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White Chapel Memorial Gardens

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Reviews Cemetery White Chapel Memorial Gardens

White Chapel Memorial Gardens Reviews (4)

Review: On October 22, 2014 I paid in full for a memorial headstone to be placed on my mother's grave at White Chapel Memorial Park, Inc. Mr. [redacted] informed me that it would take a least three month before it would be ready. As of today, there is no headstone on my mother's grave, which is very poorly kept. Since February of 2015, I have calling and visiting their office very patiently only to hearing excuses such as "Mr. [redacted] it should be here next week", "Mr. [redacted] it will be on the next shipment", "Mr. [redacted] they had some problems with the headstone it should be soon.", "Mr. [redacted] the person who does the engraving went on vacation". I last contact White Chapel in the last week in August, and they informed me that it would be on the next shipment and they should have it by September 17. I visited my mother grave today and no headstone and still no grass is growing. I asked on several occasion to put some grass seeds and a marker or small flag down but they have not done anything. They were paid in full upfront for everything so there no need for them to be so inconsiderate of my mother's grave-site. I have been overly patient throughout this whole ordeal but was unable to grieve the lost of my mother properly because of their unproductive conduct. I am becoming very frustrated and agitated as I approach the first year anniversary of my mother's death (September 26, 2014)Desired Settlement: I would like to have that headstone no later than September 30, 2015 and if not I want a full refund of $3,700 as state on invoice no. [redacted].

+1

Review: My mother passed away in July of 2013 (14 months ago) we had a graveside service at the cemetery. When our family arrived that day we were told by the cemetery that the cemetery had accidentally broke the main head base that holds the plaques while digging the hole. They assured my family this would be replaced right away and that they will order a new one at no charge to us since it was their fault. Here we are, over a year later and it is still not replaced or installed. During this past year myself and family members have inquired with [redacted], the manager of the cemetery on several occasions about why it's still not replaced. On 4 different occasions we were told it's been ordered or so n so is no longer with the company we will reorder for you. A lot of he said she said going on with this company. He was a little rude and not very understanding with the family's frustration over this. My niece inquired with the cemetery last month and she has a copy of a receipt showing it was JUST ordered a year later by the cemetery on 7/18/2014 with a delivery date of 8/8/14. (Order number 17-23518) the cemetery further stated to my niece that this would be installed within 3 days due to the weekend coming and their closed on Sunday. Family members went to the cemetery yesterday for her birthday and their is still no base or plaques!. We have photos showing the original broken base, photos of the mound of dirt that is still there 14 months later and no new base. Please help us in getting them to do their job they stated they would do over a year ago so my mother can rest in peace not havoc! It would greatly be appreciated. We have also sent an email to the news crew to bring public attention to this matter, maybe that will also get them to do what we were promised they would do 14 months ago Thank you kindlyBest regards [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like it installed ASAP.

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Description: Cemeteries

Address: 140 West Street Road, Feasterville, Pennsylvania, United States, 19053

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