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Reviews White & Katzman Management

White & Katzman Management Reviews (8)

I have been an owner at [redacted] for 25+ years White & Katzman has been the property "management" company for the property for approximately of those years I work in a business concentration that has had me living all over the world, and I can UNEQUIVIOCALLY confirm that White & Katzman is the WORST property 'mgmt.' company on the planet! Examples: Sporadic snow removal..especially in the worst winters! TOTALLY non-responsive to REPEATED complaints about cakice on walkways...no sanding, no chipping, NOTHING! In the winter of 2015, a UPS delivery man fell on the ice on my walkway and wanted to hold ME responsible! I reported this hazard THREE TIMES with ZERO responses from Michael Katzman I told the delivery man that if he intended to sue, I WOULD BE HIS BEST WITNESS! Ancillary condo fees charged for things like 'roof raking' in winter, etc Any REPUTABLE Coindo Mgmtcompany would ensure that condo fees were in sync with potentially harsh winters, etcand not burden residents with outrageous extra fees when residents are ALREADY overcharged dramatically for the ZERO amenities we receiveNON-RESPONSIVENESS to complaints! This is the WORST violation of all! When something is reported, it is IGNORED completely! Repeated complaints are ignored I have called every day for a week to complain about an external problem that was ignored...until I sent a REGISTERED LETTER! I cannot tell you how AWFUL this 'company' is This is merely a start: it is far worse than outlined herein! And the problem is CHRONIC! I have told every real estate person I know about the incompetence of White & Katzman It is the only satisfaction I have in repaying horrible serviceSTAY AWAY FROM THIS COMPANY!

+13

W&k...Should be closed down as a managment company...And reopened as a crime syndicate...Becasue thats what it is!. Ask anyone who lives in our condos...These thugs have raped and pillaged our wallets every year!. Mike "m",alleged property manager,
is from a nazi school of hate and arrogance!.He alone should be arrested for stealing money from my condo fee account!..{i had a small credit balance}...I could go on and on...Like telling residences to organize a vigilante party to deal with an owner who rents to 3 dirtbags!{the cops are there every week! And mike does zero!}...But w/k isnt worth the stink they make everywhere they go!

+13

W&K manage *** *** condos in *** *** under a man named DON G***Not sure why we stick with this companyBoth Don and his assistant are more than rude on the phone and in email to their customersThey recently changed the entrance keys to these buildings for security purposesSo far I have had to replace five keys due to them breaking in the door lockI have had this unit for almost years and I still have the original keys that came with the unit (never broke) Meanwhile in six months, I have broken five entrance keysDon and his assistant refuse to send out new keys until they receive the old key(pieces)So when the key breaks you are locked out of the complex and cannot get to your unit, which is an unacceptable practice as I have no other way to enter the building that I reside inThen when you finally do get a hold of Don, he belittles you and tells you how you must not be using the key correctlySo I talk to the assistant and she says to put the broken key pieces in an envelope and send them to herI do as she says but when she receives the envelope it is emptyI receive a call from Don's assistant four days after I mailed the broken keysShe informs me that she has received the envelope but there is nothing inside and will not be able to send out replacementsShe informs me that I will need to speak to DonAt this point I even offered to buy a keyShe refuses to sell me a keydays later Don returns my phone call and assures me that he will have keys sent outdays later I receive a envelope from W&K that is supposed to have the keys in it......NO KEYS...they do not believe that the envelope does not have the keys in it....I have to drive to the *** *** office to pick up the keys in person......They insist that I am the only one having key issues.....just the other day I broke yet another key...unfortunately they are out of keys to send out and im currently on a wait list? WOW!!!! so if you are looking for a management company for your property of any source I would not recommend these jokers

+14

I fell a year ago in January because there was no salt or sand on the ice and snowI fell and fractured my pelvis and of course White and Katzman are denying it was their faultIn the years I've lived here there has been a battle with them about sandingThey refuse to have someone do itThe last year the it who did plow when he felt like it put a bucket of salt in the entry wayIt was an old container with a filthy cup in it and it was had as a rockYou couldn't get anything out of itHow damn cheap can you getThis is at *** *** *** ** *** *** I also, for the last four years have had a major problem with bugsSpiders, ants, bedbugs and fleasThe fleas were so bad my leg became infected and am still in treatmentThe lady from White-Katzman I deal with is a real AHBig timeShe's unfit to manage an outhouse let alone a condo complex

+12

called them to inquire about an apartment their website listed as available, took multiple calls before someone picked upwhen they returned my call they did not leave a messagewhen I finally spoke with someone it was the wrong person, and evidently the business is fragmented, so if you're looking at apartments in a particular area you will have to speak with multiple people for different buildings in the same areawhen I was finally able to speak with the right person they had no availability in the building, I told the woman she should update the website to say the apartment was unavailable, she responded "yeah I'm not going to do that, thanks." and hung up

+13

I have been an owner at [redacted] for 25+ years. White & Katzman has been the property "management" company for the property for approximately 15 of those years. I work in a business concentration that has had me living all over the world, and I can UNEQUIVIOCALLY confirm that White & Katzman is the WORST property 'mgmt.' company on the planet!
Examples:
Sporadic snow removal..especially in the worst winters! TOTALLY non-responsive to REPEATED complaints about caked-on ice on walkways...no sanding, no chipping, NOTHING! In the winter of 2015, a UPS delivery man fell on the ice on my walkway and wanted to hold ME responsible! I reported this hazard THREE TIMES with ZERO responses from Michael Katzman. I told the delivery man that if he intended to sue, I WOULD BE HIS BEST WITNESS!
Ancillary condo fees charged for things like 'roof raking' in winter, etc. Any REPUTABLE Coindo Mgmt. company would ensure that condo fees were in sync with potentially harsh winters, etc. and not burden residents with outrageous extra fees when residents are ALREADY overcharged dramatically for the ZERO amenities we receive.
NON-RESPONSIVENESS to complaints! This is the WORST violation of all! When something is reported, it is IGNORED completely! Repeated complaints are ignored. I have called every day for a week to complain about an external problem that was ignored...until I sent a REGISTERED LETTER!
I cannot tell you how AWFUL this 'company' is. This is merely a start: it is far worse than outlined herein! And the problem is CHRONIC!
I have told every real estate person I know about the incompetence of White & Katzman. It is the only satisfaction I have in repaying horrible service.
STAY AWAY FROM THIS COMPANY!

+13

W&K manage [redacted] condos in [redacted] under a man named DON G[redacted]. Not sure why we stick with this company. Both Don and his assistant are more than rude on the phone and in email to their customers. They recently changed the entrance keys to these buildings for security purposes. So far I have had to replace five keys due to them breaking in the door lock. I have had this unit for almost 20 years and I still have the original keys that came with the unit (never broke). Meanwhile in six months, I have broken five entrance keys. Don and his assistant refuse to send out new keys until they receive the old key(pieces). So when the key breaks you are locked out of the complex and cannot get to your unit, which is an unacceptable practice as I have no other way to enter the building that I reside in. Then when you finally do get a hold of Don, he belittles you and tells you how you must not be using the key correctly. So I talk to the assistant and she says to put the broken key pieces in an envelope and send them to her. I do as she says but when she receives the envelope it is empty. I receive a call from Don's assistant four days after I mailed the broken keys. She informs me that she has received the envelope but there is nothing inside and will not be able to send out replacements. She informs me that I will need to speak to Don. At this point I even offered to buy a key. She refuses to sell me a key. 2 days later Don returns my phone call and assures me that he will have keys sent out. 6 days later I receive a envelope from W&K that is supposed to have the keys in it......NO KEYS...they do not believe that the envelope does not have the keys in it....I have to drive to the [redacted] office to pick up the keys in person......They insist that I am the only one having key issues.....just the other day I broke yet another key...unfortunately they are out of keys to send out and im currently on a wait list? WOW!!!! so if you are looking for a management company for your property of any source I would not recommend these jokers.

+12

Review: I have lived in my unit for 5 years and have not had 1 year of normal living. The plumbing is polybutylene piping which has caused numerous leaks in my unit and every time nothing is done until there is more serious problems such as mold. My most recent water leak was on 02/11/13 and to date nothing has been done. They are going back and forth deciding if they are going to report to the insurance or handle "out of pocket" even though the last damage we had they refused to pay for "out of pocket" because they state they have no money. It has been over a month and yet again I am starting to see green mold starting to form between the flooring and to date I can not even get a status of what is going on, they tell me they are waiting for the board and when I ask for the contact person on the board they tell me it is personal information and can not give it out. They make us use their contractors to do the repairs and every time the work is so bad they have to come back out to re do it. They even started a fire in my unit once during repairs causing myself and my pregnant wife to go to the hospital for CO and smoke inhalation. The entire office could use a lesson in customer service as they obviously have none. I don't understand how they claim they have no money when if you look around at my condo nothing has been maintained. This has been the worst experience in owning a condo and as far as I am concerned I would never own another.

Desired Settlement: DesiredSettlementID: Refund

All in all I would like them to purchase the unit back from me as I feel I purchased a "lemon" and have yet to have 1 year of living in this unit without having some sort of problem. Most recently I come home to my patio doors being blocked with 2x4's saying I can not go out on my patio because they could be structural unsound. I wake up everyday wondering what is going to happen next and if this place is safe for my family and I to live in.

Business

Response:

Business Response /* (1000, 5, 2013/03/28) */

Contact Name and Title: Hilary Adorno, CAO

Contact Phone: XXX-XXX-XXXX x 126

Contact Email: [redacted].com

The property where the Complainant resides, Forest Glen Condominiums, was built in the mid-1980s with polybutylene piping. Polybutylene is a form of plastic resin that was used in construction from the late 1970s until the mid-1990s. This piping was installed in about one in every four or five homes built during the years in which the pipe was manufactured. Ultimately it was discovered that oxidants in the water supply, such as chlorine, react with the polybutylene fittings, causing them to become brittle. Micro-fractures result and the basic structural integrity of the system is compromised. The system becomes weak and may fail without warning, causing pipe leaks. This piping is in every unit at this property and has caused damaged to other units, in addition to the Complainant's. This information was not withheld from the Complainant. If a building inspector was hired by the Complainant at the time of purchase, this information should have been conveyed to the Complainant as the hiring agent.

It is agreed that several water leaks and pipe breaks have occurred at the unit owned by the Complainant, [redacted]. As is customary, every time a leak is reported to the management company, [redacted] & [redacted] Management (W&K), 24/7 emergency response is dispatched to address the clean-up, removal of excess water and the leak is fixed as quickly as possible. None of the leaks that have occurred in this unit have been left to leak without being addressed within in a reasonable timeframe. If mold was ever discovered, which has not been documented, it would have been abated/cleaned at the time of repair. Every leak that has been reported in this unit was a one-time leak, each caused by a unique situation, was addressed upon discovery and fixed accordingly. All repairs necessary to return the unit back to its original condition have been made within a reasonable time, provided the Complainant cooperated and allowed access to his unit. The only exception is damage that occurred in February 2011, when the state of Connecticut faced a catastrophic winter and unprecedented damage occurred throughout the state. The insurance system was under-prepared, causing huge delays, which held up W&K's ability to follow through with repairs. This delay was felt by all 400 units affected in W&K's portfolio. During restoration work in November 2011, an accidental flash-fire (immediately extinguished) at the Complainant's unit was caused by a mislabeled product that ignited near a gas furnace. The danger was so unforeseeable, the local Fire Marshal pulled product from the shelves of the retailer because of the unknown danger. All repairs needed as a result of the flash-fire, including cleanup, furnace repairs and doctors services were paid in full by W&K. If any extenuating health issues exist, or need(ed) treatment, as a result of this situation, W&K has never been notified.

The Complainant has been difficult to work with and has actually held up the repairs at his unit by being non-compliant and disagreeable to repairs because he doesn't agree to the scope of the work. Even when professional opinions are received, if they do not correspond with the Complainant's wishes, the Complainant will not agree to repairs. The work presently needed at the Complainant's unit would have been completed by now, but the Complainant refuses to be available during work hours to allow access to his unit, refuses to work with contractors assigned to make the repairs and refuses to accept anything other than full floor replacement even though the flooring contractor has guaranteed a match to the existing floor. The units neighboring the Complainant's unit have already been repaired as a result of the same pipe break that affected the Complainant's unit on February 13, 2013.

It is the association's fiduciary responsibility to prudently manage the funds collected via its residents. When insurable damage occurs within the property and it exceeds the insurance deductible, the association must choose to file a claim on the association's insurance policy or self-insure from the association's funds. Filing too many claims will driving up policy rates, which is ultimately passed through to the condominium residents. In order to determine the best course of action, to protect the association and its residents, it is necessary to inspect the damage, gather quotes and prepare an estimate, especially if the damage appears to hover at/about the policy deductible. Understandably the Complainant wants the damage in his unit fixed as quickly as possible, but in order to protect the association and its residents, protocols must be followed.

An offer was made to the Complainant by the association to self-insuring the recent damage in Complainant's unit, but the Complainant rejected the offer. On March 28, 2013 the association's insurance agent was contacted and a claim was filed. An independent adjuster will now have to visually inspect the damage and their recommendations will be followed with regard to restoration of this unit.

The association cannot be expected to buy this unit from the Complainant. The Complainant purchased the unit from an independent owner at a price negotiated with the previous owner. The association maintains it will be responsive to issues that arise at the Complainant's unit, along with all of the other residents at this property.

+9
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Description: Property Management

Address: 1149 Rhodes Rd, Lake Orion, Michigan, United States, 48360

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