White Brothers Independent

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ In response to the complaint,This was a Harley Insurance claim.I tore down the transmission to determine what parts needed to be replaced, I provided the customer and his insurance company with an itemized estimate for his claimWe then had to wait for the insurance company to determine what they would pay on his claimThey determined that they would only pay halfI told the customer that I would not order parts until He paid his portion of the bill not covered by his insurance companyIt took him until three weeks ago to just come up with $of the $that would have been his part not covered by his insurance, which only covered work already performed.Customer picked up his motorcycle same day this claim was made 9/4/There could have been storage charged for me waiting for him to come up with his part of the bill at $per day for the months it was stored indoors

Initial Business Response /* (1000, 5, 2015/09/14) */
In response to the complaint,This was a Harley Insurance claim.I tore down the transmission to determine what parts needed to be replaced, I provided the customer and his insurance company with an itemized estimate for his claim. We then had to...

wait for the insurance company to determine what they would pay on his claim. They determined that they would only pay half. I told the customer that I would not order parts until He paid his portion of the bill not covered by his insurance company. It took him until three weeks ago to just come up with $500 of the $850 that would have been his part not covered by his insurance, which only covered work already performed.Customer picked up his motorcycle same day this claim was made 9/4/2015. There could have been storage charged for me waiting for him to come up with his part of the bill at $5.00 per day for the months it was stored indoors.