White Glove Cleaning & Restoration

We had our whole house carpet cleaned and a week old beer stain completely removed from our new sofaThe guys were friendly, professional and quickWe were very please with the service White Glove provided and we will be using them again for any future needs!

Initial Business Response / [redacted] (1000, 8, 2014/04/09) */ We at White Glove Cleaning are deeply sorry that [redacted] was unsatisfied with our serviceI do believe at this time all three appointments have been honoredThere was some difficulty with scheduling this customer as she is over miles out of our service areaWe apologize for any inconvenience this caused herWe did wave the final fuel surcharge fee of $due to some rescheduling Also, the coupon is good for hours of cleaning per visit and we are not always able to complete all of the customers wish list in the time allowedWe do leave time in our day if the customer would like to purchase extra time for us to stay and complete more work

I know that there are SO many companies that offer cleaning services but I will always ONLY use White Glove for reasons: Cleanliness - nothing comes close to White Glove's cleaningThey use a VAN as their vacuum to steam clean carpeting and upholstery! And if you're not satisfied after they go they'll come back! (but I've always been very pleased with their work the first time around!) Value - to my knowledge they will meet or BEAT other competitor offersJust mention that to them and see what they can offer and you'll be pleased! Professionalism - very timely - very communicative about arrival time(s) - very joyful - and wants to ensure you're happy with their workThis spring I had them clean a sectional, two rooms and a hallway and it was a "night and day" difference after they finished

Initial Business Response / [redacted] (1000, 14, 2015/10/16) */ Contact Name and Title: Mike Groch President Contact Phone: 651-768- Contact Email: [email protected] Thank you for bring this to my attentionAs for the paint on the rugI used a certified green product to remove the paintIn my professional opinion the carpet did not need a steam rinse and the product I used did not require itThis is a simple case of "Less is more"Mr [redacted] was impressed and happy with the results As for the area rug: We do not add stains to carpetWe used the same procedure and got great resultsAs I stated to Mr [redacted] we are not responsible for any pre existing conditions like loose fibers or bindingI told Mr [redacted] that we clean the rug then we let it dry for a few daysDo it again then again until we have the perfect resultUnfortunately, this was a challenging perildirt or spots is usually a week or turn aroundThis took the effort of our entire staff to cleanI gave Mr [redacted] an update he told me "take your time, I'm going on vacation"I don't know if it was a week or month vacationI apologize the turn around time was longer than anticipatedThe day of delivery we had rugs to deliverWe had Edina rugs and he simply grabbed the wrong oneagain my apologies I am more than willing to re-clean anything Mr [redacted] feels is not done to his satisfaction Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/10/30) */

Pans are set for delivery 1/and will be placed in the back as was requested

We had living room, hallway and stairway carpet cleaned as well as a sofa and love seatMike did an excellent job - everything looks greatWould recommend to family and friends

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me