Whispering Meadows Apartments

Initial Business Response /* (1000, 5, 2015/10/29) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
Dear Sir or Madame:
In response to *** and *** ***'s complaint whom resided at our community being Whispering Meadows
Apartments since 05/09/in apartment #512H
*** and *** were good tenants while at the propertyOur problem with their deposit is really theirsThe reasons they didn't receive a refund, and they may still if we re-rent their apartment, is the following:
BROKE LEASE WHIC ENDS 05/31/2016, AGREEMENT STATES WILL PAY RENT UNTIL RE-RENTED OR LEASE EXPIRES, WHICHEVER OCCURS FIRST IN ADDITION TO A RE-LET FEE OF $WE MAY HAVE THEIR OLD APARTMENT RE-RENTED FOR THE 11/14/IN AN ECONOMY AND RENTAL MARKET THAT HAS SLOWED DOWN IN BAKERSFIELDWE ARE WAITING FOR THAT DATE TO MAKE SURE THAT NEW PROSPECTIVE MOVES IN BEFORE WE CREDIT AND REFUND THE DAYS RENT AT $PER DAY
ALSO, THEY SMOKED HEAVILY IN THE APARTMENT TO THE POINT THAT THERE WAS CONSIDERABLE DAMAGE THAT ISNT WEAR-N-TEARTHE BLINDS TURNED YELLOW AND ALL VERTICLE SLATS NEEDED REPLACEDIT WAS CHEAPER TO REPLACE THE WHOLE SET THAN JUST THE SLATS, SAVING THEM $MR AND MRS *** HAD NEVER COMPLAINED THAT BLINDS DIDN'T WORK, WE HAVE A WONDERFUL MAINTENANCE TEAM FOR REPAIRS THAT DOES WORK ORDERS EVERY MONDAY, WEDNESDAYS AND FRIDAYS
THE CARPET COULDN'T BE SAVED, THE SMELL OF THE SMOKE WAS JUST TOO INTENSETHE COST TO REPLACE THE CARPET WAS $1175, I ONLY CHARGED THEM $TO BE FAIR
DUE TO THE CIGARETTE SMOKE, WE HAD TO CLEAN EVERYTHING,ALL INSIDE WINDOWS, KNOBS, CABINETS (in/out),LIGHT FIXTURES, OUTSIDE AND INSIDE OF APPLIANCES, THE NEW VENTS ON CEILINGS AND MORE WHICH IN TOTAL TOOK PERSON HOURS AT THE $25/HOUR RATE WHICH INCLUDES TIME AND CLEANING SUPPLIESWE RAN AN OZONE MACHINE FOR HOURS TO KILL THE ODOR BEYOND CLEANING, WHICH HELPED
WE REPLACED BOTH KITCHEN LIGHT COVERS FOR A COST OF $DUE TO THE YELLOW CHANGE IN THE PLASTIC, EVEN AFTER TRYING TO CLEAN THEM
RENT WAS PAID FOR OCTOBER, BUT NOT NOVEMBERTHEY WON A HALF OF A MONTH'S FREE RENT THAT WE SHOULD HAVE CHARGED FOR BECAUSE THEY WON THAT RENT FREE IN LOU OF A FULFILLED RENEWED LEASE THAT ENDS 05/31/(MOVED ON 10/02/2015)WE DID NOT CHARGE FOR THIS EVEN THOUGH THEY SIGNED AN AGREEMENT STATING THEY WOULD PAY FOR ANY INCENTIVES GIVEN IF THE LEASE IS BROKEN
THE PAINT JOB WAS COSTLY BECAUSE WE HAD TO PAINT EVERY INCH, INCLUDING THE CEILING USING GALONS OF PAINT AT A COST OF $PLUS TIME TO PAINT THE SQFT APARTMENT
Last, we did not charge the resident for any tile and have no idea why they feel they were charged for tile
In all, I feel we were fair and we anticipate a small refund if the new prospective tenant does in fact move inWE HAVE PICTURES IF NEEDEDWITH PERMISSION FROM THE TENANT, I WOULD BE HAPPY TO SUPPLY A COPY OF THE RENT LEDGER AND THE SECURITY DEPOSIT STATEMENT
Thank you for your time in this mediation process
Sincerely,
*** ***
Manager
Whispering Meadows Apts
*** West *** *** Loop
Bakersfield, CA XXXXX
XXX-XXX-XXXX ph
XXX-XXX-XXXX fax