White Diamond Pool Service

Initial Business Response /* (1000, 8, 2015/11/14) */
The plaintiff requested to be sent an invoice and a payment requestWe did as requested, one timeWhen the plaintiff asked us to email before and after pictures, we did so as soon as the job was finishedThe work completed was tile
replacement on the spillway of the spaWe sent one estimate for the tile work because it was requestedHe sent emails, and we respondedAt no time were we unprofessional, and at no time did we harass himTechnically, we are allowed to bill for 25% before start of job, 50% halfway through, and 100% when the job is finishedOur policy as a small company, is to get payment for the parts up front, and whatever the labor comes to when the job is finishedWe made and exception to the rule with him because he and the tenant were working out who and how they were going to payWe requested payment twice after the job was completed because we had to purchase more tile to finish the job, and there was miscommunication apparently between the plaintiff and his tenant as to how much was agreed on before the job was startedThis is not our mistakeWe were clear on how much the parts and the labor would cost, we worked with the tenant and lowered the price so she could afford it, she got the plaintiff involved, who then agreed to pay when the job was "completed, approved, and accepted." We have saved the email communication between us and the plaintiff, and would be happy to display them for anyone who would like to see them to prove that we were not the ones being unprofessionalThank you
Initial Consumer Rebuttal /* (4200, 12, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
White Diamond's response and comments are and distort the many communications the property manager and I had with the tenantThe company needs to show a written contract that proves I negotiated and approved the work by themWhite Diamond had no contact with me before starting the projectThe tenant did all the negotiating and authorized the work by White DiamondWhite Diamond should deal directly with the tenant for the balance due, if any
Final Business Response /* (4000, 10, 2015/11/16) */
***Document Attached***
I contacted the renter at XXXXX *** rdand she informed me that the home owner asked her to find a company to do her tile and to get quotesShe gave him two, ours being one of themHe told her to contact us to do the work and he would pay for itSome of the emails that were sent are attached to this responseIf you notice in the emails, at no point did we mention $It was all very confusedThe renter says she has never talked to him directly and can never get a hold of him nor will he return her callsIf anyone is being unprofessional I believe it is himWe did nothing but what was requested of us and no more except give them and extra day of work for freeThe renter is satisfied with the work we did and says that we did quality workWe received a check from the home owner for $and there is a remaining balance of $that we will continue to attempt to collect from the homeowner

A verbal agreement to install a pool and spa light for the client was made, the lights were purchased and installed, but while running the electrical wires to the power source there was a problemThe Ground Fault Circuit Interrupter or GFI box was and outdated model, which we were unqualified to
work with, so the client was referred to someone qualified for them to contact to complete the job properlyHe hired the referred electrician who completed the wiringWhen the client contacted us to plaster the pool we experienced an unexpected increase of business, which we were barely keeping up with at the time, and we stretched pretty thinWe have no explanation for the unanswered E-mails received March 18, or April 26, 2016, the secretary employed at that time was let go for not fulfilling her duties, and we apologize for her lack of professionalismI recall referring the client to someone who could plaster the pool in a more timely matter than *** was capable of at the time*** gave the client a refund for the amount of $for not completing the jobAs for the claims that *** skipped his pool for weeks in August before the 30th, ***'s truck was installed with a tracking device recording her stops that place her at the clients pool on his service day for the first weeks of August (I have attached photos screenshotting the recorded trips that are dated and time stamped)On August 30, *** called the office claiming that the gate was locked and asked me to contact the client, according to the tracking device *** didn't stop at the client's pool and lied about the gate*** did arrive to service the pool on September 7, and service was terminated after thatThe client was not charged for a September service, the last invoice made and sent to client was invoice #for August service, the client should have a copy of this invoice in an E-mail sent to him on or around August 20, Since we had not serviced the 5th week of August we decided not to charge for the single service in September and call it even Thank you for your business, ***- Business Manager *** Diamond Pool Service Office hours: Mon-Fri 8am-4pm ###-###-#### hour emergency assistance: *** *** ###-###-####

This is in response to Mr. J.[redacted]'s complaint on [redacted] diamond pool service and his rejection . I've read his rejection and totally disagree with any and all that he has stated ...the only threats that were made were made by Mr. [redacted] which he stated " meet me in person somewhere so that I can kick your butt" this was witnessed by John Berkeley from high-tech pool service as we were working on another pool together on a plumbing issue that we had on another pool   Mr. [redacted] issue is that I did not have my pool guys logging on the time sheets in and out so he states that service was not done on that basis, which is completely incorrect I gave my pool workers direct instructions not to sign in and out on the log for personal reasons as I feel that I trust my workers and it is not part of their job description to take extra time they don't have to do so just to prove whether they were there or not for service . My  pool service guys were there and provided the service however   I cannot control weather conditions or natural causes to his pool getting dirty again after our service was done.  he states there were bugs leaves and dirt in the pool and has based that we supposedly didn't service  it as well as basing it on that that we did not sign in and out of his time logs. However if Service wasn't done there would have been algae growing  and chlorine level  what I've been off in two months time. Mr [redacted] lives in Rialto which is a very windy city and even though we serviced his pool it can get dirty immediately afterwards due to the windy conditions in that area with the things he has mentioned. Also as good faith I gave Mr.[redacted]   $120 cash to help with some of his pool repairs as well as references to more qualified repair companies in regards to the issues he was having with his pool which was more then generous on my part.  I feel at this point  that we are even and no refund is due. as a US veteran Mr [redacted] has been less than cordial and very threatening.. his manner.  And this is why I Voluntarily terminated his pool service on September 1, 2016  I was not fired as he states I chose to terminate  contract with him due  to his threats and his demeanor towards this company and myself

I am rejecting this response because:
The facts are that we did have a verbal agreement, which was my mistake, I should have had it in writing. The parts and labor should have been on paper especially when you think you know a person or would like to trust.
 
The statement about plastering my pool never came up. He never offered to do it but referred me to another person, which actually did a great job. I did appreciate that part.
 
In regards to the emails, they all were addressed to Mr. [redacted], the owner of the company. Text messages and pictures were sent directly to his cell phone. I do not understand how an owner does not own up to his responsibilities and assure that his team is actually doing the work. If clients complain and begin to leave because of the service they are receiving it is a clear indication what may be going on. He just tries to intermediate and make threats. Well, this U.S. Marine Corps Veteran did not budge.
 
Regarding the funds, an email was sent to the Revdex.com of the dates that were paid for the services. Since Mr. [redacted] insisted that payment were made prior to the start of the month for pool service does not he can cover up the facts that payments were made electronically. July 26th payment of $85 was made for August, which has been verified via bank statement. This was the last invoice I did receive from Mr. [redacted] in August but 3 weeks within in that month my pool was not serviced. August 31st a payment of $85 was made for September pool service, which again he did not complete because I had fired him the 1st week of September.
 
Just because a person can claim that they were “there” or have a “tracker” does not remove the fact that pool was filthy (leaves, bugs, feathers, dirt, and rocks).
 
I just simply would like my money back for failure to comply with services and deceit of practice from [redacted] Diamond Pool Service, Mr. [redacted].