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White Cross Sleep Products, Incorporated

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White Cross Sleep Products, Incorporated Reviews (1)

Review: I purchased an [redacted] mattress in 2011 from [redacted]'s Furniture in [redacted], Maryland. Not long after, the mattress began to cave in. I am a small person, 5'3" and 120lbs. The mattress was flipped and cared for properly. We complained to the company, White Cross, and they told us that they would replace the mattress since it was under a warranty through them. The mattress was inspected and the man who did the inspection said that it made no sense why the mattress would cave in like it did. Upon receiving the new mattress (which took a long time since they had to "custom make" the mattress for me), we examined it after getting it home. It had a long tear in the side where it had either not been sewn shut properly or where someone had ripped it before placing it into the bag that it was shipped in.

After this, we called the company again. We sent in photos of the rip on the side and explained that this mattress had also begun to cave in. No one came out to check the mattress and the email contact that we had been given stopped responding to our messages. We kept in contact with the company and finally I reached someone who said that he would take care of it for me. No one inspected this mattress because the main defect in it was considered the tear, which we had already sent in proof of via photograph. We were told that they would make a new mattress for me but that I would have to either pick it up from the warehouse personally or pay for a moving company to pick it up.

We paid for a moving company and I received the newest mattress on December 12, 2013. I have flipped the mattress twice now and it has already begun to cave in.Desired Settlement: I would like to have the product exchanged for a higher quality product or to be given a full refund. The workmanship of the product is obviously defective and the company has no desire to make amends.

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Description: Manufacturers & Producers

Address: 901 East Lycoming, Philadelphia, Pennsylvania, United States, 19124

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