Whisperwood Apartments

To whom it may concern, All complaints have been followed up and have been addressedAgain we apologize if the service provided was not to the satisfaction of the previous residentWe strive to always make it right and unfortunately in this case we were unable to satisfy the residentWe appreciate the feedback received and will strive to avoid any dissatisfaction by residents in the future Please let us know if there is anything else we can do Whisperwood Management Flat Rock RdColumbus, GA

To whom it may concern: Ms [redacted] has brought this matter to our attention on 8/1/She has requested information on a transfer which we provided her with based on a regular transferDue to the pest control issue she was claiming we contacted her on 8/3/and informed her that we would have to inspect her apartment to determine if there is an issue and if so if it is a habitant issue or notUpon inspecting the apartment we determined that it is not a habitant issueWe did not see any roaches at the time however we did explain to MsBonaparte that this does not mean there are noneOn 8/5/the property manager contacted Ms [redacted] and informed her that we would allow a transfer with no transfer fee within a day time frameShe also acknowledged that she did receive a phone call on 8/3/from our leasing consultant that explained that after inspection of her unit we will determine if a transfer fee is due or notAt this time we will allow a transfer without any penalties or transfer fees Thank you, [redacted] Senior Property Manager Whisperwood Flat Rock Rd | Columbus, GA Phone: | Fax: Visit us online at www.maac.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The employee that changed the move out date was responsible for notifying us that we needed further action to change the move out dateShe could have simply stated that it was needed in writingI do not know the employees name as I did not expect to have such an issue, although in hindsight and given the history of your office, I see that was a large mistakePlease look into the noting employeeThis will continue until the statement is correctedIt is less than $28, which is not a large amount, especially to a large company as MAAIts the principle of ensuring your office does the right thing Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My husband and I went into the office to reschedule our move out and move out inspection from Sept to Sept The employee at the front desk okayed the changes and did not ask for further paperwork to be doneIf that was the case, it was the employees responsibility to notify usWe cannot know all the policies and procedures of the company as mere tenantsWe are not liable for monies owed due to miscommunication or mistakes made by inadequately trained employeesWe carried out our responsibility as tenants by giving notice of the chamgesThe fact that our requested changes were not adequately documented is not our problemAttached is a screen shot of an email from our assigned bookkeeper, [redacted] , whom acknowledges that we did go into the office to notify the staff of the necessary changesI will be happy to provide full transcripts of all email correspondenceFurther paperwork would have been the employee's responsibility to have filled out or inform us of the needProper documentation was also the employee's responsibilityWhy would we move our inspection to the 29th and hand over our keys if we knew that we would still need to pay for Sept 30? This makes no sense Furthermore, [redacted] did not discuss any financials with us during the pre-inspection or move out inspection aside from fees associated with the carpet cleaning The pro-rated rent for Sept is still due back to us as a credit Regards, [redacted]

To whom it may concern, Mr [redacted] came to the office on 5/1/complaining about pest control issues (roaches and palmetto bugs) also stating that he could find a cheaper house to rent in Phenix city, AL he also stated that he knows from friends that lived here that this is a reason to get out of the lease contractResident was informed that pest control is scheduled for building service on a semi annual base howeve additionr inside unit service is upon request if the semi annual base is not sufficient for the residentResident was also informed to either call the service center or enter a Work order for serviceIn addition explained the proper way of ending the lease contract The same day the Property Manager, Assistant Property Manager, Serivce Manager (no longer with Company) and a pest control technician inspected the apartment for the complaintUp on inspection no pest issues or droppings were foundhowever what was observed was a stong pet smell along with pet food in the trash can and chewed up chairs on the patioResident had no pets listed on lease agreementDue to no pets present during inspection property did not send out violation letter Since resident the resident moved in 10/15/a total of work order have been entered (see below)Resident was contacted after each work order and stated everything was ok 4/28/Kitchen light out- changed light bulb and completed same day 4/29/bad water smell- inspected unit and only smelled hard water smell, water is provided by City of Columbus- completed same day 6/25/A/C not cooling- Unit was charged with Freon and A/C filter was replaced- completed same day 7/1/Toilet clogged-unclogged toilet- completed same day Mrand Mrs [redacted] have given us a Notice to vacate on 9/10/with the intend to move out at their lease end date on 11/14/due to renting a home that is cheaperOn 10/8/residents were contacted in regards to their notice and did not want to discuss any further the nature of their intend to vacateOn 10/16/resident was contacted by the assistant Manager in regards to the notice and Mr [redacted] stated that they have rented a house for cheaper in Phenix City, AL At no point do we yell at our residents or call them LiarsIn any situation when the a customer is upset we asked if there is a better time for us to contact them back or have them have a seat in an office to discuss the reason of the customer being upset without possibly exposing private details to other customers that are in the clubhouse The resident will be responsible for the prorated rent in November in order to fullfill their lease contractIn addition the resident will receive a final utility bill along with any damage charged to the apartment, if anyA refund of rent or waiving of fees, damages and prorated rent will NOT be approved Please do not hesitate to contact the office if anything else is needed Thank you, [redacted] Senior Property Manager Whisperwood Flat Rock Rd| Columbus, GA Phone: | Fax: Visit us online at www.maac.com

To whom it May Concern,
A written notice of intend to vacate or change to notice to vacate is required by the residentThe resident has acknowledged this when they signed the lease agreement and have obligated with this when they submitted the notice to vacateIf the past resident can provide name of employee, date and time that they came to the office to change this notice we can certainly re-visit our decisionIn addition the move out inspection was not conducted by the person the resident is referring however it was conducted on the 19th of September which at that point it was acknowledge that the move out will be the 30th (based on the prorate that was already paid)
Thank you,
*** ***
Senior Property Manager
Whisperwood
Flat Rock Rd| Columbus, GA
Phone: ###-###-#### | Fax: ###-###-####
Visit us online at
www.maac.com

I lived in the Whisperwood apartments for years with my fiancéeWe are both years old and this was our first time on our own in our first apartment starting our lives togetherWhen we moved in we were told by our leasing agent robin that because we had not established a credit score yet that we would be in a liability pool and our rent would be higherShe told us after the first year when we had established credit and made all of our payments on time that our rent would go down to a lower rateWe agreed and after the first year our rent went up and we realized this was a lieAlso when we moved into the apartment robin assured us that the apartment would be perfect for us because the carpets were in terrible shape and we told her we were getting a new puppyShe told us that because of the state of the carpets any damage done to the carpets would not be at cost to usNow that we have moved out I noticed on the final statement that we were charged $from our security deposit to replace the carpets and I now see this was also a lieWhen we contacted Whisperwood leasing office specifically the the book keeper ***, they were zero help which was no surprise considering past experiences I have had with WhisperwoodNow that I have moved out I am going to pay the $bill they charged me after eating my entire $security deposit and whipe my hands clean of Whisperwood apartmentsI do not want them to attempt to make things right with me and fiancée I just want to post this review so that future customers will have a better idea of how Whisperwood treats well paying customers who make work hard for their money and make payments every month on timeI will not recommend any of my military friends who come through the fort benning area to take residence at Whisperwood and I do not advise anyone else take residence there as wellThey will surely regret it

I spoke with Ms*** today in regards to this complaintWe have removed this charge and are removing it from collections as well.We apologize for any inconvenience this may have caused.Ms*** was satisfied with this resolution and all is goodThank
you so much!
*** ***
Property Manager
Whisperwood

To whom it may concer,
Mr*** was contacted and a resolution was put in place
*** ***
Senior Property Manager
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Whisperwood
Flat Rock Rd| Columbus, GA Phone: ###-###-#### | Fax: ###-###-####
Visit us online at
www.maac.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will first kindly correct the leasing manager on a few thingsFirst, my name is Mrs***Secondly, I was the one that came in to break our lease (not my husband), and *** (a leasing consultant) was the one who did all the paper work not the managerI think it is unfair that pest control is included in our rent and I still have bugs in my apartmentI know people that have lived here perviously and have broken their lease WITH NO CHARGE because of the bugs hereAlso, we desired to break the lease because of the issues we've had with you guys NOT the amount we pay, we are very capable of paying the rent hereYour maintenance does NOT return my phone calls, they NEVER call ahead, and I do not think the request denied was the appropriate response due to all these issues
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Several of my complaints, as well as one of my requested resolutions, went completely ignored in Ms.***'s response To address the lease holder vslease occupant situation, my records show that we did indeed sign a lease contract amendment to add or change a roommate during the lease term (which is our fault for not checking more carefully), however my boyfriend was well aware of the difference between the two, and chose to add me as a leaseholderIn addition, he and I were both told by office staff MULTIPLE times that we were adding me as a leaseholder - not as an occupant. While we should have caught this, your employees also referred to our signing the occupant agreement as "being added as a leaseholder"I can assure you, we would not have proceeded with the process had we been told the correct thing from the beginning.
My original complaint stated that we only received pest control a total of three times during our stay at Whisperwood, which is correctHowever, in Ms.***'s response, she twisted my words I never once stated that "my apartment was sprayed at least three times in addition to any exterior pest control"I do not appreciate a business lying so that they can make something fit around whatever policies they have to abide by, especially when you can look directly at my original complaint and see what I actually saidShame on you Ms.***.
She also wrote in her response that any additional pest control services must be requestedAgain, you can see on my original complaint that we did request additional pest control services, only to never receive them, or be told by maintenance that our apartment wasn't even on the listObviously, we are capable of following directions, it's your employees who aren't.
I understand and accept that the $fee is unable to be refunded to me, however, in my requested resolution, I asked to speak with the current property ownerI wanted to inform them about how terribly their apartment complex is being run, and have the chance to go into further detail about how unfortunate my experience with the property wasMs.***'s response completely ignored that request, which is extremely unprofessionalI was very taken back by the property's lack of concern for how their employees are going about thingsFor a business to simply brush off such huge complaints that I brought up about their staff is a huge reflection of how it's being managedI have told multiple people to steer clear of Whisperwood, and will continue to share my unpleasant experience with any one looking for an apartment rentalObviously, Ms.*** and her associates lack a sense of pride in their work, otherwise, I would have been put in touch with someone who offered me a real solution, a genuine apology and a "lets fix this" attitude.
Regards,*** ***

To whom it may concern,
All complaints have been followed up and have been addressed. Again we apologize if the service provided was not to the satisfaction of the previous resident. We strive to always make it right and unfortunately in this case we were unable to satisfy the resident. We appreciate the feedback received and will strive to avoid any dissatisfaction by residents in the future.
 
Please let us know if there is anything else we can do.
 
Whisperwood Management
6029 Flat Rock Rd.
Columbus, GA 31907

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,
We apologize if Ms. [redacted] felt that our customer service did not resolve her issues. All apartments are on a pest control schedule and any additional serivce has to be requested. As Ms. [redacted] stated her apartment was sprayed at least 3 times in addition to any...

exterior pest control service. This took place at least within a time frame of 8 months which is acceptable. As we explain to any customers if they wish to speak to an attorney, in this case JAG and on post housing, they are more than welcomed too. We also explain that we are aware of the blacklisting process with the Military and are more than happy to speak to anyone that will need to speak to us in regards to this.
 
In reference to the application process. Any additional occupants or lease holder additions to the lease agreement will be charged a $50 application fee. In the above case the actual lease holder agreed to add Ms. [redacted] as a occupant vs. a lease holder which resulted in only the background being ran. Occupants will not reflect in the system as they are not lease holder as they are financially not obligated to the lease agreement. Occupants do have the right to reside on the premises as well as enter work orders. etc.
 
The $50 is non-refundable as on any other application.
 
If any additional information is needed feel free to contact me at anytime!
 
Thank you,
 
[redacted]
Senior Property Manager

Whisperwood
6029 Flat Rock Rd. | Columbus, GA 31907
Phone: ###-###-#### | Fax: ###-###-####
Visit us online at
 
 
www.maac.com
 
.

To whom it may concern:
 
Ms. [redacted] has brought this matter to our attention on 8/1/14. She has requested information on a transfer which we provided her with based on a regular transfer. Due to the pest control issue she was claiming we contacted her on 8/3/14 and...

informed her that we would have to inspect her apartment to determine if there is an issue and if so if it is a habitant issue or not. Upon inspecting the apartment we determined that it is not a habitant issue. We did not see any roaches at the time however we did explain to Ms. Bonaparte that this does not mean there are none. On 8/5/14 the property manager contacted Ms. [redacted] and informed her that we would allow a transfer with no transfer fee within a 30 day time frame. She also acknowledged that she did receive a phone call on 8/3/14 from our leasing consultant that explained that after inspection of her unit we will determine if a transfer fee is due or not. At this time we will allow a transfer without any penalties or transfer fees.
 
 
Thank you,
[redacted]
Senior Property Manager
Whisperwood
6029 Flat Rock Rd.
| Columbus, GA31907
Phone: 706.563.0001 | Fax: 706.569.9993
Visit us online at <a title="blocked::http://www.maac.com/
http://www.maac.com/" href="blocked::http://www.maac.com/">www.maac.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My husband and I went into the office to reschedule our move out and move out inspection from Sept 30 to Sept 29. The employee at the front desk okayed the changes and did not ask for further paperwork to be done. If that was the case, it was the employees responsibility to notify us. We cannot know all the policies and procedures of the company as mere tenants. We are not liable for monies owed due to miscommunication or mistakes made by inadequately trained employees. We carried out our responsibility as tenants by giving notice of the chamges. The fact that our requested changes were not adequately documented is not our problem. Attached is a screen shot of an email from our assigned bookkeeper, [redacted], whom acknowledges that we did go into the office to notify the staff of the necessary changes. I will be happy to provide full transcripts of all email correspondence. Further paperwork would have been the employee's responsibility to have filled out or inform us of the need. Proper documentation was also the employee's responsibility. Why would we move our inspection to the 29th and hand over our keys if we knew that we would still need to pay for Sept 30? This makes no sense. 
Furthermore, [redacted] did not discuss any financials with us during the pre-inspection or move out inspection aside from fees associated with the carpet cleaning.
The pro-rated rent for Sept 30 is still due back to us as a credit.
 
Regards,
[redacted]

To whom it may concern,
 
Mr. [redacted] came to the office on 5/1/14 complaining about pest control issues (roaches and palmetto bugs) also stating that he could find a cheaper house to rent in Phenix city, AL he also stated that he knows from friends that lived here that this is...

a reason to get out of the lease contract. Resident was informed that pest control is scheduled for building service on a semi annual base howeve additionr inside unit service is upon request if the semi annual base is not sufficient for the resident. Resident was also informed to either call the service center or enter a Work order for service. In addition explained the proper way of ending the lease contract.
 The same day the Property Manager, Assistant Property Manager, Serivce Manager (no longer with Company) and a pest control technician inspected the apartment for the complaint. Up on inspection no pest issues or droppings were found. however what was observed was a stong pet smell along with pet food in the trash can and chewed up chairs on the patio. Resident had no pets listed on lease agreement. Due to no pets present during inspection property did not send out violation letter.
Since resident the resident moved in 10/15/13 a total of 4 work order have been entered (see below). Resident was contacted after each work order and stated everything was ok.
4/28/14 Kitchen light out- changed light bulb and completed same day
4/29/14 bad water smell- inspected unit and only smelled hard water smell, water is provided by City of Columbus- completed same day
6/25/14 A/C not cooling- Unit was charged with Freon and A/C filter was replaced- completed same day
7/1/14 Toilet clogged-unclogged toilet- completed same day
Mr. and Mrs. [redacted] have given us a Notice to vacate on 9/10/14 with the intend to move out at their lease end date on 11/14/14 due to renting a home that is cheaper. On 10/8/14 residents were contacted in regards to their notice and did not want to discuss any further the nature of their intend to vacate. On 10/16/14 resident was contacted by the assistant Manager in regards to the notice and Mr. [redacted] stated that they have rented a house for cheaper in Phenix City, AL.
At no point do we yell at our residents or call them Liars. In any situation when the a customer is upset we asked if there is a better time for us to contact them back or have them have a seat in an office to discuss the reason of the customer being upset without possibly exposing private details to other customers that are in the clubhouse.
The resident will be responsible for the prorated rent in November in order to fullfill their lease contract. In addition the resident will receive a final utility bill along with any damage charged to the apartment, if any. A refund of rent or waiving of fees, damages and prorated rent will NOT be approved.
 
Please do not hesitate to contact the office if anything else is needed.
 
Thank you,
 
[redacted]
Senior Property Manager
 
Whisperwood
6029 Flat Rock Rd. | Columbus, GA 31907
Phone: 706.563.0001 | Fax: 706.569.9993
Visit us online at
 
 
www.maac.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The employee that changed the move out date was responsible for notifying us that we needed further action to change the move out date. She could have simply stated that it was needed in writing. I do not know the employees name as I did not expect to have such an issue, although in hindsight and given the history of your office, I see that was a large mistake. Please look into the noting employee.
This will continue until the statement is corrected. It is less than $28, which is not a large amount, especially to a large company as MAA. Its the principle of ensuring your office does the right thing.
Regards,
[redacted]

To whom it may concern,
 
On July 3rd Mrs. [redacted] provided the office with PCS orders along with her written notice to vacate request. The notice to vacate date stated that Mrs. [redacted] would be moving out on September 30th which was longer than the required 30 days for...

military orders. The office did honor this request. No further written request were received by the office to change the Notice to Vacate date.
 In august Mrs. [redacted] contacted the office in regards to a resident referral they were suppose to receive. We explained that typically the referred resident has to be in the unit a minimum of 30 days and the referring resident has to be a current resident. Due to Mrs. [redacted] being on Notice to Vacate and the referred resident not quite residing in the apartment for 30 days we she would technically not qualify for the referral fee however we would re-visit and see if there is anything we can do. Due to Mrs. [redacted] giving us a  over 60 day Notice we decided to honor the referral fee of $300 and the amount was applied as a credit to the resident account in September.
The initial move out inspection of the apartment was scheduled for September 30th 2014 however was re-scheduled by the resident to first the 24th of September but then to the 19th of September. On September 29th the resident turned in keys. Due to the resident having a notice to vacate for the 30th of September 2014 the additional cost for the day $27.42 was charged to a insufficient notice fee. During the pre-move out inspection on 9/19/14 the resident acknowledged that the only additional monies owed will be final utilities and a carpet cleaning since the prorated rent and utilities minus the referral fee had already been paid. Total amount due is $202.58 (Final Utility bill of $137.58 and $65 carpet cleaning)
Please do not hesitate to contact us if any further information is required.
 
[redacted]
Senior Property Manager
 
Whisperwood
6029 Flat Rock Rd. | Columbus, GA 31907
Phone: ###-###-#### | Fax: ###-###-####
Visit us online at
 
 
www.maac.com