisler Land Company on Jan 6, 2016 about the ceiling lights off as well as the leaking roof to the kids playroom. Until now, Whisler Land Company has not done anything. The tenant had to call me to go down there to check out the problems. Do not use Whisler Land Company to do anything.

Review: My husband and I put in two apps (one for him and one for me) and paid a fee of $70 total for the credit check. We were told we would be contacted 2-3 business days. A week and a half after repeated efforts from us to obtain information and status as to what was going on with the apps, we were told someone else qualified ahead of us. However, we were misled to believe that everything was still processing as no one returned our calls or told us any different. We believe that our fee was taken but our apps were never processed and if they were processed, they were processed after they knew someone had qualified and there was no chance for us to be able to get qualified anymore as someone had already been qualified.Desired Settlement: We would like out $70 back for the app fee we paid as believe our apps were never processed at Whisler as no one told us they were processed.

Business

Response:

We are very sorry to hear of your Customer Service experience with our company. We did research the matter and determined that you turned in your application on 3/30/15 and it was processed through our outside screening service on 4/1/15. Unfortunately the property that you were applying for was already rented by the time we received your completed screening report. Where the communication broke down is getting back to you with that information. For that we do apologize and will gladly return your two application fees of $70.00 (this will be mailed back to you at the address you provided). We want to assure you that this is not our normal procedure and although we do receive multiple applications on a property, we do try to respond to every person who turned in an application in a timely manner. Our typical process is that we show the property and accept applications until a deposit is in on the property. We notify people as they are approved and the first person to bring in the deposit is the one who gets it. If a person meets our criteria to rent and is approved but the property that they are applying for is rented by the time they are notified of the results of their application, we typically notify them that they would be pre-approved for any property that they make 3 times the rent on and if there is another available property that we manage that meets their needs we are happy to rent it to them. We follow fair housing laws and strive to be consistent and fair in our process with renting properties. Thank you for your feedback as it helps us to look at our services and make sure that this type of mistake does not happen again. We wish you the best with finding a rental property and would be happy to help you find one if you have a need for our services again now or in the future.

Review: Whisler Land Company deliberately withheld money owed to the tenants (in the form of a security deposit) of one of their properties after several years of unresolved maintenance issues. The primary issue, mold and moisture presence, resulted in the floor caving into the ground and exposing the underside of the house. A closet door was so moldy and full of water it fell out of its hinges and needed to stay closed in order to keep from breaking off. It also allowed insects, rodents and mold to be exposed to the tenants. Whisler Land Company did not have an inspection performed until after multiple requests were made by multiple tenants. (Most was reported over a year prior to anyone coming to look at it). The property owner eventually came and placed a linoleum cover over the rotting floor. By CA State Law standards, the resident would have been deemed uninhabitable. Furthermore, they are withholding deposit money, for this issue. They are also withholding money as a result of cleaning and carpet cleaning estimates -- even though the tenants provided receipts for cleanings as their lease agreement indicated they should. The employees (with the exception of one) were all short, rude, and unhelpful throughout these processes. Promises made were not kept, and simple requests were forgotten and significant errors were made. Tenants were exposed to an unhealthy environment and were as informative and forward as possible. The issues listed here are only but one or two in a stack of problems that accumulated over the nearly 4 years of residency with the property management company. Other issues over the residency included broken windows and window pulleys, unrepaired fence allowing two break in attempts, damaged deck with stagnant water (mold), rotting roofing, rotting wood, raccoons living under the house (mites as a result), running/leaking faucets, etc. I was also not provided with my return check and detail of the inspection of the property until after their legal 21 days allotment of time.Desired Settlement: I would like the full amount of my deposit returned to me.

Business

Response:

RE: Revdex.com Complaint from [redacted]To Whom It May Concern: Thank you for contacting us regarding your issues with the deposit refund. We need to reiterate that we are the agent on behalf of the owner and do not have the authority to refund additional monies. The owner has been notified of your complaint and we suggest that you follow up with him and if he does not satisfy your needs, possibly take up the matter in small claims court. If you are in need of the owner's contact information, please contact the office and we will provide it to you. It is our goal to keep our tenants and owner happy but we are sometimes stuck in the middle of difficult situations and do not have the authority to spend the owner's money on maintenance without their consent.

Review: On 5/24/2015, I applied for an apartment with Whisler Land Company at 1813 O Street. The apartment was advertised as "available" on the website, with a $35 application fee. On 5/28/2015, I was notified via phone that my application was approved; however, the apartment I selected was already rented. Per California Civil Code 1950.6(c), the landlord should not charge the screening fee if there is no vacancy, or that there will be, within a reasonable time. I argue that I applied for an apartment at 1813 O Street, not any other address, and that Whisler Land Company already had a tenant approved prior to processing my application. Thus, the application should have not been processed to begin with, and I should have been notified that the apartment I chose was not available. Furthermore, I did not receive a copy of my credit report, leading me to question whether or not a copy was even ordered.Desired Settlement: I would like a full refund of $35.00 to my credit card.Whisler Land Co. should also cease to charge prospective tenants for apartments advertised as "for rent" when they are no longer available. A copy of this report will be filed with the Department of Consumer Affairs to assure Whisler Land Company is not engaging in dishonest business practices.

Business

Response:

We are very sorry to hear that you did not have a positive experience with applying to rent through Whilser Land Co. and are requesting a refund of the $35 application fee. Although we received this complaint and believe we followed our standard application process, as a courtesy to you, we will refund the fee. Although we are refunding the fee we would like to respond to the specifics of your complaint.When you applied on 5/24/2015 the desired unit was still advertised and available. When we called you on 5/28 and left a message that you were approved it was still available as well. You stated in the complaint that you did not think that we actually ran your credit but how we have reached an approved status if we did not run your credit. We also left a second message for you on 6/8 because we had not heard back from you. The unit was still available at that time as well. In addition we had another identical unit for rent and our website explains that once your application is approved, if you miss out on the one you originally applied for, you would still be approved for up to 3 months if you find another property that we manage that meets your needs.After leaving you several messages about your approved status, we only heard back from you when you left a voice mail on 6/23 stating that you wanted a refund of your application fee and you had submitted a Revdex.com complaint. In your complaint you stated that you did not receive a copy of your credit report. All tenants are certainly able to obtain their credit report by simply requesting one. Please let us know by 7/7/15 is you would like a copy of your credit report. We will provide it but will have to charge the fee of obtaining it. If you do not want the report we will refund your application fee of $35.We understand that you have found another place and wish you the very best moving forward. Thank you for taking the time to provide feedback.Regards, [redacted]

Consumer

Response:

I accept the business response and would like to accept the full refund of $35.00.For the record, I was called after being approved and told that the apartment was not available. I was called two weeks later and notified that a one bedroom, not two bedroom, was available within the same complex. This was not what I had applied for.

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.